I had a problem with a service agreement with a Nissan dealership, which the dealership themselves were not very helpful with [they told me it did not exist]. EMaC on the other hand were really excel... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I went to them with a windscreen claim on a classic vehicle after being informed by the Insurance broker they would deal with the issue direct. They allowed use of genuine vehicle parts instead of a... Zobacz więcej
Reakcja na opinię
I had a fairly short and straight forward request to make. I was speaking to a lovely lady called Sam. So lovely. Her telephone manner was exemplary. Polite beyond required. Helpful. Experienced and e... Zobacz więcej
Reakcja na opinię
On Saturday 8 August I contacted EMaC Ltd and arranged for an electrician to visit my home between 0800 and 1700 on Monday 10 August. By 1530 I had heard nothing and therefore contacted the company wh... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Dane kontaktowe
EMaC House, Southmere Court, CW1 6GU, Crewe, Zjednoczone Królestwo
- 0330
- support@emac.co.uk
- emac.co.uk
4,4
Doskonała
7 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Not recommending to join their Cosmetic Plan…
I have joined their Cosmetic Plan Service and would like to book in for treatment, it looks like their booking system and emails are for decoration only, no one actually replies or get back to you, feeling very frustrated as looking at the reviews here, customer service seems to be responsive.
5 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Afternoon Candice,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Unacceptable service level
My first experience using the EMac Cosmetic Repair plan service was pretty good - it did take 3 months from reporting issue to getting work done, but the technician did an excellent job. My latest experience has been really poor. Reported some stone chip damage on 6th May. On 13th May Revive (EMac's partner) responded to say chips were not within 30cm radius. I disagreed and on 15th May sent new image highlighting chips above a ruler, with chips extending over 15cm radius. Now we're on the 8th June and despite e-mailing twice and phoning once I have had no further response. I'll probably end up getting a mate to sort this, but that's not the point - why such poor response?
6 maja 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Afternoon Simon,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry.
We have located your plan and a team of our team will be in contact with you in due course to discuss your query.
Kind regards,
James at EMaC.
Great customer service Query was dealt…
Great customer service Query was dealt with efficiently and to my satisfaction.
5 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Hazel,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
very helpful staff member who sorted my…
very helpful staff member who sorted my issue whilst I remained on the phone, she asked me to check the documents she had e-mailed had arrived before ending the call.
5 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning David,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Absolutely lovely people to talk to…
Absolutely lovely people to talk to very professional and very friendly
5 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Ray,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
This company has been very good with me…
This company has been very good with me every time i got my car serviced there wasn't any issues with the dealership, unfortunately when i replaced my car i couldn't get a service plan unless i went through the dealership so i had to cancel my contract without any problems.
3 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Edward,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
I needed to change the direct debit…
I needed to change the direct debit date which had been set-up on the first of the month. The date was changed as requested without any hassle and confirmation by email was received within hours. Very professional and friendly operator.
5 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Tony,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Easy contacted
Easy contacted . Excellant service . Very quick and easy. The agent I deal with was excellant a credit to EMAC .
5 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Peter,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Excellent service
Answered my call quickly. Very helpful customer service . Gave me clear & quick solution options for my circumstances which worked out great! Couldn't ask for better service.
5 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Pat,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Odpowiedź od EMaC Ltd
Good Morning Mr Dawson,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Kay was brilliant and helped me to sort…
Kay was brilliant and helped me to sort out the unfortunate need to cancel my policy .
Very Professional ,Very Efficient ,Polite and Friendly and all completed very quickly .
26 maja 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Mick,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Young man was very helpful after…
Young man was very helpful after Toomeys told me they had cancelled my old policy but hadn't, ge sorted it in five minutes, thank you
3 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Linda,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Always used eMac for my last 3 cars…
Always used eMac for my last 3 cars without any problems & the prices are fantastic. Refund on its way too brilliant would definitely recommend them 5*
5 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Anne,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Avoid this company
I took out a policy with this company and they avoided giving any service by going to the small print of their Ts&Cs. Anything over 22cm is not covered even if the scratches are minor
13 lutego 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Afternoon John,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
⭐☆☆☆☆ 1 Star Review
⭐☆☆☆☆ 1 Star Review
Very disappointed with the service received.
