eM Recenzje 

Possibly the worst customer service I have ever dealt with in any country - oh, wait! There is no customer service! They have a stupid chatbot and that's it!

Orders are seldom delivered anywhere near the estimated delivery date, and they only do that if you buy Cash on Delivery. If you pay by card, there is no way you will get your order delivered on the estimated delivery date.

Be warned, might not happen with your every order but if you encounter a problem..

eMAG are a bunch of crooks. Several orders cancelled with no phone call to advise me. Money and vouchers taken and NOT refunded.
They have taken 30lv from my bank account for a Genius card which I would never order as they are such an unprofessional company!
Numerous phone calls and emails, chat messages and never a response. Now I will report to the Consumer Affairs in Bulgaria and everyone should do the same. All eMAG do id steal your money!

(BG)
Ako можех да им дам 0 щях.
Но и едно става!
Поредната американски-направена идеология машина - да, машина за пари.
Отзиви качество продукция - по средата.
Финансиране - на автопилот - в повечето случай за хора пенсионери или с увредено зрение - забравете.
Връщане - автопилот.
Връзка по телефона -забравете!
Гаранция - намалена и скъпа.
Въобще отговорите и въпросите ги сложете в кошчето за боклук.

Магазин направен по отминалата епоха за капитала:)

Все още искате да си купите нещо? Тогава чакайте резултата от тотото.

(EN)
If I could give them 0 I would.
But one is enough!
Another American-made ideology machine - yes, a money machine.
Reviews, quality of production - in the middle.
Financing - on autopilot - in most cases for people who are retired or visually impaired - forget it.
Returns - autopilot.
Telephone connection - forget it!
Warranty - reduced and expensive.
In general, put the all answers and questions in the trash.

A store made in the past era for capital:)

Still want to buy something? Then wait for the lottery result.

I've ordered item and paid it with card, however the order was cancelled by emag with no explanation. The customer support told me to order the same item again. I did it and it arrived however the package was with heavy transport damage witch is unacceptable! Still waiting for my money for the first order! They also do not let you review products on the site and they stay at waiting for approval if you write anything negative!

I ordered a Xmas tree and lights and they didnt deliver it to me at all. I have been waiting for a response since weeeks. The Xmas tree got to me but they use Sameday which is shit and you cant pay with card. So they returned my order. They are really shity and slow. I am not ordering from their site anymore at all.

since weeks i am trying to get a correct invoice for my order. got already many automatic answer, that somebody will get in touch with me to solve the issue. nobody is calling, nobody answering the emails.
never again i will be at this site.

They hide behind the fact that deliveries are 'estimations' - text me multiple mornings at 8am to say they 'missed me' while I am at home with no delivery contact. Email me asking how my delivery was for said undelivered product. Now advertising the product fro next day delivery while I have waited two weeks.
Support agent Christina is terrible at her job. Ignored my requests and closed the chat.
Other reviewers are right, this company is a scam.

I have 3 orders for which I'm waiting to get my money back. I even asked the regulatory body KZP for help. Do not under any circumstance order goods from them. They also ship goods with the worst delivery company in Bulgaria - Sameday.

Искам да отбележа, че напълно споделям мнението, изразено от други клиенти - не получих това, което съм поръчала. Всъщност не получих нищо. Чата с агентка на име Anastasiya задаваше неадекватни въпроси и беше с неуважително поведение. Дискусията ни беше прекратена от нея, без отговор на нито един от въпросите по пратката и доставката. Неописуемо неграмотна и груба!!! Не препоръчвам сайта!

I bought a product under 2 years warranty, it broke after 5 months, I contacted emag many, many times, they promised a colleage was dealing with the issue and would call, months later still no contact, and emma is unavailble to chat, I feel as though I have been scammed and will never use them again despite being a loyal customer for many years

Misleading delivery dates, awful customer service and no ability to talk to a person, only useless chatbot... Very disappointing service.... 0 star if you ask me!

I have consistently faced issues with eMAG Bulgaria sending my orders to the wrong addresses.
This has happened multiple times, causing significant inconvenience and frustration.
Despite reaching out to customer service, the problem remains unresolved, and I am left disappointed with their lack of accountability.
I cannot recommend eMAG Bulgaria based on my experiences, as reliable delivery is essential for any online shopping experience.

They will take your money and never will deliver what you ordered. Their customer service is incompetent and rude.

eMAG are a total waste of time and extremely unhelpful and unprofessional. Sent me wrong product and cost me time and money to collect from Easybox! I had to pay to see that the item was not what I ordered so returned. Now eMAG saying not their problem and I will just have to wait to maybe get my 81lv returned! They should be reported as they are just thiefs!

Кошмарна фирма, с която съм имала един куп проблеми, за които ще ми отнеме доста време да изброя. Пълни лъжци! Върнах продукти и никога не ми върнаха парите. Невъзможно е човек да се свърже с тях. Разбирайте наистина НЕВЪЗМОЖНО. Не отговарят на имейли, на телефон не вдигат. Очевидно всичко е схема! Недейте да се подвеждате и да ползвате услугите им, защото ще съжалявате и вие!

Those are scammers and fraudsters. Do not order from their website. There is simply no support service. If you try to contact them via phone, you will receive an auto-message and that's it. Absolutely useless. No one will help you in any way. I advise everyone to do a chargeback of the amount and find a safer website.

If I could give less than one star I would.

I cancelled an order the same day I placed it on August 27th. Half my order was refunded to the card I bought with (Revolut). The other half was not. I contacted customer care through the Emma chat bot. I was told to wait until 1 month had passed and my refunded would be issued to the card I paid with. I waited a month, no refund. I then contact customer service again, who emailed me and asked for bank details, which I gave by email, no reply and still no refund. I contacted customer service again, and was told now a month has passed since the order was cancelled emag can only issue a refund to a Bulgarian bank account. I provided my Bulgarian bank details, still no refund. I contact again, provide bank details and told it is another 2-5 working days for a refund. I am very unhappy that now I must pay transfer fees to move money from my Bulgarian account to my Revolut account because of bad advice by their customer care. I did was I was advised and asked to do by the customer care representatives, but now I will lose money transferring between bank accounts. I was offered 10 leva voucher as compensation. This is not good enough. I’m going to close my emag account as soon as I have my refund (IF I ever get my refund) and I will not shop with emag again. They have poor systems and their customer service representatives give bad advice and ghost you. Avoid this company!

The worst support and help center ever. I've never dealt with more incompetent people who just want to send links and to tell you to go read the policies instead of explaining it themselves. Copy paste answers all the way... Hidden information in the policies that is NOT shown on the purchase screen so you can either pay more or loose a voucher regardless of the sum. And they are not even willing to compensate you for a portion of the voucher sum.. Terrible service

emag.bg sent me an used electric toothbrush (and they put new seals on the box to mask the broken original ones). REALLY.... AN USED TOOTHBRUSH!!!