Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

is elite company does not buy your old mobility accessories unless you exchange with them, there prices are very high considering internet prices. So do your research before purchesing. Obviously they... Zobacz więcej

Oceniono na 1 z 5

Bunch of con merchants that prey on elderly people that live alone. Conned my elderly and very ill uncle into paying a massively inflated £3000 for an electric scooter and another £400 for an extra po... Zobacz więcej

Oceniono na 1 z 5

My vulnerable father was visited by one of Elite Mobility's travelling sales persons. He was in effect conned into buying a mobility scooter bearing an Elite Mobility logo for circa £2000. The real m... Zobacz więcej

Oceniono na 1 z 5

Rang for a home visit , no info with brochure as what paperwork would be required by Elite. Over a year later and several lies informing me Insurance Co finally agreed to me having a scooter through m... Zobacz więcej

Informacje dotyczące firmy

  1. Dostawca sprzętu dla osób z ograniczoną mobilnością

Napisane przez firmę

Welcome to Elite Mobility Limited, a family run business specialising in the mobility products market. Established in April 2000, we have grown into one of the UK’s leading mobility specialists supplying the general public directly with top quality, competitively priced mobility scooters, wheelchairs, beds, chairs and stairlifts. Supplier of Mini Crosser in the UK


Dane kontaktowe

1,9

Słaba

Wynik TrustScore: 2 na 5

42 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,9

Wszystkie recenzje

(42)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Stair lift installation

Good customer service from beginning to end and excellent workmenship. Would highly recommend Elite Mobility for all you're needs.

18 września 2020
Opinia niezależna
Logo Elite Mobility

Odpowiedź od Elite Mobility

Thank you so much for your kind words and recommendation. We're delighted to hear that you had a positive experience with our stair lift installation and customer service.

Your satisfaction is our top priority, and it's always rewarding to know we're meeting our customers' needs.

Should you require any further assistance, please don't hesitate to contact us. We look forward to serving you again in the future!

Thanks for your review.

Mike - General Manager

Oceniono na 5 z 5

Maintenance was required on my scooter

Maintenance was required on my scooter, the work was completed timeously and to a high standard.

18 września 2020
Opinia niezależna
Logo Elite Mobility

Odpowiedź od Elite Mobility

Thank you for your positive feedback. We're delighted to hear that our team was able to provide timely and high-quality maintenance for your scooter.

We strive to deliver excellent service and it's always encouraging when customers acknowledge the hard work of our team.

Should you need any more assistance or maintenance in the future, please don't hesitate to reach out to us.

Thanks for your review.

Mike - General Manager

Oceniono na 5 z 5

Genie self fold scooter

Service second to none ,absolutely no pressure to buy.Unfortunately due to unforeseen problem [ no fault of Elite Mobility ]I had to cancel sale ,still first class help given to achieve this aim ,these are the people contact if you are thinking of buying .J.Bird

2 grudnia 2019
Opinia niezależna
Logo Elite Mobility

Odpowiedź od Elite Mobility

Dear J. Bird,

Thank you so much for your kind words, even though circumstances led to the cancellation of the sale. We're glad to know that you felt no pressure to buy and were satisfied with our service.

Your feedback is greatly appreciated and it motivates us to continue providing top-notch service to our customers. Should you consider purchasing in the future or need any assistance, we're always here to help.

Thanks for your review.

Mike - General Manager

Oceniono na 5 z 5

Very friendly and helpful

Very friendly and helpful. Would use again

27 listopada 2019
Opinia niezależna
Logo Elite Mobility

Odpowiedź od Elite Mobility

Thank you for your positive feedback! We're thrilled to hear that you found our team friendly and helpful. Your satisfaction is our highest priority.

We look forward to the opportunity to serve you again in the future. Please don't hesitate to reach out if you need any further assistance.

Thanks for your review.

Mike - General Manager

Oceniono na 5 z 5

Elite Mobility were a pleasure to do…

Elite Mobility were a pleasure to do business with, from the first telephone enquiry to Bristol, to the very pleasant salesman who came and demonstrated our Mini Crosser, to the engineer who delivered our new M.C. and set it up for me. I would recommend you to anyone who needed help with disabled equipment. Thank you all very much.
Sue Alexander

20 listopada 2019
Opinia niezależna
Logo Elite Mobility

Odpowiedź od Elite Mobility

Dear Sue Alexander,

Thank you so much for your kind words and recommendation. We're thrilled to hear that from your initial inquiry to the delivery and setup of your Mini Crosser, our team was able to provide excellent service.

