Unreliable company in Ethiopia
I wouldn't recommend Ethio Travel and Tours (ETT) as the planner for your travels in Ethiopia for the following reasons:
1. ETT is irresponsive as soon as they get money from you. They were eager to communicate with me and answer all my questions promptly when we started talking. Yet, when I paid them in full for all our agreed-upon services, they started ignoring my emails and WhatsApp messages.
2. The company works with non-trustworthy local guides. One time, my guide was late for 1.5 hours for my tour. Another time, one of their guides promised me a partial refund due to changes in the initially agreed program, which never happened.
3. The company takes money for the services they don't provide. We agreed on a three-day Danakil Depression tour for three days. Yet, they provided me with a two-day tour only. When I asked for a partial refund for making the tour two days instead of three, they never replied to me regarding this inquiry.
4. The company lies and holds information in secret. They promised to run a Danakil Depression tour even if I was alone. Yet, when I landed in Semera and was about to start the tour, they informed me that I had to wait for one day until other people arrived. I couldn't wait as I had only one weekend for that tour, so I missed one day, as my tour became shorter and I was forced to wait for others to come, about which I was informed only when I was about to start my tour.
Overall, my experience in Ethiopia could have been better, and I wouldn't recommend anyone trust ETT. If you go to Ethiopia, look for more reliable companies than ETT to avoid unpleasant surprises along the way.
15 czerwca 2023
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