Electronic Express - Chattanooga Recenzje 64

Wynik TrustScore: 4 na 5

4,0

2200 Hamilton Place Blvd, Suite 01, 37421 Chattanooga, Tennessee, US


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Service was very friendly and knowledgeable. Loading in my car was unexpectedly good as you could see the associate was as concerned about my car as he was about my purchase ensuring neither was scuf... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

I would have given 5 stars; but your people that load the appliances/merchandise act like that they are afraid to do anything with helping to secure the load. As soon as they got my Refrigerator loade... Zobacz więcej

Oceniono na 1 z 5

Worker called me a guy(I’m a female) and then he was just rude the whole experience all because I wanted to take my tv out the box. I understand the liability and I told him I wasn’t bringing it back... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Walked in, we were greated by a gentleman with a smile, letting us know he was there to assist us. I told him exactly what I wanted in a washer. One that filled the tub up with wash & rinse water, & n... Zobacz więcej

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Informacje dotyczące firmy

  1. Sklep RTV
  2. Sklep AGD
  3. Sklep z komputerami i akcesoriami
  4. Sklep komputerowy
  5. Sklep TV
  6. Sklep z pralkami i suszarkami

O Electronic Express - Chattanooga

Napisane przez firmę

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Dane kontaktowe

  • 2200 Hamilton Place Blvd, Suite 01, 37421, Chattanooga, Tennessee, Stany Zjednoczone

  • 1-423 497-5381

4,0

Dobra

Wynik TrustScore: 4 na 5

64 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 86% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Top notch service.

Service was very friendly and knowledgeable. Loading in my car was unexpectedly good as you could see the associate was as concerned about my car as he was about my purchase ensuring neither was scuffed/scratched.

6 czerwca 2026
Logo Electronic Express - Chattanooga

Odpowiedź od Electronic Express - Chattanooga

Thank you for the feedback on our service!

Oceniono na 5 z 5

Speed Queen Washer ❤️❤️❤️

Walked in, we were greated by a gentleman with a smile, letting us know he was there to assist us. I told him exactly what I wanted in a washer. One that filled the tub up with wash & rinse water, & no lid lock. About 35 minutes later we walked out of Electronic Express with a 2 day delivery date of the best washer I have ever had in my life. Thank you Electronic Express for no pressure sales pitch, or trying to sell me something I didn’t want. We had a great sales experience, a fabulous delivery with two of the nicest delivery guys that used an appliance buddy to put & set up the washer without dragging it across the floor. I love this Speed Queen Washer, it is worth every penny spent. I highly recommend a Speed Queen & highly recommend Electronic Express Chattanooga!!

27 grudnia 2025
Opinia niezależna
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Odpowiedź od Electronic Express - Chattanooga

Thank you for the detailed feedback on our Chattanooga store's performance!

Oceniono na 1 z 5

Worker called me a guy(I’m a female)…

Worker called me a guy(I’m a female) and then he was just rude the whole experience all because I wanted to take my tv out the box. I understand the liability and I told him I wasn’t bringing it back for sure.. terrible experience won’t shop at that location again. Probably never with the company first and last time.

4 lutego 2026
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Odpowiedź od Electronic Express - Chattanooga

Thank you for the feedback. We’re very sorry to hear about your experience and apologize for the way you were addressed and for any rudeness you encountered. That’s not the level of service we aim to provide. Your comments will be shared with management so the situation can be reviewed. We appreciate you bringing this to our attention.

Oceniono na 5 z 5

Great shopping experience and delivery…

Great shopping experience and delivery with removal and installation. Customer service has been great as well when had a question about an available rebate. I was contacted in a few hours afterwards.

10 lutego 2026
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Odpowiedź od Electronic Express - Chattanooga

Thank you for review on your appliance purchase!

