I have had issues with the login procedure and also I needed to set up the Verification for Stripe. I called the support centre today and got to speak with Rishika Bhalla, a Customer Support Executiv... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Had an issue with a name on my profile, Danielle sorted it out for me asap and was very friendly - I like to panic for no apparent reason but Danielle put me at ease. Excellent customer service.
Enthuse likes to push technological boundaries. This is good for security, but can be challenging for clients who are not tech savvy. However, they have a great customer support team. Rishika was very... Zobacz więcej
I made a donation earlier today to support a great friend of mine who is raising funds for SSAFA along with his wonderful wife. Unfortunately in my haste I missed adding Gift Aid so I contacted... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Donations, fundraising and events – all under your cause’s own brand. We transform your digital fundraising and bring you closer to your supporters.
Dane kontaktowe
2 Whitechapel Road, E1 1EW, London, Zjednoczone Królestwo
- 020 3872 2090
- support@enthuse.com
- enthuse.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent platform
The customer care provided is excellent Jared has been amazing so far, and any inquiries are addressed promptly. Enthuse enhances our fundraising platform, making it more unique and consistent with our core branding, resulting in a streamlined product. The platform is user-friendly and easy to navigate. Additionally, they offer flexible packages, which is incredibly helpful for us as a small charity.
Enthuse - streamline your supporter journey
My experience in using Enthuse is so positive, their system is well laid out and super user friendly. I absolutely love that we can pre load supporter journeys ahead of events and set dates and times for emails to be sent. The team at Enthuse are super helpful and always there with additional support and ideas on how to maximise the impact of events and campaigns. I cannot recommend them enough!
Jared is someone who makes you feel…
Jared is someone who makes you feel like you're his only client, even though you know there are hundreds of organisations that Enthuse works with.
When you communicate with Jared, he takes the time to understand you as a person and your organisation as a client. He keeps on top of your charity activities, events, and what's happening in the sector, and knows how he can best utilise his skills and the expertise of Enthuse to support your role, and the endeavours of your charity.
10/10 customer service
I reached out to Enthuse after trying and failing for ages to add an offline donation to my fundraising page. I sent an email and heard back really quickly from Danielle Taylor. Danielle was so polite and helpful, and she was able to resolved my issue really quickly. Thank you Danielle for the fantastic customer service.
Great service
Danielle responded to my email quickly and dealt with my query in double quick time.
I needed to change my email address and thought it was going to be a pain but actually it wasn’t.
Thank you for such great service.
Definitely recommend
The staff who deal with queries are always very efficient and communicate well. Claire Jones was the person who dealt with my last query and she did exactly as asked, and did it quickly.
Support That Truly Cares
I had a fantastic experience with Enthuse — their support team responded quickly and with such kindness. I’d made a small error in a donation message, and Emma Smith sorted it out straight away, with genuine care and attention to detail. It meant a lot to have something so personal corrected with empathy. Thank you again, Emma you really went above and beyond!
Helped with a registration issue
I has an issue when I registered to take part in a fundraising event, and the support team not only resolved my issue, but very promptly.
Their help was really appreciated. I highly recommend!
Rishika was a huge help
Rishika was a huge help, using her experience to find quick solutions to all our questions! Thank you
Enthuse has been a great source of advice and inspiration!
Enthuse have been incredibly supportive, informative and patient with our team as we work to introduce digital fundraising for the first time. Jared, in particular, has been a great source of advice and inspiration and we look forward to seeing our new activity launch soon!
Super helpful and went above and beyond…
Super helpful and went above and beyond to resolve an issue i've been having
Excellent help from Enthuse support
Quick and courteous response
Quick response and gave me the information I was looking for
Very efficient and helpful
We wanted to donated, clicked on the wrong link and donated to the wrong page. We called customer service and I have to say that it was the best experience ever. I called first thing and it just made my day. They were so helpful and polite; solved my issue in a matter of minutes! All the best to the Enthuse Team. You are awesome!
Woodlands Hospice
All of the team at Enthuse are always so helpful and we are so grateful here at Woodlands Hospice.
Good experience with the Support team
I had a really good experience with the support team. They responded quickly and effectively.
Jared is very helpful and responds to…
Jared is very helpful and responds to all our questions almost immediately.
I'm a participant in a charity event…
I'm a participant in a charity event later this year, whose fundraising is hosted by Enthuse - so far, the experience has been totally positive. Registration was straightforward, and there is a secure but user-friendly system for editing and publishing personal and team news on our page. Enthuse also has a super-helpful customer support team, who have very quickly responded to and solved the two queries we have raised with them. This has enabled us to focus on our team's training, and on disseminating our news with easy links to the donation point. A first-rate service!
Great service as always
The Enthuse team are always incredibly helpful and very quick at answering/responding to any queries. This is always appreciated as a lot of our work is time-sensitive. Emma Smith and Rishika Bhalla have both been particularly helpful and extremely professional recently, and I really value their support.
Great and responsive customer care!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.








