Elegance Urban Recenzje 126

Wynik TrustScore: 2 na 5

2,1

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Zobacz, co mówią recenzenci

Oceniono na 3 z 5

I like the items I received, but they send out way too many promotional emails after you buy something. I had to unsubscribe because my inbox was getting too cluttered.

Reakcja na opinię

Oceniono na 4 z 5

Good quality items. The only reason I am giving 4 stars instead of 5 is because the return window is only 14 days. If you buy things as Christmas gifts in November, you can't return them in January.

Reakcja na opinię

Oceniono na 1 z 5

Half price elegance is a scam company! Do not order with them. Email address for customer queries doesn't exist, once orders are placed the website doesn't exist but the money will still leave your... Zobacz więcej

Oceniono na 1 z 5

Terrible- following points already mentioned in another review & I will confirm. Over priced, cheap materials & noting like pictures. To try return a £40 jacket was going to cost me over £20 postage... Zobacz więcej


Dane kontaktowe

2,1

Słaba

Wynik TrustScore: 2 na 5

126 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

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Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

The posture correcting chair cushion…

The posture correcting chair cushion has been an absolute blessing for my lower back. I sit at my sewing machine for hours now without aching. Wonderful invention.

5 marca 2026
Opinia niezależna
Logo Elegance Urban

Odpowiedź od Elegance Urban

Hi Alice,

We’re so happy to hear the posture correcting chair cushion has made sewing more comfortable for you. Knowing it helps your lower back feel better means a lot to us. Enjoy your hours at the sewing machine without any aches!

— The Elegance Urban Team 🌸

Oceniono na 4 z 5

Good quality items

Good quality items. The only reason I am giving 4 stars instead of 5 is because the return window is only 14 days. If you buy things as Christmas gifts in November, you can't return them in January.

22 marca 2026
Opinia niezależna
Logo Elegance Urban

Odpowiedź od Elegance Urban

Hi Andrew,

I’m glad you’re happy with the quality of your items. I completely understand the frustration with the 14-day return window, especially around Christmas shopping. We really appreciate your feedback, and it’s something we’ll keep in mind for the future. Hope your gifts bring a lot of joy this season.

Best,
Ana
Elegance Urban Customer Service

Oceniono na 5 z 5

Such a clever variety of products

Such a clever variety of products. I originally just came on here to buy a garden hose nozzle, and ended up getting a beautiful set of coasters and a gift for my grandson. Very fun site to browse with a cup of coffee.

24 marca 2026
Opinia niezależna
Logo Elegance Urban

Odpowiedź od Elegance Urban

Hi Kevin,

It’s great to hear that our site turned a simple nozzle hunt into a fun browsing experience! I’m glad you found a set of coasters and a gift for your grandson—sounds like a perfect little treat for a coffee break. We hope every visit feels just as enjoyable.

Best,
Ana
Elegance Urban Customer Service

Oceniono na 3 z 5

I like the items I received

I like the items I received, but they send out way too many promotional emails after you buy something. I had to unsubscribe because my inbox was getting too cluttered.

19 marca 2026
Opinia niezależna
Logo Elegance Urban

Odpowiedź od Elegance Urban

Hi Angelo,

We’re glad to hear you liked the items you received! I understand it was a bit much with the promotional emails, and I completely get why you needed to unsubscribe. If there’s anything else we can help with or if you’d like to share feedback directly, please reach out to us. We really appreciate your thoughts!

Ana
Elegance-Urban

Oceniono na 5 z 5

Their customer service team is top

Their customer service team is top notch. I accidentally put my old address in during checkout. I realized it an hour later, sent a panicked email, and a lovely lady named Sarah fixed it for me before it shipped. Thank you!

16 marca 2026
Opinia niezależna
Logo Elegance Urban

Odpowiedź od Elegance Urban

Hi Mark,

We’re so glad Sarah was able to quickly fix your address before your order shipped. It’s great to hear our team could help and make the process stress-free. We really appreciate you sharing your experience with us.

Best,
Ana
Elegance Urban Customer service

Oceniono na 5 z 5

Elegance Urban This is my third time

Elegance Urban This is my third time ordering from elegance-urban.com this year. Every single time, the items arrive well-packaged and look exactly like the pictures. It's nice to find a store that actually delivers what they promise.

14 marca 2026
Opinia niezależna
Logo Elegance Urban

Odpowiedź od Elegance Urban

Hi Oscar,

We’re thrilled to hear this is your third time ordering and that everything continues to arrive just as expected. It’s wonderful to know our packaging and products meet your expectations every time. We really appreciate your loyalty and for sharing your experience with us.

Best,
Ana
Elegance Urban Customer service

Oceniono na 5 z 5

"Bought the heated throw blanket for my

"Bought the heated throw blanket for my wife. She uses it every evening while we watch television. It's very plush and the power cord is plenty long."

2 marca 2026
Opinia niezależna
Logo Elegance Urban

Odpowiedź od Elegance Urban

Hi Raymond,

We’re glad to hear your wife is enjoying the heated throw blanket and that it’s cozy for your evenings together. It’s great to know the plush material and long power cord make it convenient to use. We really appreciate you sharing your experience with us.