We take pride in assisting our customers and making sure their needs are met. Your feedback is greatly appreciated and serves as a great encouragement to our team.

Should you require any further assistance or have any more needs regarding disabled equipment, please don't hesitate to contact us.

Thanks for your review.

Mike - General Manager

Oceniono na 1 z 5

AWFUL experience with them

AWFUL experience with them, will try to brief it.
My Mum bought a powerchair off them, the all singing and dancing one. She's on oxygen and needs a chair to get around on and for hosp,docs appointments. Chair arrived and we charged it up according to instructions. All the user manuals are written in poorly translated Asian, it didn't correspond to the appliance in several ways and you have to work it out for yourself.There's no way my elderly Mother would have been able to understand it if she was on her own. Mum tried the chair out by going up the lane 600 yards and back, all seemed well.
1 day later she had a hosp appointment, I loaded it up carefully in the van and off we went, when we tried to use it the key fob wouldn't make the chair open so we couldn't use it. I had to go and get a porter's chair down for her instead. NOT impressed.
Got home and unloaded, the other key fob we had at home opened the chair so one of the two key fobs is faulty, the chair beeped/flashed 5 times when we tried to turn it on, it says in the manual that this means the right hand motor has a short to the battery connection.
Plus it said the battery was flat, this chair had only been 600 yards up the lane at a gentle pace and back yet was supposed to travel up to 9 miles on one charge?
Charged it up again, same thing so we gave up with it.
Mum decided that as it had 3 serious faults from brand new that she didn't want it.
I contacted Elite as it was still within the 14 days cooling off period telling them it was faulty, not fit for purpose and to come and get it as she was rejecting it.
They have just been and want a £60 collection fee!
I don't think so, if the money for the chair is not returned asap and no collection fee added I will be seeing them in the small claims court.
I would not recommend this product or this company to anyone
I WILL update this at a later date about whether Elite have given my Mother her full refund or not.
UPDATE:
Well, today I have heard from elite, they say there's no fault with it! Of course they do!
I did take a video of the chair showing it fully charged, then me trying to use it and the beeping and flat battery warning as well as the non functioning key fob. They say they don't pay out until Friday, if a full refund isn't forthcoming including the "£60 collection fee" then, next stop is my solicitor. I have spoken to trading standards over this too.
I will wait until Friday to see what turns up.
Update:
We receive in the post a receipt from Elite today 08-10-19. They haven't charged my Mum the £60 collection fee for their faulty goods, saw sense at last did you Elite?
The money that has been paid back, hasn't arrived yet in the card account so watching and waiting.

I would STILL say to anyone who uses Elite mobility to becareful, read all the small print and shop around and DON'T sign for anything until you ask them about hidden fees/charges and get an answer in writing and signed if possible. IF you get faulty goods from new such as we did, video the faults so they can't try to say there's nothing wrong with the item as they did with us.
CONCLUSION:
NOT a trustworthy thing to do is it, sell an 86 year old woman with breathing and heart problems a powerchair costing £3,000 that turns out to be faulty and they try to charge her 60 quid to collect it, speaks volumes.
Make your own mind up.

1 października 2019
Oceniono na 5 z 5

I have recently taken delivery of a…

I have recently taken delivery of a Mini Crosser X1 with increased speed and 85 amp batteries. I exchanged my Mini Crosser M1(2) which I had for 18months and travelled 5065 miles!!
Elite have been excellent at dealing with any problems that I have had.. and they are 200 miles away .. I couldn’t get the same service locally.. a real pleasure to deal with.. and a product that to me is the best on the market.. my Freedom Pass

27 września 2019
Opinia niezależna
Logo Elite Mobility

Odpowiedź od Elite Mobility

Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you're enjoying your new Mini Crosser X1 and that it's serving as your "Freedom Pass". It is indeed a fantastic product and we're proud to offer it.

We're also glad to know that despite the distance, our team has been able to provide excellent service and resolve any issues that have arisen. Your satisfaction is paramount to us and we strive to go above and beyond to ensure our customers' needs are met.

Please don't hesitate to reach out if you need further assistance or have any other needs. We look forward to continuing to serve you!

Thanks for your review.

Mike - General Manager

Oceniono na 4 z 5

Pleasant knowledgable staff and good…

Pleasant knowledgable staff and good service

27 sierpnia 2019
Opinia niezależna
Logo Elite Mobility

Odpowiedź od Elite Mobility

Glad to hear you had a good experience, we aim to give the best advice we can.

Thank you for the review.

