Ordered the sample kit from Envelopes.com & JAM paper. Ended up using that sample kit to help a friend find her perfect wedding paper. She got a metallic paper for her save the dates. She also foun... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
easy to select the products and replace my previous order. I’ve been a customer for decades and love the selection, high quality and value!
THEY HAVE AMAZING PRODUCTS!!!! ALL OF THEIR ENVELOPES COME IN A WIDE VARIETY AND THEY HAVE A HUGE SELECTION. IM A DIYER CRAFTER AND THEY EVEN HAVE SOME OF THE BEST CARDSTOCK AROUND, LIKE FOR CRAFTING... Zobacz więcej
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Our office loves the 10 x 13 Gray Kraft Booklet Envelopes they are perfect. It makes it really easy to fit our clients tax returns and client docs into. It took our office a long time to find an env... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
My name is Adam, and I’m the new CEO here at Envelopes.com. I wanted to take a moment to share why I’m posting this note on Trustpilot. I know you have countless options when it comes to where you shop, and the fact that you’ve chosen to trust us really means a lot. We don’t take that lightly. Behind every order is someone’s brand, business, or project — something personal and important — and we want to be a partner in helping it look its best. Customer satisfaction isn’t a campaign for us; it’s the point of what we do. My job is to make sure that trust is earned every single time. If you’ve had a great experience with us, I’d be grateful if you shared it here. And if there’s ever something we can do better, please let us know. You can always reach out to us directly, and we’ll do our best to make it right. We read every review and use it to do our best for you. Thank you for giving us the opportunity to be part of what you’re creating. I hope we get to do it again soon. — Adam Adelman CEO, Envelopes.com UPDATED October 1, 2025
Dane kontaktowe
New Horizons Boulevard 5300, 11701, Amityville, Stany Zjednoczone
- review@jamplus.com
- envelopes.com
4,4
Doskonała
198 recenzji
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Helpful customer service staff
Helpful customer service team! i was nervous about my custom printed envelopes coming out like I wanted, and they helped make it an easy and seemless experience. My envelopes turned out great and I will be ordering again soon.
27 września 2025
Odpowiedź od Envelopes.com
Hello Andrea! We’re so happy to hear that our team could help make your custom printing experience seamless! It’s wonderful to know your envelopes turned out perfectly and Thank you for trusting us with your order. Thank you for choosing Envelopes.com!
– The Envelopes.com Team
Odpowiedź od Envelopes.com
Hello Tyrene, Thank you for your thoughtful review! It truly makes our day to hear that you had a great experience with us!
– The Envelopes.com Team
I recently ordered from Envelopes.com
I recently ordered from Envelopes.com, and I’m extremely happy with my experience! The website was easy to navigate, the selection of sizes and colors was impressive, and the customization options were exactly what I needed. My order arrived quickly and was packaged perfectly. The quality of the envelopes exceeded my expectations — durable, professional, and consistent in color. I’ll definitely be ordering again for future projects!
14 października 2025
Odpowiedź od Envelopes.com
Hello Alex! Thank you for the amazing review! We’re so glad to hear your order arrived quickly and that you loved the quality and customization. It’s always our goal to make every experience smooth and enjoyable. We truly appreciate your support and can’t wait to work with you again!
– The Envelopes.com Team
Great customer service
Great service! I would highly recommend envelope.com for all stationary needs! They are prompt, professional, and provide amazing service.
2 lipca 2025
Odpowiedź od Envelopes.com
Hello Esha! We really appreciate your kind words and recommendation! It’s great to hear you were pleased with our prompt and professional service. Thank you for choosing Envelopes.com we look forward to helping with your next project!
– The Envelopes.com Team
They helped me make great labels for my…
They helped me make great labels for my dried starter jars. The finished product looked perfect and so professional. Great products here.
