Enterprise Rent a Car Recenzje 

My van hire experience was exceptionally good. The team at St Austell were professional, helpful and efficient. The van was clean and in good mechanical condition. I will use them again.

Judging by the randomness of the reviews Enterprise is a mixed bag but personally the Stoke branch(s) could not have done better.
I initially went to the Leek Road branch which was not where I was booked in but no problem they contacted London Road who came and picked me up.
Katie at London Road could not been better and is a real credit to the company, based on her service Ill definitely use Enterprise again.

I've been renting cars from enterprise for many years yes there has been a few problems but they were sorted out that's life I just returned a car after hiring for to months without any issues customers service was great and a very pleasant experience from Walter at the Heald Green Wilmslow Manchester UK thanks guys 😃

If incompetence and disappointment had a baby it would be called Enterprise rent a car.

Really disappointing experience with Alamo/Enterprise at Marseille Airport.

We picked up our rental car and, shortly after leaving the airport, discovered that the brakes were in a seriously poor condition. The brake pads were heavily worn and the brake disc was badly scored. It was clearly not a vehicle I was comfortable continuing to drive with my family in it, and the car eventually had to be recovered.

We were then left without a usable car for around two days while a replacement was arranged, which caused a fair amount of disruption to our holiday. We also had around €200 of additional travel costs as a result.

Unfortunately, the problems didn’t really end there. There were further issues with the replacement arrangements and I was subsequently charged additional amounts that I am now having to dispute with Amex.

What has been most frustrating, though, is the complete lack of urgency in dealing with the complaint. I was told that the branch and area managers would respond within five working days. Nothing happened. I chased it up and gave them another five working days. Still nothing.

It’s now been weeks since I first raised the complaint and I still haven’t received a proper response.

Things go wrong with cars — that’s life. What I find much harder to accept is supplying a vehicle with such an obvious braking issue and then showing so little interest in dealing with the customer afterwards.

I’ve now had to take the matter further through external channels.

Not the experience I expected from Alamo/Enterprise, and certainly not one I’d want to repeat.

DO NOT RENT A CAR FROM THIS COMPANY!!! I obtained a car from this company on the 20th of July. It was through another person's insurance company as they had crashed into my car and were covering the cost etc while my car was being repaired. I was advised by an Enterprise staff to take a picture of damage that on the volvo car that I was taking for my records so I did. I had the car 48hrs and I returned it to the body shop as was arranged by Enterprise in perfect condition. Today, over two months later they send me a 42 page email stating that I had damaged their car, billing me for damages of €2500 and if I don't pay in 14 days then they will be taking it from my credit card. The damage they claimed I did on the 23rd of July (even though I had returned the car on the 22nd) is the same damage that I took a picture of in their garage on the 20th of July at 5pm. The staff in the Limerick office, Jack & a new manager who is in the job two weeks were of little to no assistance because I have to deal with their office in the UK & also because the new manager is only in his position a short time, it really was not his problem!!! Two phone calls later to the UK office, I was informed that they had emailed about same on the 23rd of July, which I was not, and that maybe the Limerick office may have made a mistake and that someone will be in touch with me soon. I have read other reviews and a quick AI search shows that this company is known for accusing people in the wrong and sending fraudulent, threatening emails. I have reported them to the third parties insurance company and to my bank and it is my intention to go futher with this. Please, do not deal with this company under any circumstances. If I could post attachments of the report & pictures with the dates etc I would then you would see how truly awful they are.

Pratique illégale de vente forcée.
Refus de ma carte de crédit pour payer la caution de 290€ alors que c'est la même carte qui a payé la location.
La personne de l'agence me propose d'ajouter l'assurance et que ma carte passera à ce moment (pardon?). Mon mari sort sa carte pour régler. Elle lui dit que ce n'est pas possible car ce n'est pas mon prénom mais le sien qui se teouve sur la carte. Elle nous informe que la seule solution est de l'ajouter comme 2e conducteur DONC de payer un supplément. Ils prennent leurs clients en otage.
Ma banque confirmera qu'il n'y a eu aucun refus de paiement ou incident d'enregistrer et que le loueur a simplement voulu faire payer davantage.
Mail fait demandant le remboursement de la somme injustement payée. Réponse à côté de la plaque et silence depuis.
Pratique scandaleuse!
Entre celle qui fait payer plus cher si vous payez par CB et l'autre qui vius oblige à prendre des options non souhaitées, on se demande s'il y a des agences honnêtes sur la destination.

