So happy with the service, after a nightmare with a new dishwasher at my parent's home which lead to having to turn the water off entirely. I contacted Martin and Brian was on site within an hour of... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
Very professional, polite and super quick 24/7 service from both office and engineer staff. Plumber checked and narrowed down options what it could be, found the issue and then clearly explained what... Zobacz więcej
Reakcja na opinię
Quickly responded to the issue of water coming through a ceiling from a water tank in the loft. The plumber given the job arrived inside the hour and had the problem resolved inside the hour too. Very... Zobacz więcej
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We had an urgent problem with our hot water a few days before Christmas. We used EPHG to help us secure a licensed professional to fix the problem after our insurer said they’d only send someone round... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
EPHG offer an emergency electrician, plumber, heating engineer that is gas safe. Our business model is to firstly give our clients the best experience in there time of need and to raise the quality of service being given by trying to make contractors do a better job. EPHG currently have over 60,000 clients, 8 staff taking the calls and hundreds of contractors being a national company covering an estimated area of 98%. Even though our terms and rates are available online, we verbally explain the rates, take a deposit, ask our clients to reply to a text or an email in writing to confirm the agreement including rates over the phone before we start the work. If we don't get a written agreement, our clients can ask for the payment to be voided the same day or a refund any other day. Our aim is to raise the quality of service in many individuals with highly trained staff by trying to make sure you don't full prey to potential crooks or unprofessional trades.
Dane kontaktowe
Parkgates Bury New Road, M25 0JW, Manchester, Zjednoczone Królestwo
- 07720247247
- martin@ephg.limited
- ephg.limited
4,8
Doskonała
291 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
From my initial phonecall to Anthony…
From my initial phonecall to Anthony fixing my leaking bath it couldn't have been easier. Arrived within the hour. Efficient friendly and didn't drag the job out. Would highly recommend.
23 lipca 2022
Opinia niezależna
Odpowiedź od EPHG Limited
We're happy that Anthony had got to you within the hour and fixed the leak underneath your bath without dragging it out. We appreciate your time in writing this nice review and thank you.
Fantastic quick and very efficient…
Fantastic quick and very efficient service.
Would certainly recommend them!
13 lipca 2022
Opinia niezależna
Odpowiedź od EPHG Limited
Happy the service was quick and efficient for you. Thanks for the review and all the best.
Fast, helpful and did an excellent job
I had not used this company before but when you get a burst pipe, you need help fast. And this is exactly what I got. Plumber arrived within the 2 hour promise and went straight to work. Nice guy, did a great job. Highly recommend.
7 lipca 2022
Opinia niezależna
Odpowiedź od EPHG Limited
We only do emergency call-outs and nice to hear another happy customer. Hope the burst pipe didn't course too much damage. Nice review.
Called them out for an emergency job, would highly recommend for all plumbing needs
Call them out for an emergency job. The price was very reasonable, considering it was midnight on a Saturday. The job was completed with efficiency and speed. We were both very happy with the service and the plumber was very friendly, professional and left the place and the wall clean and back to normal.
26 czerwca 2022
Opinia niezależna
Odpowiedź od EPHG Limited
I'm happy we managed to organise an engineer at around midnight on a Saturday night via our dedicated night shift staff. I'm also happy the engineer was professional in doing his job and was very friendly with everything back to normal. I appreciate you writing this nice review. Thank you.
Fast service!
The service was very quick, managed to get an electrician to come two hours after the call, bearing in mind it was late in the evening! The electrician managed to get it fixed a lot quicker than expected.
10 czerwca 2022
Opinia niezależna
Odpowiedź od EPHG Limited
Glad you're happy with our service and the contractor had managed to get your electrics fixed quicker than expected.
Thank you for your time in writing this review.
Excellent service
Electrical issue at holiday home. Super fast response from Ben & really helpful electrician, Keith, did speedy assessment then got everything sorted within the day. Holiday saved. Call out charges & hourly rates as it’s 24hr/rapid response all clearly laid out before hand & reasonable.
