Ethnic by Outfitters Recenzje 101

Terrible Customer Service - No Refund Issued

I am extremely disappointed with this company’s customer service. I’ve sent multiple emails requesting a refund form for an item I would like to return, and despite reaching out several times, I have yet to receive any response or action. It’s clear from other reviews that this seems to be a common issue, and many customers are left without refunds. This experience has been frustrating, and I wouldn’t recommend buying from them. It feels like they deliberately avoid processing refunds, and I definitely won’t be purchasing from them again. Save yourself the trouble and shop elsewhere.

First of all they sent me a wrong size of outfit. Second I have requested so many times after purchasing my clothes that they must check everything carefully before the order shipped out.
After receiving the wrong measurements outfit I have requested to send me the right size that I paid for. They didn’t want to agree with that and even they denied me for full refund.
This is really frustrating and unacceptable from a well known brand.
Their policy is really unfair and they need more customers assistance.
Last of all, Ethnic should NOT sell the products which are defective and misleading stitching clothes. They should hire people who can do the quality check thoroughly.

*WARNING* THE QUALITY OF THE GARMENTS I RECEIVED WERE NOT FIT FOR PURPOSE. NOW, THIS COMPANY REFUSES TO REFUND DESPITE RECEIVING MY RETURN PARCEL. BEWARE WHEN ORDERING FROM THIS COMPANY!

I ordered a medium size shirt from sale, but I got the shirt in extra large size with medium tag. I was so disappointed because they don't appect back the sale items. So l'm not satisfied with online shopping from ethnic.

0 stars 6 weeks and still waiting for a refund. Avoid shopping here

I had sent my items for refund as their sizes are awful, I haven't received my refund neither any confirmation that they had received the items. I had checked through courier and items been delivered it's already been 15 working days and they are saying they will contact me once relevant department gets this. No way I am getting any information about the order. I am going to raise a despute with credit card company now.

I've recently used Ethnic UK for very first time, after reading the reviews I was afraid I will get messed around when it comes to refunding, however I was surprised every thing from quick delivery to quick refund with in 14 days was done to very professional level. I will defo use Ethnic again. Thing to bear in mind double check the sizes as their sizes are not standard, small, medium and large but the measurements are given in discription.

Use your online buyer protection rights for a refund. If you used a credit card or PayPal you will be able to use their systems online to stop
Ethnic UK from scamming customers. The more people who exercise this protection system in the UK the more likely Ethnic UK are to get shut down by the authorities.

I have received the returns lable bit it doesn't make a difference regardless of my e quite you haven't understood what is wrong I even sent proof images.
sorry bit can't return the item now as you took too long to reply I'm away on holiday

But I also sent 100 emails to you

I don't think you understand customer service enquires 

I would like if you can read the emails and get back to me regarding the enquires.

Customer service should be top priority when you sell to your customers and unfortunately this hasn't happened I'm wondering if yiu believe in customer service and there enquires as we ask questions in emails and not one person responds.

I have orderd 4 times from you as a returning customer and I think this may be my last online order due to the fact me as a customer is not happy with the service you provide at all.

I urge people to be very careful on ordering they just want ur money, but remember they will never reply to you or if yiu have any issues with ur items, they dont take responsibility of their customers and they don't give customer service. It's utterly very rude service I have never experienced this ever when I spend huge amount in someone's business, I mean I'm giving these people business but they haven't respected me at all.
So this will be my last order, I have told them this but they don't care. They have so many bad reviews they have even responded to people or apologize that's the reputation of this company.

the result was that I was refused after management did what ever they looked I don't think they understand that I have a slip that sawed same as the back one side shoud be low and the back shloud be slightly lower as the images and my slip both are very hight and sawen same from back and front now my tailors had to repair this.

I emailed for negotiation and I was refused.
they take very long time to reply. And then tell you to return the item after I'm gone away out if city.

I'm a regular customer and this how I was treated.

I work for a huge brand and the level of customer service we provide and how we treat our regular customers is beyond and above.
Don't see that same level here it's very poor.

I have made my mind up now and I won't purchasing from this website ever again I have spent too much money to be treated wrongly and I slip that made wrongly I have to spend more money on a suite I paid £112 pounds to get the also repaired thr tailors already mentioned it's nit saw correctly and it's not the same as the inner slip on the screen images. So be careful when ordeing they don't like to negotiate they have too much money and are very unfare to its customers.

What a con. I ordered 2 items from them. Messaged to say I wanted to return one of the items. They don't bother sending you emails back. I have been chasing them and still no reply. Absolutely awful dodgy company. Do not buy from them.

I ordered quite a few items and returned 5, I was waiting and chasing for my refund and finally when I got my refund it was only for 4 items!!! And not the 5th. I have email communication to prove I sent 5! Be careful, they seem dodgy!!

Its been 2 months. No refund although they have recieved the dresses back. They keep saying we will refund within 5-7 working days.

Its a proper refund scam they are doing in the Uk as they are getting the dresses back but not refunding the amounts to people. I will post everywhere om facebook and instagram groups to make sure that they lose their sale or goodwill now. I have had enough !

I have now made 3 orders. 2 of which were delivered next day by DPD. From ordering, to the email communication I can’t fault the service. I’ve now had 15 suits from here which I’m happy with. Some of the sizing is bigger than expected so check the size chart for each outfit as different fabric has different sizing but I like a looser fit anyway so it’s fine for me.

Excellent service received my order promptly and professionally packaged in good packaging. Clothing were exactly as seen on website quality outfits and great fit with superb material quality. A company you can trust knowing what you see is what you get. Thank you will be a regular customer and would certainly recommend

Do not order from here. I ordered 3 sets of kameez in the beginning of March. I got an order confirmation email with a tracking URL and order number. Item was supposed to arrive the next day (DPD next day delivery) however I gave it at least a week before contacting them. Contacted them and got an automated response a week later saying that they will pass me onto the relevant team. Now we are in April and I have still had no contact from this ‘relevant’ team nor have I received my parcels. Cannot even track the item as it only appears with order have been received . Avoid! Customer service is apalling.

Zero star
DO NOT BUY if you are in UK.
Sent back 2 orders back to back-
Sent 10 emails
No response
Been almost 1 month- no refund.
Total order was almost £200.
No cx service number in uk.
Saw them on instagram.
I am currently working with the UK team to have them stop trading!
They are absolute fraud,
You should be ashamed of yourselves!!!

The store sucks!Ethnic has the worst customer service. My cousin ordered a suit cost 13k. The product that came was damaged. I sent them back. I even have their email and on calling their customer service, they said they don't have my email or the dress. It's been more than 3 weeks now. No money return, no dress. Total piece of crap. Don't think they even read these reviews.

I ordered 3 different outfits during Christmas time, my deliver arrived within 3 working days. I ordered 3 for an event, planned to keep 1-2.
The outfits were gorgeous as always, I kept the one that fit best and returned the rest. My return was picked up the following day without any issues, I then received my refund within 2 weeks of that. I anticipated a little longer as it was Christmas time but I had no problems at all. Everything was smooth & swift. Shocked to see the negative reviews as my experience was faultless.

Placed my very first order with Ethnic. The items arrived in good time.I ordered one medium and one large as I was not sure what their sizes would be like with the hope that one of them could be exchanged. The return was requested for the large size the day after I received the order. I have had no response on my return request, after having sent 2 requests. There is no customer services number. If the items were defective I would be at a loss. If they don’t respond to return requests why offer a returns service!!

They don't even deserve a 1 star more like 0 star. Please don't order from them.
They haven't refunded my money and didn't respond to my email once I start asking for my refund. Proper scamers.