Best,
Ana
Elegance Urban Customer service

Oceniono na 5 z 5

The website is easy enough to use

The website is easy enough to use, but the shipping took nearly 12 days to reach me in Ohio. I had to email them to get my tracking number. They did reply quickly, but the logistics could be better.

5 marca 2026
Opinia niezależna
Logo Elegance Urban

Odpowiedź od Elegance Urban

Hi Matthew,

We’re glad to hear you found the website easy to use and that our team responded quickly to your tracking inquiry. We understand the shipping took longer than expected, and we appreciate your feedback about the logistics. Your input helps us improve the experience for everyone.

Best,
Ana
Elegance Urban Customer service

Oceniono na 5 z 5

A great selection of items

A great selection of items! I always check this site first when I need a birthday gift for my daughters or just something practical for the house. Prices are very reasonable for the quality you get.

3 marca 2026
Opinia niezależna
Logo Elegance Urban

Odpowiedź od Elegance Urban

Hi Jacob,

We’re glad to hear our site is your go-to for birthday gifts and practical items for the house. It’s great that you find the prices reasonable for the quality you get. We really appreciate you sharing your experience with us.

Best,
Ana
Elegance Urban Customer service

Oceniono na 5 z 5

My therapist recommended these toe…

My therapist recommended these toe separators. The cite was easy to use. No glitches. (I hope the separators work.

3 marca 2026
Opinia niezależna
Logo Elegance Urban

Odpowiedź od Elegance Urban

Hi Kathy,

We’re glad to hear the toe separators were easy to use and glitch-free. We hope they work well for you and make a difference as your therapist recommended. Thanks for sharing your experience with us.

Best,
Maria
Elegance Urban Customer service

Oceniono na 1 z 5

Half price elegance is a scam company

Half price elegance is a scam company! Do not order with them.
Email address for customer queries doesn't exist, once orders are placed the website doesn't exist but the money will still leave your account.
Items if actually delivered aren't as shown on the website.
If you fall victim to their scam take screenshot of everything from the order, the website, emails, attempts to contact them because it will help you hugely when you have to contact your bank to claim your money back.

14 grudnia 2025
Opinia niezależna
Oceniono na 1 z 5

Scam Company

Hopefully I can save people from making a BIG mistake by buying from this SCAM company. Item's are shipped from China and take weeks to arrive. Very poor materials and quality, basically just junk. I was told I can't return because it was on sale...that was never disclosed. Please don't buy from this company.

11 października 2025
Opinia niezależna
Oceniono na 1 z 5

Do not use this company

Not worth any stars at all. Goods arrived which are nothing like the image. I rejected the item of clothing with the company. They "do not offer refunds" but would give a discount on future purchases. I insisted and they agreed that I could post the utem to them in CHINA, This expensive post was never "received" by them. They wrote that they would refund anyway but never did. AVOID

29 maja 2025
Opinia niezależna
Oceniono na 1 z 5

Stay away from this online scam.

Stay away from this online scam.
First, the item you receive does not match either the quality or the size that is advertised.
Second, you will never be able to get your money back because they claim that everything is on sale — and therefore non-refundable.
But the trick is that everything on their website is always “on sale.”
They offer you to keep the item and only give you store credit for 75%, which is useless.
The products are very low quality in reality, even though they look nice in the pictures.

Total scam. Stay away.

4 listopada 2025
Opinia niezależna
Oceniono na 1 z 5

Similar bad experience to many reviews

Similar experience to many reviews on here. Poor quality products, then finding out the returns location is in China, not The Netherlands as sited on their sales literature online. And over £20 returns payment is for the customer to pay!!
Then months after, my returns has been redelivered back to me, having followed the returns process to the letter. Some excuse about it being stuck in customs. So I'm not only out of pocket for shoddy products, but also expensive returns costs.
Please, stay well clear of this company

15 października 2025
Opinia niezależna
Oceniono na 1 z 5

Out of pocket -£125

Ordered a dress in two different sizes, on arrival they were both the same size the fabric was of inferior quality and there wasn’t a straight seam anywhere to be seen. I emailed the company who said I could only have a credit note, I reminded them of their T and C, they then agreed I could have refund as long I shipped them back to China. This I did and following the courier tracking identified that they were then held by customs.
Customs said they were waiting for the parcel to be collected by the company - which they never did.
I’ve had no refund either but strangely enough DPD delivered the parcel back to me yesterday.
Out of pocket for £125 - don’t touch this company with a barge pole. You have been warned

4 października 2025
Opinia niezależna
Oceniono na 1 z 5

elegance-urban is a fraud

vendor sent the wrong product. we ordered small , they shipped large. they offered to take a return back to china with shipping costs at 4 times the product charge. they then lied to American Express and said that we did not ever contact them .
this is a fraudulent company. do not do business with them. they should have zero stars.

14 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Awful Company

I ordered a top which was nothing like the picture on the website. It couldn’t be further from the picture. Then when I wanted to return it, you have to pay for the return which is in China. DO NOT PURCHASE FROM THEM!

26 maja 2025
Opinia niezależna

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