Customer service ignored my email requesting info on my order. They do not provide direct shipping info on the order for tracking. They took five days to actually ship the order. As a contractor this... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Heather answered my questions. I was able to find a great product that you don’t offer to convert my existing fridge to full electric, either 12v or 120v. That solves my fit issues and is much cheap... Zobacz więcej
Heather was very helpful in answering my questions about RV Travel Trailer rated bicycle carriers / racks for rear frame mounted 2 inch hitch receivers. She took time to help me find a bike rack that... Zobacz więcej
I was going to give 'four stars' because it took several days for James to get me an answer. To be fair, James was waiting on Lippert for a response so he could give me 100% accurate information.... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
We’ve been helping neighbors find the right parts and gear for decades, bringing hands-on product knowledge and real support to every order. At etrailer, we make it easy to explore products across towing, RV, marine, off-road, performance, and outdoor adventures with trusted content like original photos, installation videos, detailed product descriptions, expert Q&A, and helpful articles—so you can shop with confidence. Our custom fit guide lets you enter your vehicle or RV information and quickly see the right options for your setup, backed by the kind of real-world insight only a garage-tested team can offer.
Dane kontaktowe
1507 East Hwy A, 63385, Wentzville, Stany Zjednoczone
- 1-800-298-8924
- cs@etrailer.com
- etrailer.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
No complaints
No complaints, previous reviews explain delight w/ this company.
The plastic blue caps both broke
The plastic blue caps both broke. It is a 15 ft pound torque. I had both hand tight. I am a aircraft mechanic and electrical engineer with 40 years of experience. You cannot buy the blue caps from etrailer or Dexter. The rear seals both spun in the hub. They should be press fit into the hub and rotate around the spindle. I originally had Tiedown Engineering and loved them. The caps screwed into the hub. They no longer make them. So we are stuck with Dexter. Dexter's priority is how much the CEO makes. I am disappointed that etrailer does not demand that Dexter make replacement caps for their product.
This place is horrible
This place is horrible. The customer service is terrible and don’t even think about trying to cancel an order without calling Mon-Friday. I placed an order on a Saturday and realized that it would not work for me but because there is no way to cancel it, they sent it out in spite of a bunch of emails I sent to cancel. So after I got a hold of them they emailed a return authorization however I would have to PAY THE SHIPPING TO RETURN IT. Customer service was terrible. I will never buy anything from them again. Never had this problem with Trailer Jacks. I’ll give them my business from now on.
I love etrailer.com
I love etrailer.com. They have great customer service, quick shipping, and great prices, plus they are from right here in Missouri.
The advice was great
The advice was great, service was friendly however, they took a long time to respond. Weeks. Unfortunately I ordered the part elsewhere.
Date below is approximate.
Video allays concern
The video Chris linked was very good in showing the cameras were not obstructed.
I glued shiny side up tinfoil to the back of the mirror to reflect the turn signal through the lens on the extended mirror so the turn signal is visible from the front of the vehicle.
Friendly, competent, and knowledgeable customer service
Friendly, competent, and knowledgeable customer service; quick and dependable deliveries
I got what I ordered paid for shipping…
I got what I ordered paid for shipping part was wrong wanted to return it and they wanted 4 times the amount to return their return policy is clearly designed to make sure you keep their product if I was to return my item with shipping cost I would not get any money back and they would just resell it they also have a restock fee that is quite large all I can say if you order through them make damn sure you have the right parts because of this policy I will never use them again!!!!!!
Etrailer provided superb customer…
Etrailer provided superb customer service. My Draw-Tite hidden hitch was delivered in a couple days and fit perfectly as described. They provided clear insulation instructions. When I noticed a manufacturer defect in my removable receiver, which prevented me from using it, I notified Etrailer and they handled the issue with the manufacturer and had them send me a new receiver in short time. I highly recommend Etrailer!
Great products
Great products, quick delivery and immediate response with customer service rep and direct phone number if any issues arise.
Great product and service
Arrived on time and had it installed in…
Arrived on time and had it installed in about a hour. I managed to install the hitch alone. That easy!
eTrailer has most of everything I need…
eTrailer has most of everything I need for my camper.
Wiring and installing 2001 Ford escape and trailer hitch
I would like to thank etrailers because I was searching all over the Internet on how to wire my 2001 Ford escape for a trailer hitch. And I came across their YouTube video and that pretty much sealed the deal for me. In one video they showed me how to hook up the trailer hitch that I inherited from another vehicle, in another video they showed me that they actually make a wiring harness that makes it easy to hook up to a four pin trailer configuration. This totally sold me on the company and I immediately ordered the wiring package. Thank you etrailers.
Easy ordering
Easy ordering, quick and accurate fulfillment, fast delivery.
Great customer assistance
Great customer assistance in choosing the right parts for my application, competitive pricing, and prompt delivery.
Would have been a 5-star, but I received conflicting guidance from different associates. The last associate dealt with my needs with confidence.
great toilet seat
great toilet seat much better than the original since you can sit on the lid
Perfect fit and it arrived fast!
Perfect fit
Perfect fit, quick shipping. Exactly what I needed. Thank you etrailer!!
Doświadczenie Trustpilot
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Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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