Good quality products. Friendlyustomer service. I liked that they reuse boxes to send their products, saving card. The only issue was I didn't get an estimated delivery date and only found out when th... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
Excellent. I had never ordered from the company before but was very pleased with my experience. Plenty of communication from them and the products arrived very well packaged along with an online invoi... Zobacz więcej
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Excellent service. Next day delivery for Holi colours. Just what we wanted. These colours are very bright and harmless to the body, easily washable. Look foreword to ordering next year. Have bee... Zobacz więcej
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Great service and products. Extremely easy to use website and notifications for when your products are ready/dispatched. The children are loving using all of their new craft products, all of which are... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Here at Essentials for Education we take great pride and responsibility designing, sourcing and helping to develop educational resources for children of all ages and ability levels. We are very aware that children learning from birth to 5 years are learning set by the standards of the Early Years Foundation Stage (EYFS). We supply childminders, schools, nurseries, playgroups and school reception classes with resources we feel will help these children develop. Essentials for Education are always actively looking to enhance the products we supply to help early years professionals promote and educate children in the 7 areas of learning: Communication and Language; Physical Development; Personal, Social and Emotional Development; Literacy; Mathematics; Understanding the world and Expressive arts and design. Three of these areas Communication and language, Physical development and personal, social and emotional development are prime areas where children can learn and develop their basic life skills, gaining confidence then to strengthen and apply literacy and mathematical skills.
Dane kontaktowe
Unit 7, J2 Business Park, Bridgehall Lane, BL9 7NY, Bury, Zjednoczone Królestwo
- 0161 764 0004
- sales@essentialsforeducation.co.uk
- essentialsforeducation.co.uk
4,8
Doskonała
92 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
still not received my items no tracking…
still not received my items no tracking information very slow delivery for the price you charge for p&p won't be shopping on this site again
31 maja 2018
Opinia niezależna
Odpowiedź od Essentials for Education
14th July 2018
We do not have any records on our system that match this order complaint. This "customer" has been attempted to be contacted on several occasions to try and address their concerns. Having tried to contact this reviewer and we don't have any track of any order that would match the review, this has led us to make the decision that this reviewer may not be a genuine customer. Please see our recent attempts. If this is your review we still want to address your concerns.
Stephen Thompstone (Managing Director)
Hi, We would like to look into this for you. Our records show that nobody has contacted us directly with a complaint of this nature. Can you please let us know some more details as we would like to look into your complaint immediately. If you would like to keep your order details private please e-mail us your order details to sales@essentialsforeducation.co.uk . We pride ourselves on the quality of products and the services we offer. 1 star isn't acceptable to us and we will ensure you this matter will be taken seriously.
Stephen Thompstone
Managing Director.
Odpowiedź od Essentials for Education
Thank you Mary, We care what our customers think of our service. We will pass on your comments to the team. Thanks again for taking the time to leave a review.
outstanding service
outstanding service. received next day even though I didn't pay for next day delivery
4 kwietnia 2018
Opinia niezależna
Odpowiedź od Essentials for Education
Sarah,
Thanks for your kind comments. If the product is in stock and we can get it out to you, we will. It's what we do! Thanks for taking the time to review our service, really appreciate it.
Excellent service
Excellent service, very fast. Items purchased very nice and good quality.
21 marca 2018
Opinia niezależna
Odpowiedź od Essentials for Education
Thank you for taking the time to leave your positive feedback. Here at Essentials we take great pride in our products and services and this will be great news to our team when we share this review. Thanks.
Very quick service and no hassle at…
Very quick service and no hassle at all.
Would recommend to all I know
25 lutego 2018
Opinia niezależna
Odpowiedź od Essentials for Education
Thank you for your 5 STAR review. We will share this with the rest of our team. It's a great start to our week!
Great product
Great product, really happy with service and customer service is excellent.
14 lutego 2018
Opinia niezależna
Odpowiedź od Essentials for Education
Hi Tracey,
Thanks for the 5 star review.
Stephen
Excellent service.
Excellent service.
Delivery fantastic.
Staff politeness excellent and know their products.
Cannot fault this company.
Keep up the good work will always deal with you.
13 lutego 2018
Opinia niezależna
Odpowiedź od Essentials for Education
Thanks Prem for such a positive review. We will pass this message onto the whole team as they care for the service they offer and when it's appreciated like this it makes the team Happy!! Thanks again.
Excellent service
Excellent service. Order delivery confirmed very quickly and helpful customer services (Mandy)
25 stycznia 2018
Opinia niezależna
Odpowiedź od Essentials for Education
Mandy,
Thanks for your positive feedback and 5 star review. We will pass this on to our team.
Stephen
Great value for a top quality product.
4 grudnia 2017
Opinia niezależna
Odpowiedź od Essentials for Education
Thanks for taking the time to leave such a positive review.
3D Giraffe puzzle
The toy, a 3D Giraffe puzzle, was excellent and fitted the description perfectly. The communication I had with the company prior to purchase was promptly and satisfactorily answered. The toy arrived on time. The only aspect of this purchase that concerned me was first the cost of packaging and postage. This was excessive for a toy measuring less than 6 inches,weighing little more than a few ounces and costing less than £5, however I still decided to go ahead. When it arrived, it was packed in a box measuring approximately18 x 12 x 4 INCHES and full of bubble wrap and other plastic packaging. This is very wasteful and the cost of post and packaging could have been much less. After communicating with the company, I accept the reason for the charges, but still feel the packaging was wasteful.
