Bought my wife a pearl necklace from here and honestly couldn’t tell the difference in quality compared to a much more expensive well-known brand we’d looked at. It was less than half the price as wel... Zobacz więcej
Reakcja na opinię
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Bought my wife a pearl necklace from here and honestly couldn’t tell the difference in quality compared to a much more expensive well-known brand we’d looked at. It was less than half the price as wel... Zobacz więcej
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Very poor customer service. Ordered a pair of earrings online to replace a similar pair I’d bought elsewhere and lost. They arrived the day after I found my original earrings so I got in touch asking... Zobacz więcej
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So happy with my order! I ordered the freshwater pearl hoop earrings and the bracelet and they’re so pretty! Delivery was super quick and the little travel pouch they came in is so handy. Thank you! :... Zobacz więcej
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iv been purchasing items in the 'bentalls kingston ' for many years , i love the choice , the prices are amazing ! my last purchase was on friday 12th july -24 i must give praise to a very polit... Zobacz więcej
Essential, PO Box 636, SO23 3LT, Winchester, Zjednoczone Królestwo
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 66% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I ordered a pair of huggie earrings and they were delivered the following day. Lovely earrings too!
Iv been looking for good quality fashionable silver for a while. I found Essential online and their range of rings, big spinner rings and cute midi rings were perfect for me.
I had a little trouble with sizing and originally ordered way to big, but a quick email to their customer service and they were super helpful, sent me out a measuring tool next day so I could re-order immediately.
They also have the cutest Huggies and studs which are perfect stacking earrings, safe to say I bought quite a bit and will be buying more!
Every arrived so quickly, I couldn’t recommend more.
Really great customer service. I've shopped in-store at Essential for years and love the quality and affordability of their jewellery.
I ordered online for the first time recently. Orders came promptly with tracked delivery. I had an issue with ring sizing/some faults with pieces I've ordered and Alex at customer service was very responsive and accommodating in exchanges. Really appreciated it.
Daughter bought a bracelet and the plating wore off after one week, returned it to Guildford branch to be rudely told that’s what she should expect of costume jewelry. Very rude staff
Tried exchanging a ring, only for it to get lost/stolen in transit. Alex was great in helping during the whole process and sent the ring I initially wanted at the end of it all.
Had an amazing experience using this company. Ordered the wrong size necklace, contacted customer services and by the next day they replaced my necklace with the correct size. Would recommend this company and I would definately use them again!
Super helpful service over email with salesessentialjewellers.com - I'd placed my order in the morning and asked to add an item to it the same afternoon. Alex was very responsive and let me place another order with refunded shipping and ensured my two orders come in the same box. Thank you so much!
Having purchased early Christmas presents in store, I had forgotten about gift boxes. Due to the store being out of town, I decided to contact Essential Jelewery online. Jacqui was very helpful in advising what size boxes I would need, and had them delivered for Christmas. After a lovely experience I would definitely recommend Essential.
Best customer service I have ever received. Had trouble with getting the right size ring for my finger however Alex kept me fully informed with the progress on tracking down the right size to posting it to me and updating me on its arrival.
I can’t recommend Essentials highly enough and not to forget the most beautiful and exquisite quality of jewellery too.
Gorgeous bracelet with super fast delivery. Great customer service too - Sarah was very helpful when I asked for a gift message to be added. Will definitely be ordering more soon. Thank You!
Delivery was really fast, my rings arrived in 2 days with free delivery - and they are really good quality.
I sent some rings back for a refund and some for an exchange, and when I contacted customer service in regards to this, Lydia was extremely helpful and sent me my refund within the day.
I ordered silver jewellery from Essential Jewellers on 6th September which was a gift for a friend. I have not received the packet till today. I emailed their customer service and they replied back but they could not track the packet and never responded after that. I paid extra £4 for delivery while ordering but that Royal mail delivery is not traceable. In store they do not respond as they are not responsible for online deliveries. I am not sure how to go ahead to get refund .
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