ERG Facilities Ltd Recenzje 

7411
Wynik TrustScore: 3.5 na 5

3,6

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Zobacz, co mówią recenzenci

Oceniono na 3 z 5

Effective service. Quick appointment but very disappointed with lack of openness re charges during the call. Although my card details were quickly taken the additional charge of £135 + VAT per hour or... Zobacz więcej

Oceniono na 5 z 5

Prompt, knowledgable, skillful, courteous, friendly super-efficient response. Showed patience, generosity and kindness even leaving me some pens as I can never find any. Explained procedure clearly... Zobacz więcej

Oceniono na 1 z 5

Bumper are a load of crooks! 1) They took money from my credit card without my agreement or signature 2) Where did they get hold of my credit card details? 3) Despite me phoning in July and being assu... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Had an electrical breakdown.Contacted ERG from their website. Electrician booked and confirmed he would be on site within 4 hours. The guy arrived in 3 hours....sorted the problem...and even swept up... Zobacz więcej

Informacje dotyczące firmy

  1. Hydraulik
  2. Usługi drenażu
  3. Bojlery i ogrzewanie
  4. Ochrona przed szkodnikami

Napisane przez firmę

ERG provide fast-response Plumbing, Heating, Electrics, Pest Control and Drainage services 7 days a week, 365 days a year Nationwide. We specialise in convenient and emergency call outs to help you get your problems and issues solved as soon as possible.


Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

7 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,6

Wszystkie recenzje

(7411)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Erg are a rip off

Erg are a rip off, do not work for this company!! Been chasing invoices for months.
Avoid at all costs

19 września 2023
Opinia niezależna
Logo ERG Facilities Ltd

Odpowiedź od ERG Facilities Ltd

Dear A Boutwood,

I have sent a request for information.

Kind Regards
ERG Facilities

Oceniono na 1 z 5

AVOID AVOID AVOID,

AVOID AVOID AVOID,

I Called this company reference a suspected pest Infestation, after paying almost £300, all I got was a 10 min visit and some rat poison, tenants were told, we'll be back in 10 day, after 6 and engineer arrived and collected the remai ing poison, and that what £300 worrh of services.

After calling into the office and explaining the issue is still there, I was told you have to pay again for a second treatment, complete and utter con.

11 września 2023
Opinia niezależna
Logo ERG Facilities Ltd

Odpowiedź od ERG Facilities Ltd

Dear Raj,

Thank you for taking the time to leave a review. I am sorry to hear you have not been happy with the service. I can see from your booking we carried out a two visit treatment at the property. Upon investigation the technician advised you an entry point could be in the roof/drains so further treatment would be required and of course this would be an additional cost as we cannot hold a guarantee for mother nature.

Should you wish to discuss this in further detail please give our After Care a call to further assist.

Kind Regards
ERG Facilities

Oceniono na 5 z 5

Came the next day

Came the next day, & treated the big nest of wasps

15 września 2023
Opinia niezależna
Logo ERG Facilities Ltd

Odpowiedź od ERG Facilities Ltd

Dear Peter,

Thank you very much for taking the time to leave a 5 Star Review!

Kind Regards
ERG Facilities

Oceniono na 5 z 5

Killing of wasps nest

Killing of wasps nest. Company phoned me up about 30 mins before coming round to take care of the Wasps in my loft. Very happy with the service. Friendly staff on the phone. SEVEN DAYS A WEEK. I called them late on a Saturday and they came out on Monday for me. How GREAT is that in this day and age where nobody wants to work any day let alosne on a weekend!

18 września 2023
Opinia niezależna
Logo ERG Facilities Ltd

Odpowiedź od ERG Facilities Ltd

Dear Devender,

Thank you very much for the positive review! We are very glad we were able to help with your wasps problem.

Kind Regards
ERG Facilities

Oceniono na 5 z 5

I was so pleased with the cost and…

I was so pleased with the cost and also the service supplied by the qualified electrician you sent to help me and he was so helpful, polite alongside his professionalism.

14 września 2023
Opinia niezależna
Logo ERG Facilities Ltd

Odpowiedź od ERG Facilities Ltd

Dear Deke,

Thank you so much for the review! We will pass the feedback onto the electrician and we are pleased to help.

Kind Regards
ERG Facilities

Oceniono na 5 z 5

Quick and efficient service right from…

Quick and efficient service right from the start.
Friendly professional gentleman. Paul Clifford gets my 100% vote.
Knew exactly what was needed and completed the job in great time.

18 września 2023
Opinia niezależna
Logo ERG Facilities Ltd

Odpowiedź od ERG Facilities Ltd

Dear Sharon,

Thank you for taking the time to leave us a 5 star review. I will make sure your comments gets passed on to Paul.

Kind Regards
ERG Facilities

Oceniono na 5 z 5

Absolutely no fuss and no waiting

Absolutely no fuss and no waiting. Made the appointment, the electrician did the job. Very pleased with ERG Service.

16 września 2023
Opinia niezależna
Logo ERG Facilities Ltd

Odpowiedź od ERG Facilities Ltd

Dear Nora,

Thank you for leaving us this review. We are happy you are pleased with the service.

Kind Regards
ERG FACILITIES

Oceniono na 5 z 5

Good quick service

Good quick service , no messing about no hidden fees.

18 września 2023
Opinia niezależna
Logo ERG Facilities Ltd

Odpowiedź od ERG Facilities Ltd

Dear Customer,

Thank you for taking the time to leave us this 5 Star Review! We are happy you are pleased with the service.

