Very happy with their team's knowledge & service. There were some supply chain issues with a few of the sensors I needed quickly. EnergyControl called me to talk through alternative options. They were... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Website is easy to use, history tracking is great. I wish the company would offer shipping via USPS because UPS is way too expensive when shipping to Alaska. The company has lost several sales from m... Zobacz więcej
Reakcja na opinię
Regarding EnergyControl: Excellent customer service. UPS mis-delivered my package and EC stepped in to investigate what happened. Issue was ultimately resolved. Much appreciation for them involvin... Zobacz więcej
I’m adding this update to my original review below; I’ve received the relays and though I haven’t tested them they appear to be damn fine. Thank you for the good customer service. Original This... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Energy Control Technologies is a value added partner for the entire HVAC/BAS Industry. EnergyControl.com sells a variety of product solutions for controlling heating, ventilation and air conditioning systems. In addition to the HVAC market, we are a leading supplier of building automation, energy and environmental sensors and control peripherals for energy management applications. We provide products and services to the smallest of maintenance departments all the way to some of the largest facilities and multi-site management groups in the world. Our team focuses on what is best for the customer first, nothing else matters. We work to provide the fastest lead times at competitive prices all the while providing world class service and product information to all parties involved. WE CARE ABOUT AND VALUE OUR CUSTOMERS EnergyControl.com's trusted valve take-off service team is experienced and will work with design engineers, control contractors and mechanical contractors to determine what products best fit their application. Energy Control offers reliable industry leading products from over 50+ manufacturers. When you shop at EnergyControl.com, you are gaining a partner. We strive to work hard for every single customer and treat them like family so they keep coming back.
EnergyControl.com
Napisane przez firmę
- Happy to be supplying the automation community.
- An e-commerce company in the HVAC/R and Building Automation industry who strives to provide excellent customer service and product support from industry leading manufacturers.
Dane kontaktowe
10220 W SR 84, suite 9, 33324, Davie, Stany Zjednoczone
- (954) 739-8400
- sales@energycontrol.com
- energycontrol.com
Poor response
I ordered a photocell based on the part number that I had, I found the excact item with a photo that I needed under the part number that I had. When it arrived, the circuit board shown in the picture was not included in the package. I called customer service and got a recording that said to leave a number and someone would contact me within the next 24 to 48 hours (maybe just 24 hours). In any case its been a week and I have not heard from anyone. I held off on my review pending what happened with that discussion, but no discussion therefore this review.
26 stycznia 2023
Customer service
I like the pricing and availability of the products. I order a few items and received only one . But after 25 minutes of trying to call and speak with someone ( which felt like I was getting the run around ) someone answered and pointed me to the right department. After no successful contact via phone I sent an email that was answered 20 to 30 minutes after sending it. Which at the time they need it to check there stock to see if I was telling the truth, it also said they where over on there stick count and will send out to me asap. Which I did get a notification that is had shipped that day. but it pushed my job another week , I did respond with thanks. I wish they would have apologized for the error on their end that goes a long way personally to own there mistake .
27 stycznia 2023
Odpowiedź od Energy Control Technologies, Inc.
Hello Nathaniel,
I spoke with you on the phone twice last week, and before I transferred you to our customer service team, I advised you of their email address and that the call may roll over to a voicemail box, but that it was a shared mailbox for that team. I apologize that a 20–30-minute response time and the need to verify what happened internally did not meet your time requirements. I apologized to you on the phone, and our customer service manager apologized to on the phone when you spoke to him. We are also publicly apologizing to you here, again. We hope this is sufficient. Have a great rest of your day and thank you for your feedback. Again, we apologize for the error.
Warmest regards,
Energy Control Technologies
Odpowiedź od Energy Control Technologies, Inc.
We’re glad you had a great experience and we look forward to serving you again!
Odpowiedź od Energy Control Technologies, Inc.
We are so happy that you were able to get the parts you needed and we look forward to earning your business again in the future.
Customer service was very helpful over…
Customer service was very helpful over the phone.