6 czerwca 2022
Opinia niezależna
Odpowiedź od EPHG Limited
Happy the issue of the electric at the holiday home was resolved within the day, which I assume is back to normal. Really happy to receive a review and thanks for your time in writing it.
Great service all round.
Had a major problem with a leaky pipe so had to turn off the water early in the morning of the Jubilee Bank Holiday Friday. Rang and a most excellent emergency plumber was with me in just two hours, an hour later problem solved and water supply could be restored. Very pleased with the service all round
3 czerwca 2022
Opinia niezależna
Odpowiedź od EPHG Limited
Happy your leaking pipe got sorted on the Jubilee bank holiday and all is well. I appreciate your time in writing the review, thank you.
Toilet not flushing
ad an engineer with us within an hour of contacting. They worked really quickly and tidily and spoke me through everything he had done. Would definitely use again.
23 maja 2022
Opinia niezależna
Odpowiedź od EPHG Limited
We're glad we got you an engineer to you within the hour relating to your toilet not flushing. We're also happy about the engineer being able to talk you through everything and thank you for your time in writing this nice review.
Great service
Great service. Provided an emergency plumber at midnight on a bank holiday. Clear communication and good quality repairs.
20 maja 2022
Opinia niezależna
Odpowiedź od EPHG Limited
Happy the service we provided at midnight was great for you. Being transparent as much as possible in communication is our aim and glad you got a quality repair. Thank you for your time in writing this review.
Engineer was excellent
Engineer Paul was excellent. All sorted. Really friendly and great service overall. Thank you
17 maja 2022
Opinia niezależna
Odpowiedź od EPHG Limited
I'm glad the engineer Paul was excellent and what ever the issue was, I'm glad it's been sorted. Much appreciated for your time in writing this nice review.
ELECTRICAL PROBLEM
CALLED EPHG TO SOLVE A ELECTRICAL PROBLEM . THEY GOT IN TOUCH WITH A LOCAL COMPANY TO COME AND SOURT THE JOB THAT WAS FINE . THE BAD NEWS IS THEY CHARGED ME 118 POUNDS CALL OUT FEE JUST TO RING SOMEONE ELSE TO DO THE JOB I FIND THIS ABSOLUTLEY DISCUSTING . I WAS CHARGED ANOTHER 118 POUNDS BUY THE ELECTRIAN WHO DID THE JOB WHICH I HAVE NO PROBLEM WITH
8 maja 2022
Opinia niezależna
Odpowiedź od EPHG Limited
You was explained the rates very clearly over the phone, the rates would've been text to you to confirm our discussion over the phone which included the rates in writing. You would've replied to the text confirming you're happy with these costs.
I'm glad that the engineer we assigned to you did a good job and you have no problem with the engineer we sent you.
My only concern is, why did you accept the rates but wasn't happy with them.
Do feel free to send us an email to martin@ephg.limited so I can look into this to make sure the staff did everything as they should.
Please note that we're a national company, so we do have staff taking calls and we assign the closest engineer.
Our contract solution can be seen as way beyond most companies giving our clients peace of mind that they've come to a good company for transparency in costs where we also try to get our clients the best contractors over.
We keep decent engineers on our system and get rid of contractors that don't act as professional raising the bar of expectation. Client's that use our company seem to prefer this due to being let down so many times by business's not managed by companies like ourselves.
Had a problem with a shower
Had a problem with a shower that I couldn't fix and had water running non stop. Contacted EPHG on bank holiday Monday, prompt reply to the phone call, took details and they understood the problem. Plumber arrived in just over 60 mins, very polite, came in and sorted the problem very quickly. Also went on and finished installing the rest of the shower. Great service, full up front details of the costs and didn't vary from what they offered. Would recommend anytime.
