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2,1
17 recenzji
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3 weeks now and still not received tracking details apparently despatched but no tracking details. If in UK id avoid thes plenty other places with quicker delivery time and cheaper prices especially if needed for a new born baby. Be 1 year old by time order arrives if it ever does arrive! Also asked if a wanted 50% money back if i leave 5 star review when not even received joke of a company
Terrible!! I didn’t think to read/check for reviews when ordering a newborn cushion… wish I had - as I agree with all of them.
Unfortunately, the same dreadful experience for me. Firstly, the company is NOT based in the UK as stated on the website.
My parcel was a) late, b) delivered to wrong address and when I requested a refund, this company ignored me, c) when a neighbour finally brought round the product, I opened it to find what can only be described as a piece of junk.
I wouldn’t even let a cat sleep on it. There are threads and holes in 80% of the stitching, it is completely flat, rather than being an inclined cushion, it’s a totally different colour and to top it all off, stinks of chemicals.
I was actually really shocked at just how bad this product is.
Needless to say I’ve requested a refund and heard nothing - as with other people’s experience.
I doubt I will hear anything further so I will be reporting this company to Trading Standards.
It’s a complete sham. Pictures are AI. Just a front for ordering something from China. You would be better off ordering something from Temu! Do not use this company and AVOID!!
DO NOT USE THIS COMPANY.
If I could give 0 stars I would - Avoid at all costs! Please do go through what I went through!
Envires Baby presents itself as a UK-based business, but fails to clearly disclose that items are shipped from overseas or that returns may involve international handling. This lack of transparency is misleading.
The item I received was not as described, and the process to resolve it was extremely difficult and stressful. I was refused a full refund unless I returned the item overseas, and when I requested return details, I received no response.
I ultimately had to raise a dispute through my bank to recover my money. While this was successful, the company stopped responding entirely, and the level of customer service was unacceptable.
Based on my experience, I would strongly advise others not to purchase from this company.
!!!!!!NEVER USE!!!!!!!
Disgusting company. Ordered a Paw Patrol tower which took weeks to arrive and when it did it was clearly fake! After many emails back and forth they agreed to refund me which they are saying they have done but the money hasn't landed in my account. I am still fighting with them now about it
My issue has been ongoing since Christmas and CS always tell me they sold me the product advertised- they didn’t. I sent them videos and photos proving it is different and awful quality and told them if they don’t refund I’ll contact Trading Standars and now radio silence. Stop asking me to contact your CS on here as every time I do you do nothing!!!!!!
I have not received my order emailed twice with no reply from the company. Today I received an email saying hope your enjoying your order and please leave a review.
My review is ive not received my order and had no reply from the company
THIS COMPANY IS A SCAM. DO NOT BUY FROM HERE. False advertising and do not honour consumer law. Product arrived broken and refused to refund. As others have said here, trading standards now exposed. Other customers not received products/refunds/ replies back. PLEASE DO NOT USE.
Don’t go anywhere near this website. It’s not genuine. I ordered a paw patrol tower for my son for Christmas. It’s took over 3 weeks to arrive and when it did it was a counterfeit product in Chinese - not paw patrol. Really cheap and nasty. I requested a return and the company told me it had been over 30 days since delivery and so couldn’t return. I corrected them and sent them proof from Royal Mail of when it was delivered. They responded saying actually it needs to be 30 days since order (it took 25 days to be delivered). Their website clearly says 30 days from delivery. They’ve now gone silent. In addition, the website says they are based in Manchester but the production was delivered from China and the email server is in Russia. Total scam website selling fake products
Odpowiedź od Envires
Hi Alexandra,
We’re sorry you feel this way and appreciate you sharing your experience.
Your feedback has been noted and will be used to improve our service.
Do not use this company they are scammers. Ordered a 3D pen for my niece for Christmas, it doesn’t work and the company are not providing a refund. It’s clear the item is junk as the instructions are written in very poor English. I’m reporting them to trading standards, don’t make the same mistake I did
Odpowiedź od Envires
Thank you for your feedback.
We take all concerns seriously and will review this internally.
Zero stars from me! We ordered a product and what arrived was completely different. All I can describe it as was a ‘fake product’ which was also shipped from China not dispatched from the UK like their website suggests. Very disappointing service. Trying hard to return the item for a refund but they are not making it easy. This website is a fraud webshop. Needs reporting to trading standards. Avoid at all costs!!!!!!
Odpowiedź od Envires
Thank you for your feedback.
We take all concerns seriously and will review this internally.
ZERO STARS. Do not use this website. I received communication with spelling mistakes in the company name (envireees customer service) and a dubious gmail account. My name was written in Russian and despite promises of tracking number for delivery in a messge from an Artem Milja (not a genuine customer service site), nothing has been provided. I have beard nothing since reporting to credit card company.
Odpowiedź od Envires
Sorry to hear about your experience. Please contact our support team with your order number so we can resolve this as quickly as possible.
***AVOID AT ALL COSTS***
Wish I could give zero stars. We bought the Paw Patrol tower for our three year old’s Christmas and despite it clearly being advertised with the official Paw Patrol pictures, the product we received was fake and called “Dog Breakdown Service”. DO NOT TRUST this site !
Odpowiedź od Envires
We’re sorry to hear about your experience and understand your concerns. We apologise for any confusion caused by our communication and for the delay in providing tracking details. This is not the level of service we aim to deliver. Please contact our official support team with your order number so we can review your case and work toward a resolution.
Ordered a breastfeeding pillow. After a week I received an email saying I was being refunded. No explanation. I have since received daily emails referring to the cancellation and refund. I can't get them to stop.
Odpowiedź od Envires
We’re sorry for the confusion caused by the cancellation and follow-up emails. The order was refunded automatically, but we understand that the lack of explanation and repeated messages is frustrating. Please reach out to our support team so we can clarify the reason for the cancellation and stop further emails immediately.
Top-notch customer service. I asked a question about the pillow size and received a very helpful response within hours. The item also arrived beautifully packaged. I will definitely buy from this shop again.
Odpowiedź od Envires
Thank you very much for your kind feedback! We’re delighted to hear you were happy with our service and packaging. We truly appreciate your support and look forward to welcoming you back again.
Received my order today and couldn’t be happier. The toy was exactly as described, and the baby cushion is absolutely adorable and comfortable. Great value for money and a smooth checkout process. Five stars!
Odpowiedź od Envires
Thank you for your lovely feedback! We’re so happy you’re pleased with your order
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