My vehicle was originally fitted with Continental SportContact 6 tyres, but without my knowledge or approval, a Pirelli Powergy 2 tyre was fitted during a tyre replacement. I was never contacted or given the opportunity to approve this change and only discovered it when collecting my vehicle.
This is not simply a change of brand; it is a completely different tyre specification and performance category. The vehicle now has mismatched tyres on the same axle, which is unacceptable on a modern performance vehicle.
Had I been informed beforehand, I would have requested a like-for-like replacement or paid any additional cost required. The lack of communication and transparency is extremely disappointing.
I expect customers to be consulted before significant changes are made to their vehicles. Unfortunately, this experience has left me with very little confidence in the service provided. I am currently pursuing a formal complaint regarding this matter.
1 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Marco.
I'm sorry to hear that the repair conducted did not meet your expectation. Your complaint has been raised and one of our complaint handlers will be in touch in due course.
Please note, our timescale for complaints to be handled is up to 28 days to allow for investigative time and a response to be issued.
Kind Regards,
James at EMaC
Terrible service - AVOID
Terrible service. AVOID AVOID AVOID. Just reported them to the Motor Ombudsman
4 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Kirsty,
Thank you for reaching out to us. We're truly sorry to hear that your experience as an EMaC Plan holder hasn’t met your expectations.
We understand that you remain dissatisfied however, can see that your concerns have been carefully reviewed through our complaints process.
We’ve provided our final response and guidance on the next steps available should you feel unsatisfied with the outcome. We kindly encourage you to refer to the advice we’ve shared for further assistance.
Please don’t hesitate to get in touch if you need any clarification or additional support.
Kind regards,
James at EMaC
Odpowiedź od EMaC Ltd
Good Morning Lucian,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Highly Recommended
Highly Recommended — Exceptional Service with Heart
My experience with eMac Ltd has been nothing short of outstanding. Throughout my time with them, they have been efficient, caring, and genuinely understanding. It is rare to find a company that combines professionalism with such a human touch, but eMac does exactly that.
They supported me with patience, clarity, and kindness at every stage, and their commitment to excellent service truly stands out. I am deeply grateful for all they have done.
I highly recommend eMac Ltd to anyone looking for a company that truly puts people first.
George
1 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Ewurama,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
I would recommend this company 100% if…
I would recommend this company 100% if you want to pay hundreds of pounds for them to do very little. I was sold the cosmetic repair maintenance policy from Sytner with the promise that my new car would be kept in “showroom condition”. For the first year of the plan I made no application to use the service. I submitted a request for an inspection of my vehicle in April. I further submitted a request for stone chip repair. To date, over 1 month later I am still trying to get someone out to repair a few stone chips on the car. The reply time from the customer service department is variable and I’m having to chase them again to try and get an answer. Is £699 worth this service………. absolutely not, would I recommend this service……..no, and would I buy anything from this company again, no. Unless you have plenty of time on your hands, wish to hand over a wedge of cash for seemingly nothing and like to fill your days trying to get someone to perform cosmetic repair I’d avoid this company like the plague.
3 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Afternoon,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Personal Plate Transfers & Service Plans
I have 3 years service plan with new Lexus from 2024, but difficulty in booking the first service as it wasn't clear to Lexus the car had a service plan, same again this year, with a proposed charge of £850 being applied, so investigated. I appears when my personal plate was transferred during the first year of ownership, this information was not shared onto EMaC by Lexus who set up the plan. Excellent service call with EMaC representative Daniel quickly resolved this and was straightforward.
29 maja 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Kievski,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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