Elite Wine Refrigeration Recenzje 873

Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Excellent communication throughout the process. I had ordered a display shelf which they didnt have in stock, but they were very clear on that and it arrived subsequently exactly as promised. Their de... Zobacz więcej

Oceniono na 5 z 5

The service was outstanding. Haley was very helpful in assisting on specification of the unit we needed When we wanted to add shelves Haley worked with the share house to fit these before de... Zobacz więcej

Oceniono na 4 z 5

Choice of delivery dates offered. Good communication, especially on narrowing down delivery time. Nice looking product, unboxed and put in place and product advice given. However the wine fridge spec... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Wanted a wine fridge for pre Christmas delivery at short notice, delivered to Ireland! Contacted Hayley who advised that stock wouldn't be available till after christmas! My fault for leaving it so... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep AGD
  2. Sklep RTV

Napisane przez firmę

We're Elite Wine Refrigeration and we pride ourselves on our extensive collection of wine cabinets, we only work with premium companies and wine cooler specialists from all over Europe. The official distributor for Dunavox, Swisscave, Climadiff, Avintage, La Sommeliere and EXPO and Ireland distributor. Shop with us and order with confidence.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

873 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

Elite Wine Refrigeration - Wonderful!

I will start by saying Elite Wine Refigeration are a benchmark for other companies to follow. All members of the team go that little bit extra, offering an exceptional service that they should be proud of. The website is easy to navigate, online chat perfect and very responsive at all times. Ordering was easy, prices competitive and communication from start to finish was without doubt the best experience I've had. Delivery was well organised and communicated and installation was very smooth and trouble free. Follow up was great as was ordering additional items for the wine cabinet later.
NB It should be noted that the wine cabinet specification (from the manufacturer) with respect to bottle capacity can be a little misleading regarding the bottle capacity if you are not aware of the following. It clearly states that it will hold X amount of 'Standard 75cl Light Bordeaux Bottles'. So anyone considering a wine cabinet or cooler needs to be aware there are many types of Bordeaux bottles, so if your wine bottles are not the Standard 75cl Light Bordeaux Bottles capacity will be compromised. My advice would be to buy a larger wine cabinet with more capacity if your circumstances permit.

10 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Fantastic customer service.

You can only judge a company's customer service by the way it reacts to problems. My technical problem was acted on and quickly resolved, 5*.

21 marca 2024
Opinia niezależna
Oceniono na 4 z 5

Elite and Climatiff

Through the whole process Elite were very helpful especially making sure that the fridge got delivered to a slightly awkward location.

20 marca 2024
Oceniono na 1 z 5

Really bad delivery experience

Really bad delivery experience. Multiplied communications before delivery, but the logistics company turned out to be inflexible, badly prepared and not user friendly. Dropped the fridge on the curb in the end. Élite was not user friendly either. I would not use them again.

20 marca 2024
Logo Elite Wine Refrigeration

Odpowiedź od Elite Wine Refrigeration

Hi Chris,

Thanks again for the feedback.

As we have discussed, its not a case of being unprepared or inflexible - prior to delivery we stipulated that we may leave it on the groundlfoor due to the U shaped stairs involved and the sheer size of the cabinet ordered, this was agreed prior to delivery.

When the crew attended the site was not safe to make the delivery of a 100kg cabinet by two people - You asked us to liaise with the contractors on site who asked our delivery crew to leave the cabinet where it was placed, the property was a building site.

That said, we take the feedback on board and I apologise that your buying experience was not to the standard we usually perform too.

If you have any further issues please let us know.

Best Regards,

Callum
Elite Wine

Oceniono na 4 z 5

Everything was done very efficiently…

Everything was done very efficiently and information given was spot on, i.e. delivery date/time etc. The delivery men were great but unfortunately the goods were damaged and had to be taken back. However within the hour I was contacted and told a replacement would be sent out.

20 marca 2024
Oceniono na 4 z 5

Great Service and clear communications

I have been looking for a large capacity wine fridge. The online chatroom has provided very useful advice to my queries. Ordering lead time was 6 weeks with regular updates on the progress and final delivery precisely sticking to schedule.

The Fridge has been performing well as expected - another happy customer of Elite Wine!!

1 marca 2024
Opinia niezależna
Oceniono na 5 z 5

Fantastic service

Dealt with Hayley and she couldn't have been more patient and helpful. Many emails and a couple of phone calls to make sure I was getting the right product for me. Regular updates and communication. Would highly recommend her and Elite Refigeration. Cooler arrived when they said it would and delivery was excellent, set it up and took all the rubbish away. Couldn't be happier with the service and the cooler. Thanks very much.

23 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

Great Products and Service

After an extensive internet trawl, I selected a wine cooler from Elite Wine Refrigeration - partly influenced by the plethora of glowing endorsements on Trustpilot.
Both product and customer care, in the person of ever-efficient Hayley Warner, were 5 star! Thank you Hayley! Delivery by McGimpseys of Bangor was seamless and punctual. Would thoroughly recommend this company.

23 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

Superb product (a wine fridge) and…

Superb product (a wine fridge) and excellent customer car with the delivery and in the buying process. I was kept regularly informed as to when the product would be ready to be delivered. Very happy with the fridge. Well fitted by the delivery staff in our kitchen.

5 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

Great experience

Great experience.
I highly recommend this company.
Fast and very helpful.
Even 2 years since I have purchased my fridge, they were very good at assisting me with the problem I have had and it now has been fixed.

12 lutego 2024
Opinia niezależna

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