Bloch Dancewear Recenzje 

I ordered Bloch Criss Cross Split Sole Dance Sneakers in EU 40.5 (order EU58153). The shoe arrived with an incorrect size marking inside the shoe, which Bloch explicitly acknowledged in writing: “the label inside the shoe displays an incorrect size.”

Yet Bloch continues to state that the physical shoe is EU 40.5, relying on the external shoebox label and my measurement of approximately 27.5 cm.

I asked a straightforward question: how did Bloch determine that the physical shoe itself is EU 40.5, given that the size marking on the shoe itself is incorrect? I have repeatedly requested clear, objective, model-specific evidence supporting this claim. I have still not received an answer addressing that specific question. Instead, Bloch continues to insist that the size is correct and tells me to return the shoes through the standard returns process, at my own expense.

This is NOT a standard change-of-mind return. The issue is whether the product supplied can actually be established as the size I ordered — particularly when Bloch has acknowledged that the shoe itself carries an incorrect size marking.

The communication has also been extremely slow, with replies taking several days, and the latest response simply repeated the same position I had already challenged in my previous email.

I also found that Bloch’s current regional size charts for this exact model appear to show different size/CM conversions, making a clear explanation even more important. The objective, model-specific basis for identifying the actual shoe as EU 40.5 — independently of the shoebox label — has still not been provided.

Extremely unsatisfactory experience in terms of transparency, customer support and complaint handling.

I wrote to the shop in Milan to request if a product was available and I never got an answer back, and on the EU website the product since it came out has always been unavailable 😔 really disappointing experience!

My experience with this store has been very disappointing. Customers have to cover the return shipping costs, sending the products back to their warehouse in Poland, which is already quite expensive.

But the worst part is the complete lack of communication. I sent the package back, SEUR confirmed the delivery, yet I have received no confirmation or refund from the store.

I’ve tried to contact their customer service by email, Facebook, and other social media, but they simply don’t respond.
In short, nonexistent customer support and a very unprofessional return process. I won’t be ordering from them again.

Returns process is awful - customer has to fund the costs of the return to the warehouse in Poland, which are significant. Certainly do not purchase multiple items from this retailer with the intent of returning the unwanted items as you will lose money. Better to go with another supplier.

I have no major objections to the products themselves, but the customer support is awful. I'm not sure if it was a poor AI system or just someone who didn’t care, but the experience pushed me to choose another manufacturer. I’ll keep that in mind when making decisions in the future.

ik moest en zou het allernieuwste model hebben dat nog nergens anders te koop was. Maar verzending vanuit centraal magazijn in Brussel is traag. Eventuele retourkosten voor eigen rekening, en dan kan je er vervolgens achteraan gaan mailen of ze het ontvangen hebben en ajb het geld terug willen boeken... Ik wacht al een aantal weken... ik zou dit nooit weer zo bestellen en altijd via een gerenommeerde webshop laten lopen.