19 września 2025
Odpowiedź od Envelopes.com
We’re thrilled to hear your labels turned out perfectly! It’s always rewarding to know our products help bring creative projects like yours to life. Thank you for choosing Envelopes.com and for sharing such kind feedback!
– The Envelopes.com Team
Good Experience
The printing came out nice and clear, just how I expected. Paper quality was good! Fast Shipping
1 października 2025
Opinia niezależna
Odpowiedź od Envelopes.com
Hello William! We’re so happy to hear your order turned out just the way you expected! Thank you for taking the time to provide us with such wonderful feedback!
– The Envelopes.com Team
Envelope Reprint
Last January 5, 2024, I ordered 250 6x9-1/2 A10 envelopes, peel and seal. The price was $96.75. When I tried to reorder the same amount again this week, the price was double! They advised that I needed to get a new quote (would take two days). It's now been three days, no quote, and when I called I was disconnected by the first woman. I tried to call back and a man returned my call. He said that the price was accurate, because of new ink that is more expensive. Absolutely horrific experience. He said "there had been a lot of changes in the company." I guess! He said he would escalate the issue to a supervisor and would get a call back within a couple of days.
6 stycznia 2025
Opinia niezależna
Odpowiedź od Envelopes.com
Hi Sally!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Never again
I've been a longstanding customer of envelopes.com but after my experience this past October, I will never order from them again.
First of all, they completely disregarded the variable addresses I paid $422+ for and instead printed THE SAME recipient's address on EVERY envelope in my order. So I received 450 envelopes all going to the same recipient, rendering 99% of the envelopes useless. I confirmed that the address file I uploaded had unique addresses.
Secondly, on the extra envelopes I ordered (without variable address), they opted to print the return address from the back flap also on the front. My client had planned to use these envelopes if there were any issues or last minute additions to his recipient list. Instead we had about 100 envelopes being sent to and returned to the same address, also rendering these envelopes useless.
Third of all, it took 19 DAYS for 1 of my orders to print and ship, nearly causing my client to miss our target ship-out date. And I'm convinced it only went into production when it did because I was constantly following up with envelopes.com. There was no option to select printing/production time in during the ordering process.
Lastly, their customer service team was not apologetic at all and has only offered a 15% discount on my next order (which there won't be one at this rate) as a solution. No refund, no acknowledgment of their screw ups, nothing.
Horrendous.
10 października 2024
Opinia niezależna
Odpowiedź od Envelopes.com
Hi Jill!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Do not use Envelope.com!
Do not use Envelope.com!
I had a terrible experience with a recent order I placed with Envelope.com. My custom order was messed up, shipping was delayed, and the customer service was awful.
Here's a breakdown of the issues I encountered:
Messed Up Custom Order: They didn't get my custom order correct.
Delayed Shipping: The order took much longer to arrive than I was expecting.
Poor Customer Service: When I contacted customer service about the problems, they were unhelpful and basically told me to read the fine print.
Unclear Disclosure: Nowhere upfront did they disclose that printing could take up to 11 days.
Broken Checkout Cart: The checkout cart didn't work properly, forcing me to create three separate orders and pay extra fees.
Overall, this was a frustrating and expensive experience. I would strongly advise anyone considering Envelope.com to look elsewhere. There are many other companies that offer custom envelopes and printing services, and I'm sure you'll find one that provides better quality, faster shipping, and more helpful customer service.
27 grudnia 2024
Opinia niezależna
Odpowiedź od Envelopes.com
Hi Alex!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Scam website
Scam website. Charged my card, but they say they have "no record of the order." Avoid at all costs.
17 grudnia 2024
Opinia niezależna
Odpowiedź od Envelopes.com
Hi Rebecca!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
I went to order 100 9x12 "Custom"…
I went to order 100 9x12 "Custom" envelopes It says it will be $26.99 When I added my custom artwork price changes to $76.17 I can tell by the other reviews...Stay away from Envelopes.com
11 listopada 2024
Opinia niezależna
Odpowiedź od Envelopes.com
Hi MB!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
They shipped me the wrong product…
They shipped me the wrong product (gummed vs peel and seal) and WOULDN'T fix it. Never again.
