Eskuta Recenzje 

237
•
Wynik TrustScore: 3.5 na 5

3,4

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

It’s been so lovely working with everyone at Eskuta. The whole team have been so friendly, helpful and attentive throughout our collaboration. They’ve always been quick to respond, happy to answer any... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Everything is perfect specially customer service. Delivered the person name is Mr Lee shared with me how to ride & change the battery locks and everything and special thanks for him. Leas than a w... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

We took out a contract with Eskuta that included servicing and public liability insurance. Initially, its quirky design was very much part of the attraction. Unfortunately, the practicalities of... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I paid over £1600 for this bike but customer services just ignore one’s emails. I have emailed 3 times asking for advise to replace the crank with a shorter length, as due to a hip problem I cannot r... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep rowerowy
  2. również w kategorii:
  3. Hurtownia rowerów
  4. Wypożyczalnia skuterów

Napisane przez firmę

⚡️ The Future Of Urban Motion... www.eskuta.com


Dane kontaktowe

3,4

Średnia

Wynik TrustScore: 3.5 na 5

237 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 28% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,4

Wszystkie recenzje

(237)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 16

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Outstanding after sales service

I just had to write a review for the team at Eskuta, they are so helpful and nothing is to much trouble. It is rare these days to get any after sales care but Eskuta are so helpful. We had an indicator issue and it was sorted in minutes, thank you Eskuta.

15 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Had my e-Skuta approx 4 months now

Had my e-Skuta approx 4 months now. Absolutely delighted in every way possible and saves me about £30 a week not using my car. Total 100% recommend one to anyone in doubt about them. Sheer fun and no slouch.
Proper lights as well. Simply a dream getting from A to B, pretty fast. Best money I ever spent

14 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Eskuta Rocks!!

Couldn't recommend Eskuta more! So happy with my bike and the aftercare service is amazing - really helpful and friendly in resolving technical issues - shout out to Paul on the technical team who was brilliant! Proud to be supporting a British company! Thank you :)

1 lutego 2023
Oceniono na 5 z 5

I am finding the eskuta to be a joy…

I am finding the eskuta to be a joy and a very reliable and safe vehicle to use .
I have been using my eskuta for approximately 1 month now and have had no trouble at all and find it now to be an essential mode of transport to my work commute.
I find the charging of the battery to be simple and easy .but I am confused on the method of charging directly without removing the battery.
I am aware I can plug the charger directly into the bike but don't know if the battery needs ovulating or disconnecting .

23 stycznia 2023
Oceniono na 5 z 5

Engineer great

Hi I have had a bike from them and I absolutely love it I've had a few problems but the engineer is great and is sorting it out for me.
I would definitely recommend

7 lutego 2023
Oceniono na 5 z 5

Thanks

Another order completed. Thanks for the delivery guys who helped me

26 stycznia 2023
Oceniono na 5 z 5

Quick and easy

Quick and easy
I ordered my Eskuta bike through our cycle to work scheme. The company responded quickly. Once my details were completed, they phoned to arrange a date for delivery, which takes about 7-10 days as they are made to order. Day of delivery by the company, I was shown how to operate all functions and test ride the bike, well impressed, I wanted an electric bike with little effort needed, that's exactly what I got and more I love it. Customer service was excellent from day one, speaking to them was no problem, and you spoke to an actual person which is an achievement, well done everyone.

3 stycznia 2023
Oceniono na 1 z 5

I Oder a battery charger first thing it…

I Oder a battery charger first thing it came very late and second is that the charger was so bad that like in 1 hour of using the charger it blow up and so I lost £64 pound and a battery beacuse of you bad charger and I didn’t even get my money back
If u can do me a favour please give me my money back

1 stycznia 2023
Logo Eskuta

Odpowiedź od Eskuta

Hi, Thank you for your message. I’m so sorry to hear you’ve received a faulty item. We pride ourselves on providing high-quality products that are designed to last so we’d be delighted to get this sorted for you , i would be happy to offer you an exchange or refund of the Charger i have requested you send me he charger back for inspection so i can process this further for you.

Oceniono na 1 z 5

Not even had a year yet

Not even had a year yet, only use to and from work, rear break light went a few months back, was contacted and told theyd send replacement cables and lights. Still chasing that up and now the bearings in the front motor/wheel are grinding. What a waste of nearly £500. No engineer has even offered to come out. Iv been very patient more patient than most. And still they somehow seem to be dragging their feet.

19 grudnia 2022
Opinia niezależna
Oceniono na 3 z 5

It’s a great product but if you come to…

It’s a great product but if you come to repairs nobody really wants to do it nobody knows much about it and Eskuta does not have workshops anywhere .so it’s a big problem if something goes wrong

23 grudnia 2021
Logo Eskuta

Odpowiedź od Eskuta

Hi Zaheer,

We are sorry to hear you are experiencing problems. We are more than happy to send out our engineer to you to get it all sorted.

Drop us a call so we can get you back on the road.

Oceniono na 1 z 5

STAY AWAY!!!! ZERO Customer service

If there's less than One Star, I would give it to this company... Eskuta Bike was supplied with broken chain (got photos), Ordered 2 pairs of Mirrors as accessories still waiting from November and not received them yet (Fully paid and got Evidence) , no response from their customer system on my last 3 emails (sales department ) I have CC'ed every single department on my last eamil (sales, customer service and Eskuta contact) , No response, No phone calls from them to apologise or even update me on when will the spare chain would be sent, or what's their plan to address the problem, so much anxiety and frustration were caused to me for almost 2 weeks, all they care about is MONEY. It is so selfish, and unprofessional. If the time goes back, I would never buy from them! NEVER.

3 listopada 2022
Logo Eskuta

Odpowiedź od Eskuta

Hi Zied,

I am sorry to hear about the problems you've experienced with us.

We have attempted to contact you multiple times without any luck.

Give us a call so we can get everything resolved and make sure you are satisfied.

Oceniono na 5 z 5

Amazing Eskuta

Amazing bike.
The order to delivery was very quick and efficient.. if your looking for an electric bike that is also really comfortable with brilliant suspension then look no further ... you really need one of these bikes....
Thanks !!!

6 listopada 2022
Oceniono na 1 z 5

Terrible service

Terrible service, not trust worthy and reliable. I decided to cancel my order before items were dispatched, and it took nearly two months to get refund and that was after chasing number of times for refund payment. They have policies in place for refund which doesn't even mean anything to these guys, they don't even follow their own policies (How pathetic). Avoid at any cost dealing with these guys

3 października 2022
Opinia niezależna
Logo Eskuta

Odpowiedź od Eskuta

Hi Saby,

Sorry to hear about your experience.

We know sometimes things don't go to plan, but we will make sure that all of your issues have been resolved.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

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