I had a problem with a service agreement with a Nissan dealership, which the dealership themselves were not very helpful with [they told me it did not exist]. EMaC on the other hand were really excel... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I went to them with a windscreen claim on a classic vehicle after being informed by the Insurance broker they would deal with the issue direct. They allowed use of genuine vehicle parts instead of a... Zobacz więcej
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I had a fairly short and straight forward request to make. I was speaking to a lovely lady called Sam. So lovely. Her telephone manner was exemplary. Polite beyond required. Helpful. Experienced and e... Zobacz więcej
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Update to previous review! After leaving my review here I was quickly contacted by Georgina from EMac who explained everything very thoroughly to me regarding the communication problem . The situ... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Dane kontaktowe
EMaC House, Southmere Court, CW1 6GU, Crewe, Zjednoczone Królestwo
- 0330
- support@emac.co.uk
- emac.co.uk
4,4
Doskonała
7 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Made servicing and maintenance simple…
Made servicing and maintenance simple and affordable
29 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Carol,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Stay away if you value your mental health!!!
I am really lost for words !!!
First contacted on 26 May 2026 after not being able to phone and get a response because the phone system is on a loop. I’ve lost count of the number of times I’ve emailed trying to get 2 small stone chips repaired.
I wrote a review here on the 16th June 2026 yes that got a response but only to say they were looking into it.
They seem to be ignoring my emails for some reason. So here we are at 29th June 2026 some 4 weeks and 4 days after first contact and I’m still waiting. They really don’t care about customers or they would have had this done by now. So please be aware before you fall into this none supportive company. It’s been a truly frustrating process!!!!!!!
This was not a cheap service £1,899.00 for what I can only say is an extremely bad service I wish I had never taken out. !!!!
I have put in a complaint to Porsche who said it was a good service they NEED to know that ITS NOT
29 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Mrs Young,
I'm sorry you've felt it necessary to leave a second negative review.
Following your previous review, after your details were confirmed your dissatisfaction was logged as a complaint - you have been sent an acknowledgement for this. We will detail this review on your complaint notes and our complaint team will respond accordingly within a 28 day timescale from your first review.
To best assist with your repair, your details have been passed to one of our specialist team members who are actively looking into your plan.
Kind regards,
James at EMaC.
Not responsive
Joined the maintenance plan in Mar 2025. The plan is not expensive but it is quite time consuming to book and get the issues fixed. The contract is biased to service provider with no performance pledge or response time and most of the services are subcontracted out to third parties, with no control and follow up at all. It took more than 2-month to fix the issues. This time the service was raised on 17 May but there is no response when the issue is fixed. Quite disappointed as money prepaid and service is not up to standard. If you do not want to wait and waste your time, it'd better not to prepay the 3-year plan and just get quotes from service providers in the market.
28 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Fred,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
The gentleman on the phone was very…
The gentleman on the phone was very helpful i could not believe how nice and polite he was and if I had another query I would not hesitate to call again
22 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Dennis,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Good customer service …
Had reason for telephone contact with customer service and received prompt response from courteous friendly agent.
17 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Afternoon,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Great customer service and support…
Great customer service and support Great website the team were very helpful in dealing with my issues and resolved very quickly would definitely recommend this company
26 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Afternoon,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
If you are offered this facility at the…
If you are offered this facility at the dealership take it. It will be the best thing you will do. Excellent company does what is says it does
25 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Afternoon,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
After an issue causing me to miss a DD…
After an issue causing me to miss a DD payment, I contacted EMaC and got through to speak with Kay.
She was very clear in her discussion, polite and helpful also kept things fun and 'enjoyable'.
The process was clear and easy to navigate and 100% to Kay.
25 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Afternoon,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Odpowiedź od EMaC Ltd
Good Afternoon,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Customer service gone downhill
Customer service quality has gone downhill.
Used to be very good but Cosmetics repair service team have become a nightmare to deal with.
I have called them almost every day to book a service. It’s been 11 days and still no booking. Every time I am told “sorry sir, your case is under review and it will take us 5-days to respond.”
Pretty poor service considering the premium sums EMaC charge.
18 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Afternoon RK,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry.
We have located your plan and a team of our team will be in contact with you in due course to discuss your query.
Kind regards,
James at EMaC.
Excellent and clear response to my…
Excellent and clear response to my query. I found the lady on the phone very helpful.
24 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Dave,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Odpowiedź od EMaC Ltd
Good Morning Michael,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Very efficient
I had to cancel my contract, through no fault of EMaC. I called and got straight through to a lady in Customer Services who was very helpful and processed the cancellation immediately. I received the refund within a couple of days.
19 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Joanne,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Car service and mot
Car service and mot, wonderful service from Chelsey, couldn’t fault the staff no hanging about, wouldn’t go anywhere else
24 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Dawn,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Good service friendly and helpful
Good service friendly and helpful
Went above and beyond
Will recommend to friends and colleagues
24 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Afternoon,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
The person I spoke to is very very…
The person I spoke to is very very helpful. I had cancelled my direct debit because the plan was not used for two years due to changing my car and he was very good. Explained it all and yes brilliant.
23 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Angela,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Give Sam a pay rise!
I spoke to Sam who was very friendly and helpful regarding an admin query about changing vehicles. She explained everything clearly and concisely.
22 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Michael,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
I changed my car early and a refund…
I changed my car early and a refund will be sorted soon so absolutely delighted.
Great communication and no issues with Emac at all.
19 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Louise,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Clear and quick results following an…
Clear and quick results following an enquiry.
22 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning David,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Too many automated lists
Once I finally negotiated the different levels of automated lists and finally spoke to someone, the experience was really good. It just took such a long time to be connected to a human.
22 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Dianne,
Many thanks for your review! We'll take your feedback on board about our IVR and pass it on to the relevant team.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.