etereshop.com Recenzje 

Our experience with ETEREshop has been one of the most frustrating and disappointing business experiences in our professional career.

We purchased six LED performance flags for a major international event in Saudi Arabia, at a total cost of €7,980, including express shipping. The flags were intended to be a central part of a choreographed live performance. Unfortunately, what should have been a spectacular production highlight turned into a complete disaster.

The products were delivered with multiple serious defects and technical limitations:

Incorrect modules: Four out of six flags were supplied with the wrong modules and could not be remotely controlled.

Manufacturing defects: Four flags had incorrect stitching, making it impossible to orient them consistently.

Defective LEDs: One flag arrived with 8–10 rows of LEDs not functioning.

Severe software limitations: The flags could only display one minute of content, despite our performance requiring more than three minutes. We were never informed of this limitation before purchasing.

Unexpected additional costs: We were subsequently told that a €4,000 software upgrade was required to overcome the content limitation.

Inadequate technical support: We received incorrect files, insufficient guidance and very little meaningful assistance when we urgently needed help.

Performance failure: During rehearsals and the actual live show, three out of six flags malfunctioned and defaulted to solid white, creating a highly visible and embarrassing situation in front of our client and audience.

Despite repeated attempts to get assistance, ETEREshop failed to provide the necessary technical support or a workable solution when it mattered most.

The handling of the situation AFTER the event has been equally disappointing.

Following our return, we formally requested a full refund of €7,980 and made it clear that we no longer had any confidence in the products or the company.

Initially, ETEREshop stated that the refund process would take up to 21 business days. However, despite repeated follow-ups and the expiry of that timeframe, no refund was issued.

Instead, we were repeatedly offered repairs, replacement products or store credit – solutions we had explicitly rejected.

Most concerning is the company's latest response, in which they openly admit that they currently do not have sufficient funds to issue a refund. They suggest that we either allow them to repair and resell the defective flags, with the proceeds eventually returned to us, or accept other products instead.

In other words, after paying almost €8,000 for products that failed to perform as promised, we are now expected to bear the financial risk of the company's inability to refund our money.

Our conclusion:

The products did not meet the required functional or technical standards.

Essential product limitations and additional costs were not disclosed before purchase.

Technical support was inadequate when it was urgently needed.

The products failed during a major live performance.

The company has failed to provide the agreed financial resolution despite months of correspondence.

ETEREshop has now admitted that it does not have sufficient funds to refund us.

We have photographic and video documentation of the defects, the technical failures and the entire correspondence with the company.

We entered this collaboration expecting a professional supplier and a reliable product. Unfortunately, our experience has been the exact opposite.

Our advice: Think very carefully before placing an order with ETEREshop, especially if you intend to use their products for professional productions or live events where reliability is essential.

We would strongly advise other production companies to consider the risks before committing their money to this supplier.