2 maja 2022
Opinia niezależna
Odpowiedź od EPHG Limited
Really happy that the engineer was able to get to you within a reasonable amount of time to stop your water from running with a bonus of being able to finish off installing. Thank you for your time in writing the review.
Very efficient service
Very efficient service . Didn’t have to wait long for our allocated plumber to arrive due to a leaking pipe under sink, Plumber was a real gentleman and would not hesitate to use this company again in an emergency. Thank you.
25 kwietnia 2022
Opinia niezależna
Odpowiedź od EPHG Limited
Happy to have provided you with a plumber, thank you for using our service and writing a nice review.
Excellent emergency service
Late on a Sunday we lost all power to our house. We called EPHG and they first helped ensure there was an issue (not a provider issue) and then sent an engineer within an hour. The Engineer who turned up was extremely professional, polite and quick to work. The issue was fixed within the hour. I would highly recommend.
24 kwietnia 2022
Opinia niezależna
Odpowiedź od EPHG Limited
Happy to assist you late on Sunday and glad you had the problem resolved. Thanks for your time in writing this wonderful 5 star review.
Bank Holiday weekend
Bank Holiday weekend, no heating or hot water. One phone call, came out and fixed it in no time - marvellous.
You certainly wouldn’t get that from a certain gas company I won’t mention
16 kwietnia 2022
Opinia niezależna
Odpowiedź od EPHG Limited
Happy you're one in our estimated 70% of clients who got their boiler fixed on the first visit. We always aim to give the best service possible and thank you for the review you have written about our company and the assigned engineer.
Excellent & Speedy Service
Water leakage from my kitchen ceiling was identified & fixed in no time! Very quick service & kept me up to date throughout the process. Fantastic communication from both helpdesk & Plumber.
7 kwietnia 2022
Opinia niezależna
Odpowiedź od EPHG Limited
Happy that we was able to assist you in your time of need and hope that the water leak coming through your kitchen ceiling hasn't caused too much damage. Thanks for your time in writing this wonderful review.
gas leak
after a gas leak was discovered and a phone call was made-engineer attended and sorted the isseu quickly and efficiently. Very happy and would recommend
16 marca 2022
Opinia niezależna
Odpowiedź od EPHG Limited
Sorry for the long delay in replying and for some reason, I don't think I saw any notifications on this review and another and wonder it was a glitch, however, the main thing is you had a good service and I thank you for your time in writing this review.
Our gas fire broke last night
Our gas fire broke last night. Contacted Emergency Electricians this morning and it now mended. Great service, friendly staff worth the little extra cost to be warm and safe.
14 marca 2022
Opinia niezależna
Odpowiedź od EPHG Limited
Sorry for the long delay in replying and for some reason like another review after this, I don't think I saw any notifications on this review and wonder it was a glitch, however, the main thing is you had a good service and I thank you for your time in writing this review.
Amazing response Amazing response time and sorted out the problem.
Arrived home from holiday 4 hours ago to find water gushing out of the underfloor heating manifold.
Rang EPHG who got a very nice competent heating engineer to our house within 30 minutes.
He sorted out the leak in about one hour and was thorough checking the whole heating system. Excellent service. Based on this experience I would recommend them highly.
8 marca 2022
Opinia niezależna
Odpowiedź od EPHG Limited
When I read underfloor heating manifold, I always feel a bit hesitant, however, I'm really glad the engineer was able to work with this and helped you out. Sorry you had to come home from a holiday to this. All the best and thanks for the 5 star review.
Pipes rerouted at short notice
These guys saved us in a tight time crunch to keep out stove installation on track when pipes were found during the flue fitting. Plumber sent out was super friendly and knowledgeable and did a fantastic job. Worth the extra for the speed of service.
1 marca 2022
Opinia niezależna
Odpowiedź od EPHG Limited
Really happy you got what you wanted as I think the engineer sounds like he's gone above and beyond the normal routine. We always like engineers to be friendly and try there best. Thanks for the nice review and all the best.
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