Awful company there is nothing good to say about my experience with evolve. To transfer money out was a long drawn out horrendous experience which ended in them having a problem and couldn’t pay out o... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Main issue is customer services, who respond in 10 days to requests. Yes, 10 days. They do state that is their response time but seems an extremely long time to get a simple answer. They don’t seem to... Zobacz więcej
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It took me months or chasing to get my pension transferred. There is no customer support number and everything done through emails which take weeks to respond. I had to resort to sending almost da... Zobacz więcej
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Utterly terrible. First of all, they don't have real time investment performance reporting so you've no idea if your pension pot is growing or not. Then, contacting support is a total nightmare: it ta... Zobacz więcej
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Informacje dotyczące firmy
- Fundusz emerytalny
- Usługi dla biznesu
- Instytucja finansowa
- Usługa inwestycyjna
- Biuro emerytalne
- Towarzystwo emerytalne
O Evolve Pensions
Napisane przez firmę
Evolve is a leading provider in workplace pensions services putting people at the centre of everything it does. We specialise in providing the core services essential to the successful running of a pension scheme including administration, consultancy, and secretariat services.
Operating since 1988, Evolve’s offering to the workplace pensions market, Crystal, has been authorised by The Pensions Regulator as a Master Trust since 2019.
Dane kontaktowe
Unit 2, White Oak Square, BR8 7AG, Swanley, Kent, Zjednoczone Królestwo
- 01322 661679
- info@evolvepensions.co.uk
- evolvepensions.co.uk
2,4
Słaba
395 recenzji
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I was enrolled 2 weeks before my…
I was enrolled 2 weeks before my employment and welcome email came too late for pop out.
Transfer of funds took enormously long with doubtful responses like one email all good for transfer and after couple of minutes again email that missing some documents.
One of the emails said: we can not transfer the funds as working from home!
26 września 2022
Odpowiedź od Evolve Pensions
Hello Rasa,
We're sorry to see that you had difficulty with opting-out. We are continually reviewing our processes and will look into why there was a delay with your Welcome Email. We're sorry to see you were also dissatisfied with the transfer process. We follow a strict procedure as set out by The Pensions Regulator to protect our Members from Scams.
Thank you
If I could give zero stars I would.You…
If I could give zero stars I would.You fobbed me off for months while I watched my pension pot loose thousands.Only after a threat of the ombudsman did I finally get MY money transferred elsewhere utter shambles. Also the two glowing reports on here are bods that work for you
check their names on Linkedin.
26 września 2022
Odpowiedź od Evolve Pensions
Hello John,
We can assure you that none of the reviews provided here are by current staff members, as this would break the terms of service of Trust Pilot.
We're sorry to see you we dissatisfied with the Transfer Out process, however in this case it appears your receiving scheme did not provide the required paperwork to allow us to carry out the transfer. This paperwork and our Transfer process mean that all of our Members are protected against scams and is compliant with The Pensions Regulator rules.
However should you wish to provide further feedback please feel free to contact us.
Many Thanks
Release pension funds
Dealt with a lady on the phone who explained what was needed and helped me complete the process, since then have contacted evolve pension by phone and each time they have helped me quickly and efficiently.
23 czerwca 2022
Odpowiedź od Evolve Pensions
Hello Carl,
Thank you for our 5 star review. We're pleased to hear you're satisfied with our services and have found our Administration team helpful.
All very slow and communications are terrible.
Very slow clients services and communications. I work in the finance industry and this must be one of the worst experiences I have had. Needed information for my tax return which I missed as no one got back to me. Fund selection is very limited. My old company who were clueless too selected Evolve so not my choice, but glad to have moved away from them.
26 listopada 2021
Odpowiedź od Evolve Pensions
Hello Rex,
We're sorry to see you have not been satisfied with the service we have provided to you. We take all feedback on board and wish you the best of luck with your new provider.
Thank you
Takes ages to get feedback
Takes ages to get feedback
Have been locked out of my online pension due to an IT error and now cannot get back in
26 września 2022
Odpowiedź od Evolve Pensions
Hello Jennifer,
We're sorry to hear you're having difficulties logging in online. I can confirm that we are still looking into why you're not able to log into Evolink. Sorry for any inconvenience.
I dont want this and will be opting out…
I dont want this and will be opting out as soon as possible.
