Schoolspecialty Recenzje 

DO NOT USE THIS COMPANY FOR ANYTHING. Worst customer service ever!! I ordered two drying racks in June from SS Canada in good faith (confirmed the details of the products from their website on the phone). They were not delivered until September (even though we arranged for immediate shipping release.) When they were not as described, I was told the unopened one could be returned (minus shipping/restocking) and then I have been chasing them ever since to pick up the rack – this is going on 6 MONTHS!! Every time I call I get a new random and changing excuse. Emails are replied with a generated response and then a real person replies a month later that they are working on it with different excuses each time. THIS FEELS LIKE A SCAM. They were going to credit $1000 for the opened one but have not done that either. Save yourself the headache, DO NOT USE THIS COMPANY!!!! I will be sharing this news broadly, so no one makes this mistake.

These people are scammers! I was checking on some of their items and was curious about shipping and tax. I went through the whole process got to CC page where they explained next page would be a confirmation before processing. NOPE! Went straight to a sale. I called immediately to cancel they said too bad. I did a chat and saved content where they said too bad. Called CC had to wait til posted. Called back after posting. Explained and emailed chat session. CC refunded my purchase. Don't know what happened to them or the items I was looking at. STAY AWAY!

I ordered items from School Supply several months ago off their website.I was notified after the payment went through that the items were no longer available. I got a credit for the item since they were no longer carrying it, but SS forgot to also credit for the tax/shipping. I was instructed to call and give them my credit card again so they could apply the credit- which I did. It has been over 3 months but no credit. I called to ask about the credit for a third time and was told the "task" had been sent to their accounts receivable department who had "the task". If he generated another "task" then they would have two for the same task. He indicated the department is small and can't be bothered with phone calls so he doesn't have any phone number for them as it would put them even further behind in their work. So, it's been months since they cancelled the order, made a mistake by not crediting the whole amount and I still have to wait longer because of a Accounting department that is "small". There was no supervisor name or number provided that I could speak to as SS is just one of many companies within a larger company. My husband also heard the entire conversation and could not believe at the ridiculous circular excuses we were given to why they could not provide a timely credit to correct their mistake.

Generally speaking this is possibly the worst company to work for in Wisconsin. They lie, and fraud consumers. I sure hope people are taking advise from these postings. I hope Schools will get away from this company and order from less shady companies

I have been School Specialty customers since before their Chapter 11 bankruptcy in 2013. My wife has been a bankruptcy lawyer for many years, and she read their bankruptcy filings and learned that millions of dollars of money was disbursed by the company to its shareholders in the time frame before the bankruptcy. Then the company stiffed a large number of their suppliers, by not paying for goods they received, shipped to customers and received money for.

Since the bankruptcy the consumer frauds the company has perpetrated have been getting worse and worse. Most recently they publicized a 20% discount code which they claimed was good through May 31, 2020. I wasted at least 2 hours putting together a complex order. When I went to check out at 7:30PM Central Time (which is the time zone where School Specialty is located - in Wisconsin). I tried to place my order 4 times, and every time it was rejected for b.s. reasons. Then my wife tried to place the same order through her account and got the same result.

It turned out that School Specialty had a phony time clock on their website, saying that it was not 7:30PM on 5/31/2020, but instead showing that the website considered it to be 4:30AM on 6/1/2020. The clock is a consumer fraud and b.s. because the time zone chosen is in the middle of the Atlantic Ocean.

Its important to realize that School Specialty was and probably still is the largest vendor of art supplies and school supplies to school districts in the nation. School Specialty sucks in a huge amount of taxpayer money every year through purchasing by school districts and teachers. After their Chapter 11 bankruptcy plan was approved, they jacked up all of their prices by 20% in effect saving their company on the taxpayer dime.

Many times School Specialty accepts orders and then never ships half the goods.

Tonight my wife the bankruptcy lawyer discovered that on April 8, 2020 School Specialty filed a Form 8-K with the U.S. Securities & Exchange Commission disclosing that the company has entered into a "Forbearance Agreement" with TCW Asset Management Company LLC as agent for School Specialty's major lenders (Bank of America and Bank of Montreal) which was attached to the 8-K. On its first page the Forbearance Agreement recites "Whereas, as of the date hereof, multiple Events of Default under the Loan Agreement and the other Loan Documents have occurred and are continuing;"
The public disclosure of those loan defaults by School Specialty with its major lender shows that the company is in financial trouble again.

I implore everyone to buy their art supplies and school supplies somewhere else so that your money doesn't go out the door while you get stiffed by School Specialty and its secured creditors and their agent.

Since we have to give at least a one star, that is what they will get. Ordered a 300 pound weight set which they stated was in stock. It also stated it was free shipping, but we were charged $100 for shipping which we didn't really care about. The website stated it was in stock and would be delivered, but we later found out that we would not be receiving it due to the manufacturer not having any in stock, and since they cannot ship due to Coronavirus we had to wait. This was March 29th. We just received an email stating that a new policy has been implemented that there is a minimum purchase (yup no minimum purchase was noted in email) and our order was cancelled. All items that we ordered were put back into their inventory. There is still nothing on their website stating that there is a minimum purchase due to Coronavirus. This is a huge contractual agreement breach since they advertised in stock, accepted our request for items, and agreed to fulfil said agreement without even so much as a whisper of any possibility of it being out of stock or an increase in minimum purchases. What a bait and switch move! Shame on you!