2 stycznia 2023
Odpowiedź od Energy Control Technologies, Inc.
Please feel free to give us a call anytime, we are here for any inquiry. We’re glad you had a great experience and we look forward to serving you again!
Odpowiedź od Energy Control Technologies, Inc.
Hi Gert, it was such a pleasure working with you to make sure you were able to complete your purchase. We thank you for your business and look forward to earning your busienss again.
Not a complaint
I’m adding this update to my original review below;
I’ve received the relays and though I haven’t tested them they appear to be damn fine. Thank you for the good customer service.
Original
This is the second and final request for a review of the service I’ve experienced. I’m giving a middle rating because my order is still pending fulfillment even though it was stated that my order would ship within 2 days. I’m not complaining - I ordered December 26th and didn’t expect any action during the holidays. But as of January 9th, no activity.
26 grudnia 2022
Odpowiedź od Energy Control Technologies, Inc.
Hello Paul,
Thank you for your feedback. The typical timeline for your order is about 2 working days, however, the holiday schedule the manufacturer was working with impacted their timelines and they failed to communicate this to our team when they processed your order.
Our customer Service team has been in contact with Pilla Electrical to nail down a firm shipping date, and they will sed over an email as soon as they have an answer from the manufacturer.
We do sincerely apologize for this inconvenience and hope you understand that we are working for you and on your behalf to get this order out to you as expeditiously as humanly possible.
We thank you for your business and for the opportunity to turn a negative into a positive.
Best,
The Energy Control Technologies Team
Odpowiedź od Energy Control Technologies, Inc.
Hello Nate,
Thank you for your feedback and we’re glad you had a great experience!
We hope you’ll reach out to us any time you need anything and give us the opportunity to earn your business.
Thank you and have a great day,
The Energy Control Technologies Team
Deputy Fire Chief
I asked for several changes and adjustments to our account. Requests were completed promptly and timely without several emails for clarification.
Thank you.
1 grudnia 2022
Odpowiedź od Energy Control Technologies, Inc.
Hi Chief,
We are here for you, and we look forward to helping out with whatever you need. We appreciate you.
Thank you for your business and for the kind words, stay safe!
Odpowiedź od Energy Control Technologies, Inc.
Hello Bash,
It’s been a pleasure helping you out with the Dwyer pressure controller and we look forward to serving your product sourcing needs in the future.
Thank you for your business and your feedback!
Not sure what the point of paying for 2…
Not sure what the point of paying for 2 day shipping when it takes your company almost 2 weeks to ship the product that was in stock anyway. Last time I buy a thing from this company.
17 listopada 2022
Odpowiedź od Energy Control Technologies, Inc.
Hello Ryan,
I see where you placed this order online, and on the product page, right below where you clicked add to cart, there is a notice that says this item ships in 1-2 weeks. You ordered this on November 3rd, and our customer service team transmitted this to Pilla Electrical- the manufacturer- that afternoon.
We sent you an email with the approximate ship date of November 10th less than 2 hours after you placed the order, and Your order shipped out exactly 1- week later. We sent you the tracking information and I can see from that, where the order was held up by UPS- the shipping company- due to operating conditions. The order was held in Sylmar.
Even with the delay in transit, which was caused by something outside of our control, you still received the order in the 1–2-week timeframe that was quoted on our website.
We likely could have resolved this with a phone call or email. Thank you for your feedback and have a great afternoon.
I accidently ordered the wrong sensor
I accidently ordered the wrong sensor. I called within the same day and got a call back to verify what I needed. Everything went very smooth and now I am getting the correct part.
19 października 2022
Odpowiedź od Energy Control Technologies, Inc.
Hi There,
It is our absolute pleasure to help out in any way we can, and we look forward to serving you in the future as we are here for all of your automation needs.
Please don’t hesitate to reach out to one of our sales teams at sales@energycontrol.com for whatever you need, and they will make sure you are taken care of.
Thank you for your business!
Very fast response to my order.
3 października 2022
Odpowiedź od Energy Control Technologies, Inc.
Hello there,
We are so glad that you had a great experience with us, and we look forward to taking care of you in the future.
Thank you for your business!
I had an issue with delivery of a…
I had an issue with delivery of a control valve, turns out the shipping company lost it. The staff at Energy Control got me a replacement quickly. they always do a good job and deliver quality products.
6 września 2022
Odpowiedź od Energy Control Technologies, Inc.
Hi Mark,
I am glad we were able to get this straightened out for you and we’re so happy you enjoyed your experience with us, and we look forward to serving you in the future.
Feel free to reach out to us at sales@energycontrol.com with any questions, comments, or for any product sourcing needs you may have as we are happy to assist in any way we can.
Thank you for your business!
Upcoming Local Controls Supply Vendor
S. FL controls supply vendor that will meet your company's competitive needs. Joe Manfra their warehouse manager was very proactive to our company needs and lead time.
4 sierpnia 2022
Odpowiedź od Energy Control Technologies, Inc.
Hi there,
We are so happy that you got to interact with Joe! He is a newer member of our leadership team, and we love having him. Joe is always customer focused and makes sure his team is too!
We are happy to serve you and look forward to getting you taken care of no matter what you need.
Please feel free to reach out to us directly at sales@energycontrol.com with any questions, comments, and for any product sourcing needs you may have as we are happy to assist in any way we can.
Still have not received the item or a…
Still have not received the item or a reason why. No one is answering my emails.
1 lipca 2022
Odpowiedź od Energy Control Technologies, Inc.
Hello there,
You emailed us today at 2:39 p.m., and I responded to your email personally at 2:48 and told you that your order was slated to ship out today. I also let you know that I searched all of our phone records and emails and that was the first communication from you that I could find. Your order shipped today, and our warehouse team sent you the tracking information at 4:40 today. So, to recap- you emailed us and 9 minutes later you received a response with a resolution, and your order shipped today. We thank you for your feedback.
Terrible communication.
28 czerwca 2022
Odpowiedź od Energy Control Technologies, Inc.
Hi there, I’m sorry that you feel our communication is lacking. You sent us an email on Monday, 6/27, at 8:19 A.M. asking when your order would be shipping, and we responded to you at 11 A.M. when we received your ship date from the manufacturer.
Going forward, please feel free to contact us at sales@energycontrol.com with any inquiry you may have.
Odpowiedź od Energy Control Technologies, Inc.
Hi there,
We are so happy you enjoyed your experience with us, and we look forward to serving you in the future.
Feel free to reach out to us at sales@energycontrol.com with any questions, comments, or for any product sourcing needs you may have as we are happy to assist in any way we can.
Highly recommend your company
Highly recommend your company. Excellent communication and super fast shipping. What more could anyone ask for!
Thank you
22 czerwca 2022
Odpowiedź od Energy Control Technologies, Inc.
Thank you so much for the kind words, we take great pride in treating every customer like family and we look forward to serving you in the future!
Feel free to reach out to us at sales@energycontrol.com with any questions, comments, or for any product sourcing needs you may have as we are happy to assist in any way we can.
I need to get in touch with someone…
I need to get in touch with someone from Energy Control Technologies as I ordered N.C. contacts and they sent N.O. contacts.
20 czerwca 2022
Odpowiedź od Energy Control Technologies, Inc.
Hello there, I searched through all of our emails and phone logs, and I can’t find any record of you trying to contact us before this review. I am looking at your order, which you placed online, and where you ordered four (4) of the Normally Opened (N.O.) contact blocks, and that is what you received.
I am going to send over the email confirmation of your order which our system sent you at the time the order was placed, and I will include our customer service team. They will then begin the RMA process for you to return the mistakenly ordered contacts and we will send you 4 or the Normally Closed (N.C.) ones.
You can always give us a call at 888-739-8400 or email us at sales@energycontrol.com
With any questions, comments, concerns, or sourcing needs you have as we are always happy to assist in any way we can.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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