Embassy London Recenzje 1922

I have never been disappointed by this company. I have been buying their shoes for many years and the quality has always been amazing. Most of the time the shoes look better in reality than they do in the pictures.
My shoes get complements all the time from friends colleagues and even strangers. Customer service have always been great, even replacing a pair my daughter bought me for my birthday and they were stolen from her doorstep because the delivery person just left them there.
As long as they have that must have special pair that catches my eye, I will always be a customer.

The shoes are so stylish - but far more importantly they are so comfortable.
Wore a pair today for the first time - thought I'd need to 'break them in ' - completely unnecessary - like wearing my favourite slippers.
Found my new favourite shoe shop ❤️

I would just like to say a huge thank you to Isla who was a delight to interact with. I was treated with respect and kindness throughout our conversing. Thank you so much for a fabulous outcome to my problem! Squeak squeak!! 🤣🙈😘

The shoes are comfortable and look great. The customer service is excellent and I highly recommend this company and their products

I bought a pair of the bliss black Mary Jane shoes. However, I decided to return them so I ordered the returns and I was notified that it would take one working day for the returns to be approved. I did not receive any returns label or approval. Therefore, I contacted the company via email, had one response asking me to elaborate on my reasons for returns and then I have not had a reply since. I now have no choice but to contact my bank to investigate this further. I am utterly appalled by this service, awful and disgusting how customers are being ignored and treated. Do not buy from this company. Even the shoes I ordered turned out to look
completely different from the website (hence my reasons for returning them)

Ii have reached out several times to exchange my shoes. They were a Christmas gift and they are too big. I hsve been trying since December 26th and no one has contacted me yet.

Love my Dianas! They are soft, comfortable leather ( i think it's leather?) Colors are vibrant. They arrived quickly. Sizing, i wear a 9½. They only had the ones I wanted in a 9 , they are perfect. Could be because the Dianas are slingback loafers. I hope they stand up well to wearing. So far ,so good. I will update my post if needed.

I was given 3 x £50 vouchers from my husband as a gift to buy boots I liked. Unfortunately I couldn't use all 3 voucher codes for one transaction on line (we're based in Scotland therefore couldn't visit stores). I emailed and received an immediate response. They simply took a note of my 3 separate vouchers and sent me them all in one electronically so I could buy online. Amazing service..considering it's 2nd January today and was sorted out for me on the same day. 👏

Outstanding service

The service was great from start to finish.
I had to exchange a pair of boots as I had accidentally ordered the wrong size and Embassy changed them with no quibble, completely stress free...would definitely recommend Embassy

Contacted Embassy after I had worn my new boots for the first time. The stitching was faulty on the inside heel so caused them to rub me. Emailed them the same evening (Tuesday 16/12) and they picked up my email next day. Isla in their customer service could not have been more helpful knowing they it was a fault with their product and these were boots I had planned to wear lots in the run up to Christmas. She told me that she had missed their collection for that day, so they would be sent the next day and fingers crossed they should arrive on Friday…. And to send my faulty boots back when I got opportunity (I posted these back to them on Thursday 18/12 with their prepost lable and send them a photo of the proof of postage) Fantastic service to this point…. Friday comes, no boots and no reply to the email I sent asking for tracking information for the new none faulty boots that they were sending to me on Wednesday 17/12…. I have had no replies and I’ve sent a few emails…. It’s now Monday 22/12… still no boots and received a notification from DPD saying….. “We’re expecting your LOUD STEP LTD parcel. We'll be in touch when we have it and it's out for delivery”

It would appear that Embassy DIDN’T SEND IT TO THE COURIER ON THURSDAY WHEN They SAID THEY WOULD! Because why else would the courier still be waiting for it?? So want started as fantastic service, has turned in to the most disappointing experience and I just hope when the boots arrive I can actually wear them. Ps… if Embassy had replied to my emails I wouldn’t be writing this rubbish review, I would just have let it go.

Updated:
24/12/12….. 8:45am we got there in the end and the boots are perfect ….

Impossible d’avoir un bon de retour pour changer de taille.
Aucun service après vente
J’attends toujours un retour de mon mail envoyé fin novembre
Je ne recommande pas cette entreprise, merci embassy london je n’ai pas de cadeau de noël pour ma fille

Outstanding customer service with quick response times and solutions that are customer focused. I haven't yet recieved my order but honestly, this company has made everything right without fuss & not charged extra for what was probably my mistake. My order went to the wrong postcode, I contacted Embassy who have been helpful with solutions, they have been understanding and just sorted it - thank you!

Too bad we don't have this store of Embassy in the Netherlands!
Whát a shoe paradise!
Unique, lovely, soft and one of a kind!
For a fair price.
Just go here and the wonderful staff will really help you in any way she can.
Made my mom really happy!
We bought shoes in Brighton.

i respect the company because they supported me at the utmost.... the delivery did not go as expected, due to the traffic office. embassy helped me through the process and payed me at once the amount back so i could order another time!

Ich habe schon einige Paare dieser Marke und liebe Sie. Dieses Mal gab es ein Problem mit meiner Lieferung. Der Kundenservice hat mir schnell geantwortet und mir sehr entgegenkommend geholfen. Vielen Dank nochmal für den sehr netten und angenehmen Kontakt!

I want to share a heartfelt thank-you to the wonderful team at Embassy London. I visited the store twice recently. Jennifer and Isata were genuinely exceptional! Their kindness, attentiveness and warm energy made me feel so welcomed and cared for. They turned a simple store visit into such a lovely experience.

I also want to express my sincere appreciation for Isla in Customer Care. She went above and beyond - answering every question with great detail, and genuine care. Her dedication truly stood out and made everything so much easier.

Thank you, truly, to all three of you. Your professionalism and kindness made my experience unforgettable. Absolutely obsessed with these shoes after months of trying to find the perfect pair! I will be returning and planning to buy many more shoes from here!

Not only do Embassy shoes have the absolute best quality and comfort for boots I’ve encountered - their Customer Service is second to none ! In a world where online purchasing now dominates, the levels of support are generally declining. Certainly not the case with Embassy ! Very quick response times and personalised email replies make all the difference and they are a pleasure to purchase from
Thank you Embassy 🤗

Absolutely love love my shoes. They fit like a glove. I dont think I have ever had shoes that were such a perfect fit before.  Amazing surprise and  quality! Will definitely be buying again soon

I bought boots online. Had to deliver to a friend in uk as embassy can’t deliver to jersey Channel Islands.
I usually buy my shoes in the Greenwich shop and visit Greenwich especially fir the shop. I find the boots to be way larger than a size 6 uk, the laces keep undoing and the colour runs onto socks. But I wore them first time thru Gatwick airport and they were comfy but sound clunky because they’re big. Thicker socks required but obvs dark colours!!