Customer service ignored my email requesting info on my order. They do not provide direct shipping info on the order for tracking. They took five days to actually ship the order. As a contractor this... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Heather answered my questions. I was able to find a great product that you don’t offer to convert my existing fridge to full electric, either 12v or 120v. That solves my fit issues and is much cheap... Zobacz więcej
Heather was very helpful in answering my questions about RV Travel Trailer rated bicycle carriers / racks for rear frame mounted 2 inch hitch receivers. She took time to help me find a bike rack that... Zobacz więcej
I was going to give 'four stars' because it took several days for James to get me an answer. To be fair, James was waiting on Lippert for a response so he could give me 100% accurate information.... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
We’ve been helping neighbors find the right parts and gear for decades, bringing hands-on product knowledge and real support to every order. At etrailer, we make it easy to explore products across towing, RV, marine, off-road, performance, and outdoor adventures with trusted content like original photos, installation videos, detailed product descriptions, expert Q&A, and helpful articles—so you can shop with confidence. Our custom fit guide lets you enter your vehicle or RV information and quickly see the right options for your setup, backed by the kind of real-world insight only a garage-tested team can offer.
Dane kontaktowe
1507 East Hwy A, 63385, Wentzville, Stany Zjednoczone
- 1-800-298-8924
- cs@etrailer.com
- etrailer.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Knowledgeable help you can actually get over the phone.
I had a question on a Saturday. I called the 800 number and got a hold of Jerred. He answered my question accurately and quickly. It is so nice to be able to get a hold of someone that is knowledgeable of their products, even on a weekend.
Jerred's response was very informative…
Jerred's response was very informative and cleared up all my questions regarding the Pullrite product I had questions about.
He got back to in a timely manner
He got back to in a timely manner. And when asked more question the response came the following day.
My issue was satisfied quickly
My issue was satisfied quickly. Robin was very helpful and helped me arrive at what I needed. I haven't put the part on yet but I feel good about it.
Great Customer Service
Very responsive and answered all my questions.
Felt confident moving forward with my…
Felt confident moving forward with my purchase by the detailed confirmation and follow on comment and information.
Robin was very thorough on answering my…
Robin was very thorough on answering my questions, sent me links for the parts I would need to complete my roof rack purchase. I even received a follow-up email from them, just to make sure I was satisfied with the help I received.
Quick response and knowledgeable
Quick response and knowledgeable. Asked questions before finalizing answer.
TERRIBLE EXPERIENCE!!!
TERRIBLE EXPERIENCE!!!
I ordered a front hitch mount for my truck. The hitch arrived floppy around in an oversized box. The box had several holes in it and the hitch was hanging out of it. Lots of paint damage down to bare metal as well as scuffs. etrailer offered me $15 to go but touch up paint for it and paint it myself. $15 probably wouldn’t even pay for the paint at today’s prices let alone cover my time and effort. They blamed the issue on their supplier and UPS. It was etrailer that did the poor packaging job. Take responsibility for it!
Jameson C
Jameson C, provide the information I needed. I have talked with Jameson before. Always provided good insight.
Thanks for the quick response
Thanks for the quick response, great customer service!
My question was answered fully
Fast knowledgeable and very…
Fast knowledgeable and very professional. Everything think I asked was carried out to a tee! You can never go wrong with etrailer.
Excellent Customer Service
Very prompt and informative answers to my questions and concerns.
Excellent service!
A quick answer to my question made the decision easy. Seeing other questions and answers helped a lot also. I'll be ordering from etrailer again.
I appreciate the prompt & professional…
I appreciate the prompt & professional feedback to my questions. Your online videos and photos pertaining to each item is extremely helpful as well.
My question was answered quickly and…
My question was answered quickly and completely with product suggestions to support. Well done.
Heather was very kind to answer all my…
Heather was very kind to answer all my questions. She certainly understands everything that everyone needs if you are dealing with towing. I appreciate her time acknowledge.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.