Mike - General Manager

Oceniono na 3 z 5

Haven't been with you long enough to…

Haven't been with you long enough to make a comment . The staff were pleasant .

19 sierpnia 2019
Opinia niezależna
Logo Elite Mobility

Odpowiedź od Elite Mobility

Thanks for the review if there is anything we can do please let us know however, we hope to turn this into a 5 star in the future.

Mike - General Manager

Oceniono na 5 z 5

Got here quicker than expected

Got here quicker than expected, and fault found right away.

19 sierpnia 2019
Opinia niezależna
Logo Elite Mobility

Odpowiedź od Elite Mobility

Glad we were able to beat your expectations, we pride ourselves on the service we provide.

Thanks for your review.

Mike - General Manager

Oceniono na 5 z 5

Zeolite

You know when you walk into a shop and don't really know what you are looking for.....well this company will go that extra mile to help you out. The salesman was very helpful, took us out the back, up stairs, ciggy break, coffee. In the end, after a demonstration and test ride we went for the Zeolite. It has brought the family back together, we can now enjoy outings together and enjoy the company of our grand children. Excellent staff and a brilliant shop. Have had the scooter for six months and I wish I had got one a lot sooner. Thank you Elite.

31 lipca 2019
Opinia niezależna
Logo Elite Mobility

Odpowiedź od Elite Mobility

Lovely to hear you are out and about with the family again, glad we were able to get you on the right product, we aim to be as in depth as possible with all our customer as when you are happy that's all we can ask for.

Thanks again for the review.

Mike - General Manager

Oceniono na 5 z 5

i was given a mobility scooter from the…

i was given a mobility scooter from the trust . to help me gey out all the time . it is really nice and so fast. thank you again

19 czerwca 2019
Opinia niezależna
Logo Elite Mobility

Odpowiedź od Elite Mobility

Glad to hear the mobility scooter is getting you out and about.

Thanks for the review.

Mike - General Manager

Oceniono na 5 z 5

I have found Elite Mobility to be very…

I have found Elite Mobility to be very helpful and only sell you what is best suited to you.
They were very helpful to alter my car hoist to suit my new scooter I had bought from them

12 czerwca 2019
Opinia niezależna
Logo Elite Mobility

Odpowiedź od Elite Mobility

Thanks Jacky we try our best to make sure the product is suited for your needs.

Thanks for your kind words.

Mike - General Manager

Oceniono na 5 z 5

Helpful People

Although some of the people I have spoken with are like “high powered” salesmen they are always courteous and helpful. Their customer service is excellent and they are usually very prompt.

7 grudnia 2018
Opinia niezależna
Logo Elite Mobility

Odpowiedź od Elite Mobility

Thank you for your review.

Mike - General Manager

Oceniono na 5 z 5

Efficient and I didn’t feel pressured.

Yes, very efficient and the salesman explained everything clearly. I didn’t feel pressured in any way.

5 grudnia 2018
Opinia niezależna
Logo Elite Mobility

Odpowiedź od Elite Mobility

Glad to hear your experience with us was exactly what we aim for our.

Thanks you for your review.

Mike - General Manager

Oceniono na 5 z 5

This is a friendly company who unlike…

This is a really friendly company who unlike some are happy to give you the time to look around the store and once you found what you want they are happy to answer any questions you may have. I have used Elite Mobility several times and I would recommend them to anyone looking for equipment. If it's not in store they are happy to order it in. You are not pressured to buy items they want to sell you and their prices personally I feel are better than most. They believe in helping disabled people and are not all about making money from them.

20 września 2018
Opinia niezależna
Logo Elite Mobility

Odpowiedź od Elite Mobility

Tania we haven't met but Tyrone can only say great things about you, we can only wish you good luck on your journey we are watching you all the time keep up the good work.

Thanks for you very kind words.

Mike - General Manager

Oceniono na 5 z 5

Been a very rewarding relationship…

Been a very rewarding relationship between myself and all members of Elite mobility,they are always very friendly and helpful and sort out my issues as quickly as they can.
Extremely nice people to deal with all round.
Thanks Guys.

19 lipca 2018
Opinia niezależna
Logo Elite Mobility

Odpowiedź od Elite Mobility

Chris it's a pleasure to have you as a customer, I have passed your thanks on to the team.

Oceniono na 5 z 5

Fantastic

Fantastic, friendly, efficient service from start to finish!!

20 października 2017
Opinia niezależna
Logo Elite Mobility

Odpowiedź od Elite Mobility

Thanks for your review Nick glad you are happy with the service.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej