I would give minus stars if I could.
I would give minus stars if I could.
I purchased a car on 4th January and arranged with the garage to collect it at 12:00. When I arrived, the car hadn’t even been valeted and was filthy. In hindsight this should have been a red flag, but I was told the whole industrial estate had a power cut. They took the car to be cleaned while I signed the paperwork.
When the car was returned and I was given the keys, there was only 1 mile of fuel left, so I had to drive straight to a petrol station.
After driving the car home I noticed a strong smell of oil, but initially assumed it was because the car had been sitting over Christmas and New Year. However, after driving it for a week the smell kept returning, so I booked the car into a garage for a service and diagnostic report.
Later that day the lead technician called to say there were 12 serious faults listed on the diagnostic report.
I contacted Emaari, who told me the repairs could be carried out through the warranty. However, when I spoke to the garage that ran the diagnostics, they said they couldn’t even provide an accurate estimate because the number of faults meant it could be “opening a can of worms” and they expected more problems once work started.
I contacted Emaari again and was told they would carry out the repairs themselves and cover anything not included in the warranty. I sent them the diagnostic report and technician notes.
It then took over a week and more than 70 calls and messages from me before the car was finally collected.
I was later told the car had been checked and that diagnostics had been carried out by BMW, and that all necessary repairs had been completed. After three weeks, the car was returned with an invoice from Emaari for £1,700 in BMW parts and a new diagnostic report showing zero faults.
However, the strong smell of oil was still present when the car warmed up.
I booked the car back into the same garage as before for another diagnostic check. This time the report showed 6 faults and a major oil leak from the oil cooler.
I then contacted the service manager at the BMW main servicing dealer that supposedly carried out the work. I was told that no work had been carried out by any BMW authorised garage, and that the work and invoice were not authorised by BMW in any way. They also explained that a proper health check would have been recorded if work had been completed through a BMW authorised garage.
At this point I contacted Emaari again and informed them I was rejecting the car due to the ongoing issues.
After a week they agreed to the rejection, but only if I returned the car at my own cost.
After returning the vehicle norfolkto London, they deducted £600 from the refund due to mileage. However, the 600+ miles were mainly from them taking the car away and returning it to me after the supposed repairs that were never actually done.
As a result, I am now over £900 out of pocket for oil, servicing, and diagnostic reports.
The communication from Emaari has been shocking throughout this entire process.
I would strongly avoid this company unless you want to end up with a car full of serious faults and hundreds of pounds out of pocket.
I have kept all paperwork and evidence and will be looking into further action.