This company is not reliable. SchoolSpecialty.com takes your money, holds onto it for over a week, and then cancels the order without so much as an email to inform you that they canceled your order.

This would be a horrible way for a business-to-consumer company to operate, but it's even worse considering they are a business-to-business based company.

I placed an order on amazon for 12, 1 pint bottles of underglaze for ceramics. It was an incredible price but it very clearly stated that it was for 12 pints. In the specifications, it listed it as 2 oz each, but the shipping weight was 20 lbs. so I thought that was a typo. I received 12, 2 oz bottles. I immediately requested a return based on incorrect information. They replied saying that the info was correct and if I wanted to return it, they would charge me a 15% restocking fee plus return postage. At the bottom of their email, it showed a chart, listing the amazon order number and the description of the product: 12, 1 pint bottles! I took a screen shot of the amazon page and resent to the seller, stating that I had proof that their description was incorrect. I also called the company directly. Less than an hour later, I received an email from the same person who told me their site was correct, telling me that now their site was incorrect!! Not only were they not charging me a restocking fee, they told me not to even return the item. Wow. The bottom line is don’t order from this company, but if you do, read the small print.

This company is scam. Ordered online. No item shipped. Charged to my credit card. No customer service response....

Avoid.

Ordered $600 supplies worth which site stated were in stock with next day delivery. 6 days later, call to find when ship date was. Apparently items were out of stock and site was not updated. No communication, zero responsibility. Concluded conversation with Representative asking if i was interested in anything else from their site! Absolutely ridiculous business practices. Avoid.

I ordered something from this company. The website indicated “in stock, shipped in 2-3 business days”. After I placed my order, I only received 1 confirmation email from them for my order, then nothing else after to inform that they are on back order. A couple of weeks later, I contacted someone through chat, and found out the item was on back order. The rep disconnected my chat after I asked why they’d charge me if they were on back order. No follow up emails about the order, nothing at all. Terrible! Never do business with them!

My experience with this company has been sub-par, to say the least. First I order somethings and they did not have two of the things I ordered. They claimed they were on backorder Unfortunately, they were the two things I needed the most. They said it would ship in a couple of days but I did not hear anything from them for almost two weeks until I contacted them. Then miraculously it was shipped that morning but the tracking had not updated. The link for their website did not work at first but when I used it the next day it worked but would not give me any information. Their chat person answered my questions but I find it odd that they were shipped the same morning I contacted their company. I am not happy with their company or their customer service. I will not be using them again and do not recommend them. Their service and customer service are terrible.

I returned ONE item that they received on 9/13. I called on 9/27 because I still have not received my refund, I mean I think two weeks is plenty of time to issue a refund. Was told I would receive it the following week, so waited and still nothing! I called back and spoke with a "supervisor" Quinn who told me it was sent to the wrong warehouse and they need to figure that out first. Excuse me? I'm sorry, everybody is acknowledging the fact that the item was received, proper costumer service would issue out the refund and figure out the behind the scenes problem later. So here we are another call on 10/4, another supervisor, Sarah, another bogus story and no refund! Do not order from this company, not only is their system terrible but their customer service is even worse!!!!!

I have used this company for the last 10 years of teaching. They were great when I started. But the last 3 years their service has gone downhill rapidly! I have had orders mixed up, the wrong supplies sent ( even when I re-ordered them), a different school's order form enclosed, and supplies that don't come for months. What happened?! I'm looking for a new supplier.

I am a principal and ordered 1000 planners for my school. They were supposed to arrive last week. The company has no tracking info or any info about if or when they shipped. We have been on the phone daily for a week and a half with no resolution. I asked to speak to management and was given the run around. School starts in a week and we may not have planners for the students. We will never use them again as this is enormously inconvenient and unprofessional

This company is the WORST company our school has ever dealt with. The sales representatives lie, and so do the customer care representatives. Our school is waiting for 950 student planners to begin our school year. Due to company error, our planners were shipped incorrectly. I (the vice principal) have been exhausting myself for three weeks trying to get a shipping date or ANY INFORMATION. Instead, I have had 5 representatives lie to me. One ghosted me. To make matter worse, we now have to begin the year without our student planners. WE WILL NEVER ENGAGE WITH THIS COMPANY AGAIN. In fact, we are discussing a law suit against them for a full refund..

Don't waste your money. The items from here are of very poor quality. Things that my school has ordered from here over the years barely last a year before they are broken or fall apart.

I worked at the Greenville, WI location. The management sucks. They only care about your numbers. They will write you up for not making them, being sick or having a death in your family. The pay is bad but the benefits are great. The management is bad and get attitudes when you ask a question or you don't do what they think you should be because you weren't trained to do it. The training personal are rushed to train so no one really does the job right. The fulltime employees have attitudes and refuse to help seasonal employees. Dont work here because there is no room for advancement.

I was very leery to order from this site as there are a number of negative reviews listed here, however, I am glad I did take a chance and ordered anyway.
I ordered a tempered glass floor mat on 4/23/2019 and got it on 4/25/2019 mainly b/c it shipped from SLC and I am in St. George only 4+- hours away. I was expecting at least 2 weeks by the complains listed so I was floored when the freight truck rolled up at noon today with the order.
Either way, I would not judge the quality of this business based solely on the negative reviews of it on this site.