4 grudnia 2017
Opinia niezależna
Odpowiedź od Essentials for Education
Hi Janet, I am glad you like the 3D Giraffe Puzzle. We send all our deliveries using the excellent overnight UPS service at a cost to us of £6.80. We take great pride in our record of the lack of goods being returned for damages due to the way we package the goods safely for the journey and don't feel this is wasteful. The box sent is the standard small package box used on the UPS service . Any future orders we would be pleased to use less packaging and possibly send via our local post box saving on the initial costs, however this then wouldn't be insured and no guarantees of the product being delivered on time or delivered at all.
My Colleague Ben,read your e-mail, manually checked stock, kept the product on his desk waiting for your confirmation, packaged the product, made sure the product was shipped out immediately on a next day delivery service and kept you informed at every step of the ordering process and you received the "excellent" product the next day.
Thanks for your feedback, all forms are always welcome as we find this is how we can improve on the services we offer. I am proud of the way Ben has handled this order and feel on this occasion we have been given a 3 star review for a 5 star service.
Paper rolls were well packed
Paper rolls were well packed, and arrived in perfect condition. Delivery fast and efficient. Very happy thank you.
3 grudnia 2017
Opinia niezależna
Odpowiedź od Essentials for Education
Glad you are happy with the service you received. Have a great day!
quick delivery for some items but …
quick delivery for some items but reasonably priced
28 listopada 2017
Opinia niezależna
Odpowiedź od Essentials for Education
Thanks for taking the time to leave a review. The 3 items that were outstanding, 2 are leaving today 30/11/2017 and the other is arriving direct from the manufacturer and we will chase this up today. Glad you found our prices reasonable, we do like to offer our valued customers value for money.
Construction playmat
We've not been able together a construction site playmate anywhere else - we will have one very happy 4 year old at Christmas!
25 listopada 2017
Opinia niezależna
Odpowiedź od Essentials for Education
That's brilliant to hear Christine, Thanks for taking the time to leave us a positive review. Merry Christmas.
Prompt delivery and sleep mats are very …
Prompt delivery and sleep mats are very good quality. We have used these sleep mats for many years now and they are brilliant.
15 listopada 2017
Opinia niezależna
Odpowiedź od Essentials for Education
Thanks for taking the time to leave us such a great review. Glad you like the sleep mats.
Great resource and reasonable price
Great resource and reasonable price, just long time coming!
20 października 2017
Opinia niezależna
Odpowiedź od Essentials for Education
Thanks for taking the time to leave a review. We are really pleased to hear you think our resources and competitively priced and the quality is great. **** 4 stars is good but we strive for 5 stars. Will you please let us know your order number and we would like to look into why you had to wait for your delivery. Thanks
The quality of the mattresses are …
The quality of the mattresses are brilliant and they were delivered really quickly.
17 października 2017
Opinia niezależna
Odpowiedź od Essentials for Education
Glad to hear you like our sleep mats. Thanks for taking the time to leave us such a kind review. ***** We Love seeing 5 stars :)
Great customer service...
I have used Essentials for over 15 years now, several years whilst working in a private day nursery and now as a manager of a local pre-school and in both situations I have always found them as being courteous, efficient, knowledgeable and amenable to our personal needs. I would highly recommend them to anyone looking for a competitively priced and local to the north west company.
9 października 2017
Opinia niezależna
Odpowiedź od Essentials for Education
Hi Tracy,
What a great review and 5 *****. Really appreciate you taking the time to let us know how happy you are and we will let the full team know of your kind comments. Thanks
Fast and smooth transaction
23 sierpnia 2017
Opinia niezależna
Odpowiedź od Essentials for Education
Thank you for your 5 Stars. We aim to please and it looks like you appreciate our hard work. See you again soon.
Odpowiedź od Essentials for Education
Thanks Pam. Glad you like the cork coasters. Really appreciate your positive feeback and 5 ***** is amazing! thanks.
Was told items would be delivered in …
Was told items would be delivered in standard delivery time, I've still not received order 8 days later. Only helpful thing is I've been informed by email of delayed delivery.
11 sierpnia 2017
Opinia niezależna
Odpowiedź od Essentials for Education
12/8/2017 Hi, Sorry to hear we have not met your expectations. Will you please send an e-mail to ben@essentialpapers.com and we will look into this for you straight away. Please supply us with your name and order number. I'm glad we informed you of the deay. Can you also let us know who told you the order would be delivered in Standard time. Our website states :
Special delivery arrangements can sometimes be arranged but may incur an extra charge. Although stocked items are usually delivered in 3 - 5 working days, please allow up to 21 days for certain products. ("Next day" orders need to be placed before 2pm to be delivered next working day). We will contact you to inform you if delivery is expected to take longer than 21 days.
16/8/2017- It would be appreciated if you would send over the information needed to look into your complaint. As a company we welcome feedback as we feel we can use all forms of feedback to help develop us an improve as a company. We have tried to looked into your complaint and cannot find any customer on our records where your complaint would match up. If you could let us have your contact details and information we would like to look into your complaint asap. Thanks
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