Eskuta Recenzje 

237
•
Wynik TrustScore: 3.5 na 5

3,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

It’s been so lovely working with everyone at Eskuta. The whole team have been so friendly, helpful and attentive throughout our collaboration. They’ve always been quick to respond, happy to answer any... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Everything is perfect specially customer service. Delivered the person name is Mr Lee shared with me how to ride & change the battery locks and everything and special thanks for him. Leas than a w... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

We took out a contract with Eskuta that included servicing and public liability insurance. Initially, its quirky design was very much part of the attraction. Unfortunately, the practicalities of... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I paid over £1600 for this bike but customer services just ignore one’s emails. I have emailed 3 times asking for advise to replace the crank with a shorter length, as due to a hip problem I cannot r... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep rowerowy
  2. również w kategorii:
  3. Hurtownia rowerów
  4. Wypożyczalnia skuterów

Napisane przez firmę

⚡️ The Future Of Urban Motion... www.eskuta.com


Dane kontaktowe

3,4

Średnia

Wynik TrustScore: 3.5 na 5

237 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 28% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,4

Wszystkie recenzje

(237)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 16

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

KS- 350 AMAZING

I was lucky enough to win the KS-350 scooter in a competition in december. And its amazing! Its nifty, easy to use and holds the charge extremely well plus a spare battery came with it which is a bonus.
The customer service was absolutely fantastic and it came before christmas (i didnt expect it to arrive til new year) door to door delivery with a member of their team doing the deliverys which ensures safe arrival. They contacted me with a specific time of arrival on that day and stayed true to it. All in all its a really high quality sturdy scooter and my hisband is over the moon with it

18 lutego 2022
Opinia niezależna
Logo Eskuta

Odpowiedź od Eskuta

Hi Lisa!

Thank you for your feedback! We appreciate your review and hope the KS350 will bring you loads of fun!

Thanks for going 'electric' with Eskuta.

Oceniono na 5 z 5

It a great experience and very good…

It a great experience and very good costumer service.

11 lutego 2022
Opinia niezależna
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Odpowiedź od Eskuta

Hi Bayan,
Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us.

Thanks for going 'electric' with Eskuta.

Oceniono na 1 z 5

Not useful even for short distance

Not useful even for short distance , battery discharges very fast , couldn’t go more than 1mile , looking to file a refund

10 lutego 2022
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Odpowiedź od Eskuta

Hi Purna,

Thank you for your review. Here at Eskuta, we understand sometimes things don't go as planned but we've got you covered at all times. Our customer service manager has call you regarding filling in a support form to get this rectified however once we have we have recieved your form we can get our engineers to rectify the issue you're having.

Oceniono na 4 z 5

Polite staff and big assortment

The reason why I applied to this company is that I found the assortment here very big and interesting. I liekd plenty fof bike models, nevertheless I was able to choose only one. I chose it and ask customer support about all the details concerning shipping and delivering, because bike is fragile enough to be damaged while transportating. So, they answered all of my questions quite fast, and the delivery also was pretty fast. I'm glad to see that there are some stores which understand the worries of consumers. I guess I will apply here once again, because the store is awesome.

2 lutego 2022
Opinia niezależna
Logo Eskuta

Odpowiedź od Eskuta

Hi Leon
Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us.

Thanks for going 'electric' with Eskuta.

Oceniono na 5 z 5

Our 2nd bike secured now.

Our 2nd bike secured now.

The bikes are exceptional and well built. Extremely reliable and look amazing. The optional tracking app is user friendly and precise providing us owners a peace of mind.

Extremely recommended

The vinyl work is brilliant and professional providing that professional deliver look.

I would like to mention Danny once again for continued support and still in constant contact after first bike was purchased. Genuine customer service and care for his customers and a credit to the employers. Danny was involved in the 2nd bike process too

Kacey another person I like to mention has been exceptional. She’s executing my orders and arranged the optional options in short notice. She’s always in communication via phone calls and emails and really cares putting customers first. Kacey arranged the tracker for my first bike that I missed to order at initial purchase stage.

Thank you Danny & Kacey for your ongoing support.

Really recommend the E bikes and eskuta as a company ⭐️ ⭐️⭐️⭐️⭐️

7 stycznia 2022
Opinia niezależna
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Odpowiedź od Eskuta

Hi Mr Patel
Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us regarding the service you received from Kacey and Danny.

Thanks for going 'electric' with Eskuta.

Oceniono na 5 z 5

Excellent customer service from this company…

The customer service from this company is second to none. Their on-line presence is very good and if you ask for a call, you get a call immediately. I had a query about my delivery and Sara who called me back on request immediately was very helpful and answered my query satisfactoily. Customer services goes a long way for customer satisfaction, and if you deal with this company, you will not be disappointed.

6 stycznia 2022
Opinia niezależna
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Odpowiedź od Eskuta

Hi Tos,
Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with the service you received from our Sara.

Thanks for going 'electric' with Eskuta.

Oceniono na 5 z 5

This is the best electric bike I ever…

This is the best electric bike I ever tried this elictric bike very comfortable and very reliable if you don't trying this bike you will never know what is this realy best i a y things 😀 👍 👌

4 stycznia 2022
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Odpowiedź od Eskuta

Hi Mr Noory,
Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us.

Thanks for going 'electric' with Eskuta.

Oceniono na 5 z 5

4 x bike's delivered thankyou.

Bike's arrived yesterday, i had a slight issue but i called them and they got it sorted asap so Thank you. Been very helpful and bikes look great 🙌

21 grudnia 2021
Opinia niezależna
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Odpowiedź od Eskuta

Hi Michael,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase.

