I have had issues with the login procedure and also I needed to set up the Verification for Stripe. I called the support centre today and got to speak with Rishika Bhalla, a Customer Support Executiv... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Had an issue with a name on my profile, Danielle sorted it out for me asap and was very friendly - I like to panic for no apparent reason but Danielle put me at ease. Excellent customer service.
Enthuse likes to push technological boundaries. This is good for security, but can be challenging for clients who are not tech savvy. However, they have a great customer support team. Rishika was very... Zobacz więcej
I made a donation earlier today to support a great friend of mine who is raising funds for SSAFA along with his wonderful wife. Unfortunately in my haste I missed adding Gift Aid so I contacted... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Donations, fundraising and events – all under your cause’s own brand. We transform your digital fundraising and bring you closer to your supporters.
Dane kontaktowe
2 Whitechapel Road, E1 1EW, London, Zjednoczone Królestwo
- 020 3872 2090
- support@enthuse.com
- enthuse.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
After a wrong name going on my donation…
After a wrong name going on my donation page, you fixed straight away when emailed. Thank you for your help
Had an issue with Enthuse re a donation…
Had an issue with Enthuse re a donation however this was sorted out quickly by Danielle Thomas which was much appreciated.
Thanks Rishika
Despite a challenging, complicated and long query, Rishika Bhalla, your Customer Support Executive, was patient and always on hand with another solution.
Great and prompt service
As always, great and prompt service from Enthuse
Immediate real person response after…
Immediate real person response after the bot redirected.
Danielle Taylor did an excellent job…
Danielle Taylor did an excellent job helping me in a speedy manner
I contacted Enthuse with a request and…
I contacted Enthuse with a request and within a few minutes, Danielle Taylor got back to me, having already done what I'd asked. You can't get any better than that! That's what I call customer service - swift, polite and professional.
Rishika provided excellent support in resolving my access to Enthuse enquiry.
Rishika provided excellent support - the reply to my query was very quick, and incredibly comprehensive. Rishika followed up a few days later to check that I was able to address my query, which was a very special extra touch. Overall, Rishika is terrific and I am very pleased with the support. Thank you!
Rachel Spanswick was very quick and…
Rachel Spanswick was very quick and efficient in helping to solve my issue, especially as I realise it is over the Christmas period.
Excellent service.
Thank you.
Outstanding customer service
Easy service to use to donate money to your favourite charities. You also get confirmation direct from the charity once processed, so you know the money is getting to the right place. Customer service was also excellent. I had chosen a monthly donation by mistake, instead of a one off payment. I contacted customer service via email about the issue. They were so polite and helpful. Their response was quick and they sorted my issue within a few hours! Exceptional service, Thank you Enthuse 10/10
Quick response and helpful support.
Quick response and helpful support.
Emma Smith responded quickly to my support request when I was having troubles logging in. Her instructions were easy to follow and helped solve my issue.
ENTHUSE prompt response
Prompt and efficient response to a mistake of my own making.
The automated system understood exactly what I was asking,forwarded the information,and the issue was dealt by Danielle Taylor,without any fuss or delay.Brilliant customer service.
Really great service
Really great service in ensuring my donations were all linked up to my fundraising page. When I had some tricky corporate contributions sent directly to the charity, Danielle Taylor quickly and efficiently sorted this out for me. Really great job and friendly along the way.
Emma Smith was incredibly helpful…
Emma Smith was incredibly helpful throughout my experience with Enthuse. She responded quickly, kept me informed at every step, and resolved my issue efficiently. Her professionalism and friendly approach made the whole process smooth and stress-free. It’s great to receive such timely and effective support — thank you, Emma!
I had an issue with my donation page
I had an issue with my donation page, a mistake I had made when setting it up but Danielle Taylor was great in helping me find a solution even when I kept changing my mind on how I wanted to resolve it, she was quick to respond and very helpful!
Required Refund
Made a donation and mistakenly had done it as a recurring payment. Sent email regarding issue and was assisted by Danielle Taylor who was extremely helpful and issued a refund.
Danielle Taylor was v helpful
Rishika was so helpful
Rishika was so helpful - understood what my issue was and worked so hard to get me up and running again.
I had a query regarding the Great North…
I had a query regarding the Great North Run 2026. I contacted Enthuse about this and the response was excellent!
I got a response the following day from Danielle Taylor and she was able to sort out my issue. Thank you!
Great support
Great org and got prompt response and amazing support from Danielle Taylor with regards to my donation.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.








