TOTAL SCAM: Take your money first, check the order later :-(
they have a long, tedious order confirmation + enforced user enrollment process. they charge you extra for "same day" delivery. But, they will allow you to place the order (and take your money) even if the form info has gaps/errors that will make them not to actually process the order. So they accept the order, accept the money for same day delivery, and will not tell you they won't deliver until later, putting a excuse about the form info they could have easily validated with a one line javascript in the form.
Good way to piss-off customers on their first experience with them. Definitely not a returning customer.
UPDATE: 5 DAYS LATER, FARNELL HAS NOT SENT THE ORDER NOR CONTACTED ME. MY ORDER HAS DISAPPEARED FROM THEIR WEBSITE. NOW IT LOOKS MORE LIKE FRAUD THAN BAD SERVICE.
Odpowiedź od Farnell España
Hello Ricardo,
Thank you for your review.
So that we can review what happened with your order and the delivery charges applied, please contact our team at support@farnell.com and include your order number and account details.
Neil - Customer Experience team
Hola Ricardo,
Gracias por tu reseña.
Para que podamos revisar lo ocurrido con tu pedido y los cargos de envío aplicados, ponte en contacto con nuestro equipo en support@farnell.com e incluye tu número de pedido y los datos de tu cuenta.
Neil - Customer Experience team