Extremely disappointed and let down. Regular customer Ordered van on line money taken from my bank account and received a phone call telling me they had no vans to hire. Was offered a car at extra cost, staff not apologetic about the situation. Will escalate to customer complaints department at enterprise head office

I was forced to return a rental car early because the car was defective. The car engine stopped at stop lights, endangering me.
I was told by Enterprise that I would not be charged for unused time and would receive an adjustment given the unsuitability of the car.
Enterprise failed to provide me with documentation as promised.
I called Enterprise once and was told the matter would be elevated and addressed within a day or two. I called two days thereafter and was asked to repeat everything from the start all over again.
Enterprise has failed and refused to refund $700. Enterprise further has failed to settle with the credit company, making it impossible to dispute the charges to my account, and leaving me without recourse.

Mise en danger de la vie d’autrui
Agence Paris-Boulogne/Parc des Princes
Clients depuis quelques années, nous avons récemment eue une très mauvaise expérience dans cette agence.
Le personnel nous a donné une voiture endommagée (crevaison d’un pneu) sans nous prévenir (on aurait refusé) et en connaissance de cause puisque le dommage figurait sur l’état des lieux et le véhicule affichait un problème de pression des pneus.
L’entreprise n’a pas rempli son obligation de nous louer un véhicule en bonne condition et a mis en danger nos vies et celle de notre bébé.
Absolument inacceptable…
De plus véhicules souvent sales et rendus avec des quantités d’essence bizarres (jamais le plein), qui sont difficiles à calculer, donc on leur fait toujours de cadeaux.
Confronté, l’agent présent a peiné à me donner des explications cohérentes et s’est « excusé » sans me regarder dans les yeux. Très peu sincère et professionnel

I’ve rented a van from Enterprise on several occasions in the past without any problems. I left good reveiws when I enjoyed the service. However, today, when I tried to book again, I was informed that there is a “caution” registered under my name.

I do not recall any incident or issue that would explain this, and it’s causing serious inconvenience. I urgently need to hire a van, so I’m requesting immediate clarification on what this caution is, why it was placed, and what—if anything—I need to do to resolve it so I can complete my booking.

Enterprise/ Alamo really ripped us off. We originally picked up a hire car from Alamo in St Pancras (it already wasn’t what we’d booked - it was an automatic when we’d booked a manual, but apparently all the manuals were out), only to find that the air conditioner wasn’t working, only blowing hot air (an issue, as it was 33 degrees outside and we had a four-hour drive coming up). When we finally got through to customer support (after several tries) they said no problem- take it to the nearest Enterprise (Stroud in our case), and they can swap it for a similar car with working air conditioning. Enterprise and Alamo being sister companies. Fine - only when we got to Enterprise, they wouldn’t swap the car without charging us more (though the new car if anything was a downgrade). We tried for over an hour to get through again to customer support, but no good - they rang off every time. So there we are: charged once for a hire car, charged again to have one that worked properly. Didn’t get the kind of car we booked, the car we did get was faulty, charged extra for putting the fault right, and no way of getting through to customer support. Since then, despite multiple complaints, no one has contacted us. I really thought that Alamo/ Enterprise were better than this, but they’ve acted like absolute cowboys.

