is elite company does not buy your old mobility accessories unless you exchange with them, there prices are very high considering internet prices. So do your research before purchesing. Obviously they... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Bunch of con merchants that prey on elderly people that live alone. Conned my elderly and very ill uncle into paying a massively inflated £3000 for an electric scooter and another £400 for an extra po... Zobacz więcej
My vulnerable father was visited by one of Elite Mobility's travelling sales persons. He was in effect conned into buying a mobility scooter bearing an Elite Mobility logo for circa £2000. The real m... Zobacz więcej
Rang for a home visit , no info with brochure as what paperwork would be required by Elite. Over a year later and several lies informing me Insurance Co finally agreed to me having a scooter through m... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Welcome to Elite Mobility Limited, a family run business specialising in the mobility products market. Established in April 2000, we have grown into one of the UK’s leading mobility specialists supplying the general public directly with top quality, competitively priced mobility scooters, wheelchairs, beds, chairs and stairlifts. Supplier of Mini Crosser in the UK
Dane kontaktowe
19 Broad Street, Staple Hill, BS16 5LN, Bristol, Zjednoczone Królestwo
- 0800 169 5910
- info@elitemobility.co.uk
- elitemobility.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Stair lift installation
Good customer service from beginning to end and excellent workmenship. Would highly recommend Elite Mobility for all you're needs.

Odpowiedź od Elite Mobility
Maintenance was required on my scooter
Maintenance was required on my scooter, the work was completed timeously and to a high standard.

Odpowiedź od Elite Mobility
Genie self fold scooter
Service second to none ,absolutely no pressure to buy.Unfortunately due to unforeseen problem [ no fault of Elite Mobility ]I had to cancel sale ,still first class help given to achieve this aim ,these are the people contact if you are thinking of buying .J.Bird

Odpowiedź od Elite Mobility
Very friendly and helpful
Very friendly and helpful. Would use again

Odpowiedź od Elite Mobility
Elite Mobility were a pleasure to do…
Elite Mobility were a pleasure to do business with, from the first telephone enquiry to Bristol, to the very pleasant salesman who came and demonstrated our Mini Crosser, to the engineer who delivered our new M.C. and set it up for me. I would recommend you to anyone who needed help with disabled equipment. Thank you all very much.
Sue Alexander

Odpowiedź od Elite Mobility
AWFUL experience with them
AWFUL experience with them, will try to brief it.
My Mum bought a powerchair off them, the all singing and dancing one. She's on oxygen and needs a chair to get around on and for hosp,docs appointments. Chair arrived and we charged it up according to instructions. All the user manuals are written in poorly translated Asian, it didn't correspond to the appliance in several ways and you have to work it out for yourself.There's no way my elderly Mother would have been able to understand it if she was on her own. Mum tried the chair out by going up the lane 600 yards and back, all seemed well.
1 day later she had a hosp appointment, I loaded it up carefully in the van and off we went, when we tried to use it the key fob wouldn't make the chair open so we couldn't use it. I had to go and get a porter's chair down for her instead. NOT impressed.
Got home and unloaded, the other key fob we had at home opened the chair so one of the two key fobs is faulty, the chair beeped/flashed 5 times when we tried to turn it on, it says in the manual that this means the right hand motor has a short to the battery connection.
Plus it said the battery was flat, this chair had only been 600 yards up the lane at a gentle pace and back yet was supposed to travel up to 9 miles on one charge?
Charged it up again, same thing so we gave up with it.
Mum decided that as it had 3 serious faults from brand new that she didn't want it.
I contacted Elite as it was still within the 14 days cooling off period telling them it was faulty, not fit for purpose and to come and get it as she was rejecting it.
They have just been and want a £60 collection fee!
I don't think so, if the money for the chair is not returned asap and no collection fee added I will be seeing them in the small claims court.
I would not recommend this product or this company to anyone
I WILL update this at a later date about whether Elite have given my Mother her full refund or not.
UPDATE:
Well, today I have heard from elite, they say there's no fault with it! Of course they do!
I did take a video of the chair showing it fully charged, then me trying to use it and the beeping and flat battery warning as well as the non functioning key fob. They say they don't pay out until Friday, if a full refund isn't forthcoming including the "£60 collection fee" then, next stop is my solicitor. I have spoken to trading standards over this too.
I will wait until Friday to see what turns up.
Update:
We receive in the post a receipt from Elite today 08-10-19. They haven't charged my Mum the £60 collection fee for their faulty goods, saw sense at last did you Elite?
The money that has been paid back, hasn't arrived yet in the card account so watching and waiting.
I would STILL say to anyone who uses Elite mobility to becareful, read all the small print and shop around and DON'T sign for anything until you ask them about hidden fees/charges and get an answer in writing and signed if possible. IF you get faulty goods from new such as we did, video the faults so they can't try to say there's nothing wrong with the item as they did with us.
CONCLUSION:
NOT a trustworthy thing to do is it, sell an 86 year old woman with breathing and heart problems a powerchair costing £3,000 that turns out to be faulty and they try to charge her 60 quid to collect it, speaks volumes.
Make your own mind up.
I have recently taken delivery of a…
I have recently taken delivery of a Mini Crosser X1 with increased speed and 85 amp batteries. I exchanged my Mini Crosser M1(2) which I had for 18months and travelled 5065 miles!!
Elite have been excellent at dealing with any problems that I have had.. and they are 200 miles away .. I couldn’t get the same service locally.. a real pleasure to deal with.. and a product that to me is the best on the market.. my Freedom Pass