Best Wishes
ERG FACILITIES

Oceniono na 5 z 5

Great experience

Super fast, super efficient and all sorted out in the same day with a very fair fixed price! I wish everything in life was this straightforward and stress free!

15 września 2023
Opinia niezależna
Logo ERG Facilities Ltd

Odpowiedź od ERG Facilities Ltd

Dear Hebah,

Thank you so much for leaving such a positive review!

Kind Regards
ERG FACILITIES

Oceniono na 1 z 5

Do not work for this company

DO NOT WORK FOR THIS COMPANY.

Despite promises still not paid. Passed to debt collectors who were promised payment by ERG. More lies.

Do not work for this company, you do not get paid!
The accounts department do not answer email. I have managed on two occasions to get them to answer the phone and on both occasions they’ve lied and told me that my account would be marked as urgent. Because I’m hassling them they now no longer give me work. Looks like I’ll have to start legal proceedings.

11 września 2023
Opinia niezależna
Logo ERG Facilities Ltd

Odpowiedź od ERG Facilities Ltd

Dear Ross,

I have made the correct department aware and they will look into this for you.

Kind Regards
ERG FACILITIES

Oceniono na 5 z 5

This was very quick and efficient

This was very quick and efficient. There is little to criticise.
Explanation was given as to what to expect and it was rapidly sorted - excellent
Would I recommend - Yes - on the service I received everyone should use them

11 sierpnia 2023
Opinia niezależna
Logo ERG Facilities Ltd

Odpowiedź od ERG Facilities Ltd

Dear Customer,

Thank you for the positive feedback. We are pleased to hear you are happy with the service provided and thank you for recommending us.

Kind Regards
ERG Facilities

Oceniono na 1 z 5

Payments

I am one of your electrician, I have tried tirelessly to get reach of your account without any success.
It's urgent now.

15 września 2023
Opinia niezależna
Logo ERG Facilities Ltd

Odpowiedź od ERG Facilities Ltd

Dear Lawrence,

I have contacted the correct department who will look into this for you.

Kind Regards
ERG FACILITIES

Oceniono na 5 z 5

Prompt and efficient service

Prompt and efficient service from a knowledgeable electrician.

15 września 2023
Opinia niezależna
Logo ERG Facilities Ltd

Odpowiedź od ERG Facilities Ltd

Dear Anne,

Thank you for the review. I am glad you are pleased with the electrician.

Kind Regards
ERG Facilities

Oceniono na 5 z 5

Good experience with this company

Rang the company because my kitchen ceiling pendant light wouldn't switch on.
Two lovely polite young lads arrived next morning and the young electrician quickly found and fixed the fault

15 września 2023
Opinia niezależna
Logo ERG Facilities Ltd

Odpowiedź od ERG Facilities Ltd

Dear Carolyn,

Thank you for taking the time to leave us a review. We are pleased to hear you are happy with the service we have provided.

Best Wishes
ERG Facilities

Oceniono na 5 z 5

Wasp nest

Excellent job the workman was very good at his job and explained everything he was doing and what happens next. Was very pleased with the job he did and would use them again.

14 września 2023
Opinia niezależna
Logo ERG Facilities Ltd

Odpowiedź od ERG Facilities Ltd

Dear Jaw,

Thank you so much for taking the time to leave a review. We are very happy you are pleased with the service.

Best Wishes
ERG FACILITIES

Oceniono na 5 z 5

Friendly

Very friendly explained everything

14 września 2023
Opinia niezależna
Logo ERG Facilities Ltd

Odpowiedź od ERG Facilities Ltd

Dear Stuart,

We are very pleased you are happy with the service provided. Thank you.

Best Wishes
ERG FACILITIES

Oceniono na 5 z 5

Spend little save big

Very good work men top workmanships job well done & thay cleaned up

14 września 2023
Opinia niezależna
Logo ERG Facilities Ltd

Odpowiedź od ERG Facilities Ltd

Dear William,

Thank you for the 5 star review. We are pleased to hear you are happy with the experience.

Kind Regards
ERG Facilities

Oceniono na 5 z 5

Flea Infestation

The man arrived on time, was friendly, helpful and very efficient

14 września 2023
Opinia niezależna
Logo ERG Facilities Ltd

Odpowiedź od ERG Facilities Ltd

Dear Just Lola,

Thank you for your positive feedback. We are happy to hear you are pleased with the technician.

Best Wishes
ERG Facilities

Oceniono na 1 z 5

Absolutely do not use this service

Absolutely do not use this service. They advertise as no callout fees but this is 100% not true. They misunderstood the reason for us needing an electrician over the phone and then when an electrician arrived and realised the issue was different they charged a huge callout fee. Avoid!

UPDATE: The company is insisting the charge of £198 stands, despite it taking out adverts that clearly state "no call out fees."

14 września 2023
Opinia niezależna
Logo ERG Facilities Ltd

Odpowiedź od ERG Facilities Ltd

Dear Matthew,

Thank you for leaving a review. I am sorry you are unhappy with the experience, I can see our Customer Service department are looking into this and will be in contact.

Kind Regards
ERG Facilities

Oceniono na 5 z 5

very simple process from start to…

very simple process from start to finish the wasp nest was delt with very professionally

14 września 2023
Opinia niezależna
Logo ERG Facilities Ltd

Odpowiedź od ERG Facilities Ltd

Dear Aidan,

Thank you very much for taking the time in leaving this review. We appriciate your positive feedback.

Best Wishes
ERG FACILITIES

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