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The whole process from getting the first quote, visiting the show room, the detailed survey and installation was really very good. The process and all people that we dealt were really good, responsive and responsible. Our balcony on the 4th floor with tight winding stairs and our old building bending in all possible direction was handled really well.
It became clear that the staff we dealt with are treated properly by the company and take pride in their work.
Very happy to recommend them.

They originally fitted my doors 13 years ago and the handle eventually broke. It's no longer a supported part but have supplied me a retrofit replacement which took two minutes to install myself. Very happy with the service after so long!

First Folding fitted sliding doors and a number of new windows for our renovation in Ealing. From the start, they were knowledgeable, helpful and friendly. Would thoroughly recommend them to anyone looking to source new windows and doors.

In the dreadful heat of the summer heatwave, we had a problem with one of our window panes. 1st Folding got the brunt of our panic and worry over the phone. They were fantastic, calming, ever so helpful and really professional. I'd recommend them to anyone for workmanship and for such expert service, quickly resolving the situation. Thank you!!

I’ve had 3 sets of bi-folds from 1st folding in the last 15 years across 2 houses. Quality of product is first class. But it’s the customer service that makes the difference. Polite, professional and responsive.

1st Folding had installed my beautiful doors 9 years ago. My doors were just in guaruntee. The care and attention from the service contact and the engineer who attended site was above and beyond what I expected. They have fixed our issue, they have kept me informed. They were courteous and flexible to our needs. An excellent experience. I would recommend this company to everyone!

Installed a few years ago and recently had some minor issues. Company dealt with it all under warranty with no issues and engineer Daniel was very professional.

Fabulous service, been a customer for several years and they always come back to me no matter the issue.

Danny who is part owner has always been so approachable and understanding.. and he the team he sends out are always on point, polite, helpful and thorough, especially Daniel, really great team work. Daniel couldn’t do enough for me on his last visit.. just always happy to help and go the extra mile! Would definitely recommend.

I’m so glad I bought my doors from 1st Folding.
We get regular compliments on the doors — they perfectly blend our kitchen with the garden.
There was a small issue with the doors a year post installation, which was sorted promptly. Dan couldn’t have been more helpful!

We recently had bi-fold doors fitted by 1st Folding and were really pleased with the quality of the installation and the doors.
This is the second time we have used the company in the last 3 years and, again, we found them to be really professional and helpful throughout the entire process from quotation to installation. The admin and installation teams were outstanding.
The quality of the doors is really good and their pricing is also competitive.
We would definitely recommend the company!

Excellent service from this firm.
Reported a fault with our door handle late Friday morning and by Saturday lunchtime it had been fixed by Daniel & Jenny.
Larger firms wouldn't be capable of achieving that, I know from experience!

Every contact with this company - 1st Folding doors - has been a pleasure. From purchase back in 2014 to date, now over 11 years ago - the most important after sales service is still fantastic. They are responsive, supportive and good communicators. Jenny, in head office is a pleasure to deal with. John, who was our engineer today was so good at getting the job done and ensuring that we were fully satisfied before he left.

Everything about the service was excellent: the design, quality, installation and timescale. In addition, each member of staff we dealt with - sales, fitting, admin and director level - were courteous and helpful. Heartily recommended!

Incredibly fast response to a service request. Jenny and Daniel were professional and knowledgeable and could not have been more helpful.
I wish all tradespeople could be like them.
If you need bifolds you can find nobody better.
Allan

Jenny, many thanks for organising the repair of our Origin Bi-fold doors by your wonderful husband Daniel! Customer service by both of you was absolutey amazing. Sadly, for most companies, it's a lost, underated art, reduced to the bare minimum and yet it's sooo important. 1st Folding Sliding Doors have got it right, the outcome of which will be multiple personal recomendations for neighbours and friends to use 1st FSDs for all future windows and doors purchases and installations. Surely a win/win for all!
As a separate note, we cannot fault the Origin EasiSlide 5 door Bi-fold you supplied us. They have been brilliant. High quality and really well insulated. It was only a bottom hinge that had warped, causing the doors to slightly misalign. A simple swap out and replace and we are good to go again for hopefully another 10 years!

We had our doors supplied and fitted by 1st Folding just under 4 years ago and have been very happy with them.

Very recently there have been some minor issues with the seals and hinges, 1st Folding sent out a lovely engineer, John, who fixed these today under their generous warranty.

It is so nice to be treated well by a company like this. I couldn't recommend them highly enough.

Very helpful and knowledgeable company due to its helpful, knowledgeable and considerate employees! I wouldn’t hesitate to recommend 1st folding sliding doors

Fabulous service from First Fold Siding Doors - again. Dan replaced a hinge and seal on my bifold doors today. He’d been given the wrong colour hinge and went back to get the right colour hinge so they all match. Really appreciated his attention to detail and the time spent in making sure everything was right. Plus the cleaning tips!

Jenny, at 1st Folding, was very helpful with a problem I had with a hinge on my folding doors. Even though the doors were not of the current design, Jenny located a pin, which I installed, that rectified the problem. Many thanks.

Had the doors 8 years and been good - had an issue with a handle and Jenny sorted it within a few days, a really good experience.