Thanks for going 'electric' with Eskuta.

Oceniono na 1 z 5

Worst experience ever

Worst experience ever. These bikes are just joke, they charge too much money for these outdated products. Keep away at all costs

18 grudnia 2021
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Odpowiedź od Eskuta

Hi Zee,

Thank you for your review. Here at Eskuta, we understand sometimes things don't go as planned but we've got you covered at all times. Our customer service manager has attempted to call you to get this rectified however she was unable to get through to you.

We will try again so we can get this issue fully resolved.

Oceniono na 4 z 5

Very good customer service very…

Very good customer service very friendly people definitely recommend

13 grudnia 2021
Opinia niezależna
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Odpowiedź od Eskuta

Hi Mr Hunter,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback.

Thanks for going 'electric' with Eskuta.

Oceniono na 5 z 5

We have not received the item yet.

We understand that initial E-mail, prompting our response for rating, could have been a scam. We wait for our delivery.

13 grudnia 2021
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Odpowiedź od Eskuta

Hi Mr Naderi,

Thank you for your review. Here at Eskuta, we understand sometimes things don't go as planned but we've got you covered at all times. Our customer service manager has attempted to call you to get this rectified however she was unable to get through to you.

We will try again so we can get this issue fully resolved.

Thanks for going 'electric' with Eskuta.

Oceniono na 5 z 5

Excellent customer service when…

Excellent customer service when ordering! Thanks very much to Matt who was knowledgable and friendly over the phone, a 'natural' people person. I felt valued as a customer and that I'd been treated like a 3D human rather than an anonymous person with a credit card. A pleasure to do business with this company so far. Can't wait to receive our Eskuta and get riding!

8 grudnia 2021
Opinia niezależna
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Odpowiedź od Eskuta

Hi Rebecca,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us regarding the service you received from Matt.

Thanks for going 'electric' with Eskuta.

Oceniono na 5 z 5

very quick delivery

very quick delivery, and very good condition

7 grudnia 2021
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Odpowiedź od Eskuta

Hi Stephen,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us.

Thanks for going 'electric' with Eskuta.

Oceniono na 5 z 5

It is a good Company And helpful pupils…

It is a good Company And helpful pupils thank you Scooter for helping peoples

6 grudnia 2021
Opinia niezależna
Logo Eskuta

Odpowiedź od Eskuta

Hi Manoor,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase.

Thanks for going 'electric' with Eskuta.

Oceniono na 5 z 5

Great service from start to finish

Great service from start to finish . No issues at all and a great bike

15 listopada 2021
Opinia niezależna
Logo Eskuta

Odpowiedź od Eskuta

Hi Vas,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us.

Thanks for going 'electric' with Eskuta.

Oceniono na 5 z 5

Purchase of an SX250D Eskuta

My son is a just eat delivery driver and wanted to get an ebike. He followed the link for Eskuta through his just eat app and it was shown at a reduced price. When we phoned and spoke to Sara, she explained that this was actually a reduced price for a business purchase, not a personal one but because of the confusion, she would take £100 off the normal price! We also wanted to purchase the Eskuta using the splitit option that was available (monthly payments). We had a few teething problems at first setting this up but it was rectified very quickly by Sara and then it went through straight away. We received the Eskuta yesterday, so it only took just over three weeks for it to arrive. We had to chase up the information for the tracker and the user manual as it didn't come with the bike, but again, Sara sorted this out for us within fifteen minutes! My son is very happy with the Eskuta as it will make a big difference with his deliveries. I would also like to thank Sara for all her help and very quick responses dealing with any issues we had. I would definitely recommend this company to people.

6 listopada 2021
Opinia niezależna
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Odpowiedź od Eskuta

Hi,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us.

Thanks for going 'electric' with Eskuta.

Oceniono na 5 z 5

Visited the factory...very friendly and…

Visited the factory...very friendly and helpful...we ended up buying two!

3 listopada 2021
Opinia niezależna
Logo Eskuta

Odpowiedź od Eskuta

Hi Chris,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your visit and we appreciate the feedback that you have given us.

Thanks for going 'electric' with Eskuta.

Oceniono na 5 z 5

New to me but wow, amazing

I have owned an eskuta for one and half days, it is absolutely amazing. Comfortable to sit on and easy to operate. I am really looking forward to going to the college where I teach as it is uphill and my knee was hurting cycling a conventional bike.
So far I've been a good couple of miles and the battery is still full. I have had wonderful comments from passers by remarking how beautiful it is and I must agree.
Excellent customer service too!

26 października 2021
Opinia niezależna
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Odpowiedź od Eskuta

Hi Simone,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us.

Thanks for going 'electric' with Eskuta.

Oceniono na 5 z 5

Second-to-None Service

I contacted Eskuta while looking for an electric moped for my son. We wanted something safe, reliable and sustainable for him to commute to college and football training. The help and advice received from Sara and the Customer Service team has been fantastic - nothing is too much trouble and I feel like we have become part of the Eskuta family.
***An update *** - I contacted Eskuta today to chase up a delivery date as my son will be celebrating his 16th birthday on Thursday and I had hoped the bike would be here in time. The whole team - Sales, Logistics, Customer Services - have pulled out all the stops and his bike is being delivered on Wednesday, in time for the big day. HOW ABOUT THAT FOR SERVICE?!
If you are considering buying from this company, please do it - they will look after you and their products are brilliant. You won't regret it!

26 października 2021
Opinia niezależna
Logo Eskuta

Odpowiedź od Eskuta

Hi,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us.

Thanks for going 'electric' with Eskuta.

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