Never been happier to make a positive review, to a (small independent) company that frankly showed the competition how it should be done! Exceptional fast slick service, and when I phoned up to make a... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
When the percussion equipment needs to be professional quality but at a reasonable price, this is the only place we go. Communication is excellent, delivery is fast and the equipment supplied is impec... Zobacz więcej
I ordered a vintage drumset and before i placed the order i wrote the store an email asking about some information (shipping options, price) because i was ordering outside of the UK. They replied to m... Zobacz więcej
Swift and helpful response from initial contact to discuss sound system for school hall. The regular emails leading up to purchase ensured the equipment was suitable and exactly what was needed. Bill... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Suppliers of Drums & Percussion, Guitars, Brass, Woodwind, Bowed String Instruments. In-Stock for Next Day Delivery. We also offer Percussion Hire, Backline Hire, Stage Management and Transport services.
Dane kontaktowe
Crawford Street, NP19 7AY, Newport, Zjednoczone Królestwo
- 01633 250062
- office@ev-entz.co.uk
- ev-entz.co.uk
4,9
Doskonała
581 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great service and speedy delivery!
5 września 2024
Denis Wick Mouthpiece
I was looking for a certain Denis Wick mouthpiece and enquired at Ev-entz trade stand at a contest in February. They made enquiries with DW but it was not available. I forgot about it. 6 months later and I have a phone call from Billy. He had not forgotten my request and posted me the mouthpiece promptly.
30 lipca 2024
Georgia'leigh
Incredibly friendly not at all pushy we probably spent an hour in the shop looking at guitars for my 15 yr old daughter not once did we feel unwelcome we purchased a vintage vga990sb accoustic that she was blown away with before we left she even sang them a song water Mellon moonshine
Thanks to the young man that looked after us there you are a gentleman
30 sierpnia 2024
Gwasanaeth anhygoel.
27 sierpnia 2024
Always a pleasure shopping at Ev-entz
Always a pleasure shopping at Ev-entz! Billy is very knowledgeable and always on hand to help with any questions you might have. Thanks again for all your help guys!😊
30 lipca 2024
Opinia niezależna
First class customer service
Bought an ex-hire guitar amp. Hassle-free transaction and despatched quickly. There were some issues with the courier but Ev-entz were straight on it and really helpful, and all was well in the end. Really pleased with the amp too. Absolutely recommended. Thanks.
2 sierpnia 2024
Awesome experience purchasing a…
Awesome experience purchasing a pre-owend Yamaha Club Custom Kick Drum from these folks!
Dealt which Billy who was excellent! I sent a contact email with an offer for this item, and they promptly responded with fantastic communication from ordering to delivery!
Love it.
30 lipca 2024
Superb from booking to delivery
Superb from booking to delivery. I find the guys here very knowledgeable, friendly and of course the products and service are outstanding.
31 lipca 2024
Staff were friendly
Staff were friendly, helpful and made the in shop experience very comfortable.
Highly recommended
29 lipca 2024
Seller does not collect import charges…
Seller does not collect import charges when selling to Europe. So purchase tax, custom duty and handling fee for the carrier have to be payed on top of the purchase price when entering the target country. Available is only a ridiculous expensive express shipping service. There is no alternative economy shipping service. So, a drum spare part (tension rod) that was 5,00 € p.p. when buying summed up to 15,00 € p.p. on arrival. Now, form your own judgement!
17 lipca 2024
Odpowiedź od Ev-entz
Hello,
Thank you for your feedback. I'm really sorry for the trouble you experienced with the additional import charges and our shipping options. I understand how frustrating it can be to face unexpected costs.
It seems our website automatically overcharged you for delivery. I've tried to reach out to you regarding this issue. In the meantime, I've refunded you the difference between what we pay for shipping and what you were charged, plus a bit more as a gesture of goodwill.
To clarify a few points:
Import Charges: Import duties, taxes, and handling fees are determined by your country and are unfortunately beyond our control. These charges are standard for international shipments and must be paid by the recipient. At this stage, because we're only a small company, we're unable to collect import charges when selling abroad, but we are actively working on this by trying to use another courier.
Shipping Options: We strive to offer the best possible shipping options. Currently, we only provide express shipping to ensure timely and secure delivery. However, we know there's a need for more affordable options and are working on including these in the future.
We're committed to providing the best service possible and hope this resolution meets your expectations. Thank you for bringing this to our attention. We appreciate your understanding and patience.
Best regards,
Billy Morley
Store Manager
office@ev-entz.co.uk
Fantastic service
Fantastic service, they went above and beyond to obtain a piece of music for me. Well definitely use again.
17 lipca 2024
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