30 października 2024
Opinia niezależna
Odpowiedź od Envelopes.com
Hi Jordan!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
sounds like the same as everyone else…
sounds like the same as everyone else that had bad reviews. over promise, under deliver. horrible customer service. "I'm gonna put you on hold for 2 min" turns into 30 minutes. SOOOOOOO MAD. NEVER AGAIN
21 października 2024
Opinia niezależna
Odpowiedź od Envelopes.com
Hi Tim!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
I'm not sure why they can't get their…
I'm not sure why they can't get their act in gear over the last year or so. I've ordered over 50,000 of the identical product from them over 5 years and in the last year every order was a pain, late and just screwed up. I had to send in the artwork again even though none of it has changed. The chat line is a nightmare and just tells you to wait for an email. Identical orders placed an hour apart are delivered weeks apart. Something must have happened and the website can't even do a re-order without entering all new data and getting a new quote for the last year.
16 października 2024
Opinia niezależna
Odpowiedź od Envelopes.com
Hi Brian!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Avoid them if you can
Avoid them if you can. I've had to deal with envelopes.com for many projects over the past 5 years, not one custom job—and few of my simpler orders—have ever been correct or were accompanied by the bare-minimum of good customer service. If you do not call them repeatedly they may never ship your product or even tell you it's out of stock. Envelopes.com is as close to a scam as a legitimate business can be.
30 września 2024
Opinia niezależna
Odpowiedź od Envelopes.com
Hi Joe!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
I would give them 0 stars if I could
I would give them 0 stars if I could. Ordered and paid for expedited shipping. Three weeks later and still no envelopes. Envelopes.com is a scam. When you call customer service they tell you you will hear back from a manager and you never do. I called them three straight days and same answer each time.
26 września 2024
Opinia niezależna
Odpowiedź od Envelopes.com
Hi Scott!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Used to be great, now terrible.
I've used this company for 15 years and prior to this they had always been reliable. It appears that they have changed their website, which doesn't work properly now, and apparently all of the people who had made them worth using. In trying to reorder, I received a price of zero and customer service indicated they would fix it in the cart, but they never did even after multiple phone calls. I've found another printer.
19 września 2024
Opinia niezależna
Odpowiedź od Envelopes.com
Hi C. Enlow!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Extremely poor customer service
Extremely poor customer service. A lot of mis information. Customer Service is probably off shore and knows absolutely nothing about the product. Order time out the door is way too long. Will never use them or their sister company Jam Paper again!!
18 września 2024
Opinia niezależna
Odpowiedź od Envelopes.com
Hi Jordan!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Avoid, avoid, avoid
This company messed up my order at each stage. First, they made the wrong proof. After approving the correct proof, they printed the wrong proof. They refused to accept a return. Finally, after days of back and forth and contesting the charge, they sent me the wrong return labels. Look elsewhere!
17 września 2024
Opinia niezależna
Odpowiedź od Envelopes.com
Hi Steven!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Some of the worst customer service I…
Some of the worst customer service I have ever experienced. I have a decades + experience working as a Graphic designer with 100's of other suppliers. I Understand setting up documents for print and followed the Templates Provided by Jam Paper. However when the printed envelopes arrived the logo was positioned about 1" too low. I confirmed the logo was printed in the wrong place with a customer service rep over the phone. She pulled up my design file and compared it to the photos I sent here of the printed envelopes I received. She confirmed they were mis printed and that the service request would go into review for a re print. Apparently someone else thinks they have been printed correctly and I was never refunded or provided a reprint. It is terribly frustrating to have a problem confirmed with a customer service rep but never be provided a solution. I would recommend to never use this company for a custom print job.
5 sierpnia 2024
Opinia niezależna
Odpowiedź od Envelopes.com
Hi Joseph!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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