Beware of later hidden fees from this rental company. Rented a van for 10 days for our Florida trip so could carry mobility scooter. I am a handicapped veteran, and this company quoted me $521 for the rental period; however, few days prior to leaving I had to be rushed to hospital for brain bleed, and was in hospital for 5 weeks. My partner carried the van back on the 3rd day, and this company charged me nearly $300 plus a credit card hold fee through some company never heard of, and would not post on my account as Enterprise neither; and, me and bank had hard time figuring out what that charge was for until further review come back as hidden Enterprise fee. This company isn't what they appear on paper, and don't trust their promise to customer. It's like anyone could had an emergency and had to end rental unexpected, but according to Enterprise all they want is you to join their club, and pay them some more money. Doubtful rent from this carrier again because of their unprofessional acts, and sure they will say "we're sorry". Grow up Enterprise CEO you're an adult but act like a child, admit your mistakes your the CEO act like your an adult rather than a spoil girl.
Recently learned from research, if you're seeking a van for rental don't look at Enterprise. Go to those conversion van rental places as they have vans they rent, and much less hassle than dealing with hidden fees Enterprise, plus most will deliver to your location and allow 125 miles per day free. Check out Superior vans.

Très gentils et des véhicules sympa, mais le système de dépannage est aux fraises.
Vraiment n'y allez que si vous n'aurez aucun problème ou avez 12h à perdre

DO NOT USE THIS COMPANY FOR A ANYTHING!!!!!

Absolute scammers. Supplied a car wet which had a scratch. When the car was handed back they didn't say anything, no emails, no correspondence just wouldn't give my deposit back. When I questioned them, supplied photos, metadata, corresponding evidence. They said I had not enough. They would not supply the reports, their evidence, nothing.

DO NOT USE THIS COMPANY FOR A RENTAL!! AVOID AT ALL COST

Ce sont des voleurs, j'ai loué une voiture pour 4 jours de vacances avec mes deux enfants. Je récupère la voiture, au bout de 5 minutes d'autoroute un pneu éclate.
Je le change et je retourne à l'agence, je leur montre, on me prend d'office 210€ (le prix de ma location pour 4 jours) alors que l'éclatement est clairement dû à de l'usure, le pneu a éclaté sur tout le côté le long de la jante, il est découpé comme si cela avaiit été fait au ciseau.
Et évidemment pas de trace d'impact ou de crevaison ...
Deux semaines après ils essayent de me prélever à nouveau 340€ en plus des 210€ déjà réglé...
Ne louez jamais avec eux !

Nous avions réservé une voiture sur un trajet Brest/Angoulême 10 jours avant notre départ.
Nous devions donc prendre ce véhicule le dimanche 23 août à 10h (heure d'ouverture de l'agence)
Le samedi (donc la veille) à 17h05, l'agence m'a laissé un message disant qu'ils n'avaient pas le véhicule demandé, mais qu'ils pouvaient nous louer un utilitaire!!!
Ils me demandaient de les rappeler afin de leur communiquer notre choix, malheureusement l'agence fermait à 17h (message tél 17h05)....

I booked a car more than a week and confirmed the collection but to my surprise they just called up few hours before collection and informed car not available and left me with no option just before travel. It is very frustrating and annoying in the last minutes my family of 9 people including eldors and booked all travel arrangements for 10 days across various places in the uk. Enterprise could have arranged it from other locations where there are vechicles available. They left me without any options and i have to find myself in other nearby locations but as i booked it last minute i have paid £300 more than my original quote. I have raised complain but none looking after my problem. Highly unreliable rental car option and i felt local car rentals far better and support. Booking ref 1695197078. I should deserve the loss i been through from enterprise as it is enterprise didnt care my travel and left me no option in the last minute.

Very good service very professional would use again

Une étoile pour donner mon avis.
Le doute était de mise aux vues des autres avis, mais ce dernier fut avéré.
Suite à un souci de carte bancaire qui n’était pas prise d’après eux, je n’ai eu aucune aide, aucune écoute, le seul objectif des personnes présentes, nous faire partir le plus vite possible. Sans voiture déjà payée , sans solutions. À toutes les personnes qui liront cet avis, n’économisez pas quelques euros pour réserver un véhicule ici, d’autres prestataires ont été d’une plus grande écoute et des robots auraient eu plus de cœur.
À bon entendeur, entreprise rent a car, des arnaqueurs