26 września 2022
Odpowiedź od Evolve Pensions
Hello Edward,
We're sorry to hear that you are not happy with the workplace pension provided to you by us on behalf of your employer. To opt out please email optouts@evolvepensions.co.uk
Thank you
I want to transfer my pension to an…
I want to transfer my pension to an account with my financial advisor and I’m still awaiting the pack to sort this out, it has been nearly a month now
24 sierpnia 2022
Odpowiedź od Evolve Pensions
Hello David,
We're sorry to hear you're not satisfied with our services. From having a look at our database I can see that this is being processed. Our emails currently have a 10-working-day response time. We're sorry for any inconvenience.
Decent website but frustrating to work…
Decent website but frustrating to work with. Completely failed to transfer in my old work pension in the 8 months I was with them with them which seems way below average.
25 września 2022
Odpowiedź od Evolve Pensions
Hello,
We're sorry to hear you're not satisfied with our service. We take all feedback onboard and are always reviewing ways we can improve our members experience. Thank you for our review.
Fantastic online service!!
1 września 2022
Odpowiedź od Evolve Pensions
Hello Nicholas,
Thank you for our 5 star review. We're pleased to hear you're happy with our online service.
Easy to use website
9 września 2022
Odpowiedź od Evolve Pensions
Hello Ian,
We're pleased to hear you've found our website easy to use.
Thank you for our review.
Efficient and expert service
23 września 2022
Odpowiedź od Evolve Pensions
Hello Kevin,
Thank you for our 5 star review. We're pleased to hear you have found our services efficient and expert.
Odpowiedź od Evolve Pensions
Hello Mrs Pegler,
Thank you for our 5 star review. We're pleased to hear you're satisfied with our services.
Very helpful adviser
23 września 2022
Odpowiedź od Evolve Pensions
Hello Anthony,
Thank you for our 5 star review.
We're pleased to hear you have found our services helpful.
Poor performing pension
23 września 2022
Odpowiedź od Evolve Pensions
Hello Adrian,
We're sorry to hear you're not satisfied with your pensions performance. Markets recently have been volatile due to ongoing global events however Crystal's Trustee monitor the performance of all of our funds closely to ensure that they can withstand changes and perform in the long term for all of our Members. If you would like further information on the funds you are in or to update your investments please contact our administration team by email at info@evolvepensions.co.uk.
Thank you for our review.
PensionHad to check something on my pension…
Had to check something on my pension sorted now
23 września 2022
Odpowiedź od Evolve Pensions
Hello Alun,
We're pleased to hear you're happy with our service.
Thank you for our review.
Feels like a waste of money
Feels like a waste of money,
Wich can be better put into something else
23 września 2022
Odpowiedź od Evolve Pensions
Hello Mike,
We're sorry to hear that you are not happy with the workplace pension provided to you by us on behalf of your employer. If there are any specific questions or concerns we can address we would be happy to. Please email info@evolvepensions.co.uk
Thank you
Rubbish
Trying to transfer out of scheme to my work pension, they are ignoring all forms of communication from my works pension
23 września 2022
Odpowiedź od Evolve Pensions
Hello Andrew,
We're sorry to hear you're having difficulties transferring your pension. Please contact our Administration Team info@evolvepensions.co.uk and they will be able to assist you further.
Thank you for our review.
You charging pension with out asking if…
You charging pension with out asking if we want this is stupid think
23 września 2022
Odpowiedź od Evolve Pensions
Hello Maria,
We hold your details as an Employer of yours enrolled you into a workplace pension scheme. If you would like further information about this, please email our Administration Team at info@evolvepensions.co.uk. We apologise for any inconvenience caused. Thank you
I am utterly disappointed with the last…
I am utterly disappointed with the last year’s results, I have a similar frozen pension with another company which instead of going down several thousands of pounds it increased by several thousands of pounds,I will be looking to move my account with evolve.
23 września 2022
Odpowiedź od Evolve Pensions
Hello Ian,
We're sorry to hear you're not satisfied with our services. . Markets recently have been volatile due to ongoing global events however Crystal's Trustee monitor the performance of all of our funds closely to ensure that they can withstand changes and perform in the long term for all of our Members. If you would like further information on the funds you are in or to update your investments please contact our administration team by email at info@evolvepensions.co.uk
Thank you for our review.
Odpowiedź od Evolve Pensions
Hello John,
We're sorry to hear you've had difficultly reaching us on the phone. Our phone number is 01322 640530 which operates Monday to Friday 9am-5pm.
Thank you for our review.
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