Odpowiedź od Elite Mobility
Pleasant knowledgable staff and good…
Pleasant knowledgable staff and good service

Odpowiedź od Elite Mobility
Haven't been with you long enough to…
Haven't been with you long enough to make a comment . The staff were pleasant .

Odpowiedź od Elite Mobility
Got here quicker than expected
Got here quicker than expected, and fault found right away.

Odpowiedź od Elite Mobility
Zeolite
You know when you walk into a shop and don't really know what you are looking for.....well this company will go that extra mile to help you out. The salesman was very helpful, took us out the back, up stairs, ciggy break, coffee. In the end, after a demonstration and test ride we went for the Zeolite. It has brought the family back together, we can now enjoy outings together and enjoy the company of our grand children. Excellent staff and a brilliant shop. Have had the scooter for six months and I wish I had got one a lot sooner. Thank you Elite.

Odpowiedź od Elite Mobility
i was given a mobility scooter from the…
i was given a mobility scooter from the trust . to help me gey out all the time . it is really nice and so fast. thank you again

Odpowiedź od Elite Mobility
I have found Elite Mobility to be very…
I have found Elite Mobility to be very helpful and only sell you what is best suited to you.
They were very helpful to alter my car hoist to suit my new scooter I had bought from them

Odpowiedź od Elite Mobility
Helpful People
Although some of the people I have spoken with are like “high powered” salesmen they are always courteous and helpful. Their customer service is excellent and they are usually very prompt.

Odpowiedź od Elite Mobility
Efficient and I didn’t feel pressured.
Yes, very efficient and the salesman explained everything clearly. I didn’t feel pressured in any way.

Odpowiedź od Elite Mobility
We have told people of your promptness…
We have told people of your promptness and caring of delivery of our newmobility scooter.

Odpowiedź od Elite Mobility
This is a friendly company who unlike…
This is a really friendly company who unlike some are happy to give you the time to look around the store and once you found what you want they are happy to answer any questions you may have. I have used Elite Mobility several times and I would recommend them to anyone looking for equipment. If it's not in store they are happy to order it in. You are not pressured to buy items they want to sell you and their prices personally I feel are better than most. They believe in helping disabled people and are not all about making money from them.

Odpowiedź od Elite Mobility
Been a very rewarding relationship…
Been a very rewarding relationship between myself and all members of Elite mobility,they are always very friendly and helpful and sort out my issues as quickly as they can.
Extremely nice people to deal with all round.
Thanks Guys.

Odpowiedź od Elite Mobility
Fantastic
Fantastic, friendly, efficient service from start to finish!!

Odpowiedź od Elite Mobility
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