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4,3
9 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I wanted to write a review because I’ve had good service. Shipment is prompt and actually in two orders arrived a lot sooner than expected! If you are wanting unique glitter fabric or even leatherette (I’m yet to purchase those) this is a great little place to order from!
I have been purchasing from eliza for a few years now never had any problems customer service is excellent they are quick and very polite with their responses and nothing is too much for them. Their prices are really good and the quality of there products is exceptional, even their canvas prints ive never been one for this fabric but elizas is by far the best. From ordering to delivery is really quick. They also have a Facebook group which is great. if your unsure what a product is like head over to the group. Its full of lovely people that will happily help and show you pictures of what fabrics look like made up and if you have any questions would 100% recommended their products. I don't buy from anywhere else now. Their in house printing is just the best.
Thank you eliza x
Odpowiedź od elizahenri.co.uk
Thank you so much for your kind and genuine review. We are so grateful for these 💖
I don’t shop anywhere else for my fabric. Always the best quality supplies and fast turn around. Customer service always on point.
If you’re looking for high quality, gorgeous prints and a fast delivery, EH is your place to shop!
If I could rate them 10 stars I would.
Odpowiedź od elizahenri.co.uk
Thank you so much for your lovely review and your continued support.✨
I have use Eliza Henri since I started crafting 3 years ago, the quality of everything I order is amazing, the range of supplies available is huge, customer service is excellent and I wouldn't shop for my supplies anywhere else.
Every week there are new and exciting products meaning I can offer my customers the best!
Thankyou for been amazing Eliza Henri.. 110% 5 STARS from me!!
Odpowiedź od elizahenri.co.uk
Thank you so much, we really appreciate your support and for taking the time to leave us a review. 🥰
I have been shopping with Eliza Henri pretty much since I started crafting 3+ years ago, the quality of their products is beyond any I've found elsewhere, they put a lot of effort into making sure everything is perfect and the highest quality and tested before being sold so I know I'm always getting the best, not only that but their leatherette is vegan too so another tick in the box. I have always found the customer service to be outstanding and any interactions with Charlotte have been nothing but a pleasure, she's always happy to help and takes peoples suggestions on board too. The turnaround is also amazing, and if there is ever a delay for any reason they have always kept me updated. I honestly couldn't recommend them highly enough, my go to for all my bow making supplies.
Odpowiedź od elizahenri.co.uk
Thank you so much. We really appreciate your support and taking the time to leave us a lovely review 🥰
I have had a handmade business for nearly 6 years, in all that time I have been using EH products and always been more than happy with the products and service received. EH brings new innovative products to the market and always pushing the boundaries of craft supplies meaning I can bring unique items to my customers to stand out from the crowd. Their in house printed leathers are such amazing quality and unrivalled from other suppliers which prints either look washed out or over saturated. I am always confident in their products to be the best quality on the market so I would most definitely recommend!
Odpowiedź od elizahenri.co.uk
Thank you so much for your review and your kind words. We really appreciate your support. 🥰
Ive been a bow maker for quite some time now and Charlotte has been a supplier for long enough to know how customer service works.
I dont order from here much but when i do they tend to be messed orders. First time i was sent a totally different shade of fabric to what I had ordered. Asked what had happened and when I eventually received an email back I was told it sent that one cause the one I wanted was out of stock...why not just refund me instead of sending out fabric i didnt ask for?! Was then told to just keep the fabric (even though I wanted to return it as it was no use to me) and she would refund me. Never got that! I then placed an order again for some of the in-house printed leather that j had previously ordered before. Upon opening i relised the fabric shade has been completely changed. This screwed me right over because I couldn't get the orginal shade anywhere else. The orginal shade was still on the website and nothing had been ever mentioned about the change of colour! I'm still waiting on a reply to send these back. I've contacted another supplier to see if she can do the original colour for me. I'm totally done with Eliza Henri, I won't be placing another order. Customer service is 0.
The snotty reply speaks for itself 😆 Also, personal attack? Really. I don't even know Charlotte, just she is the main person who replies to emails and posts on socials. Ask Charlotte to check her Facebook messages to her page, she'll find one from me that was sent about 3 year ago that was never replied too 👍
Odpowiedź od elizahenri.co.uk
Hi Heather, the first incident you are referring too, you where sent a different colour felt as we didn’t have the other one and we never want to leave a customer with no product. You said you didn’t like it so we told you to keep it and we would refund you. When you say you didn’t want to keep it, we where just being nice and hoping that you could find a use for it or you always throw it away if you felt that strongly about not keeping it. I did email you recently regarding another order, as you said you ordered the shade stay neutral and that it wasn't the same. I explained that nothing had changed with colour file except that we had recently switched to a more premium quality leather and on this particular shade it looks as though it may have printed the colour deeper. You asked to return it and we replied the same day with the details on how and provided you with the return address. You haven't sent these items back to us as advised so its extremely disappointing that you jumped on here to leave a bad review without even allowing us to fix it. It’s sad that both your orders have had problems as this is very rare to happen.
I also note that you mention charlotte as if you know this person personally. We are a company and anyone of our team could have dealt with your enquiry so it does seem strange that you have focussed this review on one person in our company, it seems to be a personal attack rather than an issue with the company. Either way we are sorry but we did try to help you on both occasions. I can see also that you have left a lot of bad reviews for other shops but anyway Best of luck in your business.
I ordered a sample order of their Faux leather and wow the designs were even more Gorgeous than it looks on their website & the cut was seamless, I knew I had to go back & order all of the other faux leathers that I loved from their website. now 3 orders in & I wouldn't order from anywhere else.. also I'm excited to see what other new & original designs they will create in the future. 5 STAR SUPPLIER
Odpowiedź od elizahenri.co.uk
Thank you so much. It is lovely to come on here and find a real and genuine review of our company. I am so happy you had a lovely experience and where pleased with our faux leather. We pride ourselves on the quality we put out there and we keep trying our best to bring the most unique and original designs we can. Thank you again .
Poor customer service received unfortunately.
Contacted regarding missing fabric received an initial response and then was ignored.
Contacted by email, Facebook and Instagram and was told to be patient after a week since placing my order and not receiving the right items.
I then received an exceptionally rude message via Facebook stating I was being unsympathetic because her child had been ill yet how was I to know this?
She has since left a barrage of abuse on her review page aimed at me which I think is extremely unprofessional and appalling customer service
Would not recommend you purchase if you have a problem, as the seem to require customer service training!
Odpowiedź od elizahenri.co.uk
First of all, I would like to advise anyone reading this, that sadly this review is fake. This person/competitor went out of their way to set up a Trustpilot account for us and we were unaware that an account had even been set up and therefore as trust pilot rules state that reviews can only be removed in the first 12 months. We sadly didn’t see this review until after this period had passed. We have requested repeatedly that this person provides us with more information to prove it’s genuine but they haven’t done so. We believe it’s linked to a competitor as we’ve had similar incidents. It’s sad that trust pilot are not protecting small business from defamatory fake reviews when we weren't ever notified that a trust pilot in our companies name even existed. Surely if it’s genuine they should have to provide factual details to prove it’s legitimacy.
I think it’s absolutely despicable to leave a completely fabricated review about someone that mentions a child being sick, I mean how low can you go. We are a professional company, in business over 7 years. We would never leave a barrage of abuse to anyone let alone a customer. Not one member of our company would ever mention a personal issue even if they had one.
We also don’t have a review page that people can leave abuse on so again these are wild defamatory accusations.
We have a review section on our website where customers have left over 600+ 5 star reviews.
Looking at this account it’s actually been set up just to leave bad reviews for other companies.
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