Oceniono na 4 z 5

I would have given 5 stars

I would have given 5 stars; but your people that load the appliances/merchandise act like that they are afraid to do anything with helping to secure the load. As soon as they got my Refrigerator loaded, they vamoosed-- Didn't even help an old man secure it nor lift the ramp of his trailer. Lowe's or Home Depot's procedures should be taught.

3 lutego 2026
Oceniono na 5 z 5

Great group of people you have working…

Great group of people you have working there, I felt truly welcome there, I appreciate that I didn't feel pressured spend more and any questions I had were answered

10 stycznia 2026
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Odpowiedź od Electronic Express - Chattanooga

Thank you for the feedback on our service at our Chattanooga store!

Oceniono na 5 z 5

The best !!!

30 grudnia 2025
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Odpowiedź od Electronic Express - Chattanooga

Thank you for the feedback!

Oceniono na 1 z 5

the product was purchased online

the product was purchased online. There were 2 of the items in our area. One was open box which we were fine with especially at $700 less than the new item. However as it was the weekend before Thanksgiving I needed the one in my immediate area. When I went to pick it up- it was not new- it was the display model. I pointed out discrepancy and we had not problem purchasing open box or display but would expect it to be at a reduced price. They said it was purchased on line and this is what they had. I decided to proceed with purchase as we were days from a holiday. We were able to leave with the display and now have it in our home but it makes a loud metallic sound when closing that our prior (identical) unit did not make. I cannot help but assume this either because of the use in display or the lack of appropriate packaging for transport. it was wrapped in plastic wrap not box or styrofoam to cushion during transport.

21 listopada 2025
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Odpowiedź od Electronic Express - Chattanooga

Thank you for the review. Your feedback has been forwarded to multiple members of management for review.

Oceniono na 5 z 5

Excellent customer service

Had a back order issue with online. Called the store they had my exact order online cancelled and store pickup was done that day. So easy and so helpful Hamilton Place location customer service TOP NOTCH. Highly recommend. Great experience. Love my new washer and dryer.

6 października 2025
Oceniono na 5 z 5

I love Electronic Express

I love Electronic Express. I have bought a PC, PS5, IPad, Children’s tablets, and a very nice Bose speaker from this place. I used to live in Chattanooga TN where I bought in person. Now I live in CA where I buy online and they ship quickly to me. I love that they accept SNAP Finance where I buy and pay off on the 100 day same as cash option. It’s just heavenly!

11 sierpnia 2025
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Odpowiedź od Electronic Express - Chattanooga

Thank you for the detailed feedback on your years of experience with us. We look forward to shipping your next product!

Oceniono na 1 z 5

I have spent almost 15k in 6 months…

I have spent almost 15k in 6 months. Last purchase we got a couch, portable AC. TV, Refrigerator. The couch has a light that doesn't the TV remI
iIe doesn't work, AC is missing the remote, the guys that showed up to deliver er the couch couldn't assemble it and when they came to fix the light they didn't bring parts. So 3 weeks to come check and verify the light didn't work now 3 weeks later still no light.

15 czerwca 2025
Opinia niezależna
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Odpowiedź od Electronic Express - Chattanooga

Thank you for the feedback. Your feedback has been forwarded to our home delivery department for review.

The home delivery department has requested that I ask you to contact them so they can resolve your situation. You can contact them at 615-346-1415 or homeinstall@electronicexpress.com.

You might find that Trustpilot is requesting your information. If you allow them to forward it to me, I will then forward your contact information to our home delivery department.

Oceniono na 1 z 5

I paid ax 129.00 dollars they can out…

I paid ax 129.00 dollars they can out the washer and dryer set an they didn't put on my air vent to the dyer,,,,and I call about it an no one ever came back out 😡😡😡

2 marca 2025
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Odpowiedź od Electronic Express - Chattanooga

Thank you for the feedback. Your email has been forwarded to our home install team so they can resolve your situation.

Update: They got back to me with a picture of your laundry area. There doesn't appear to be a dryer exhaust port anywhere in the picture. Is the exhaust port on the ceiling because I see about 10 foot of cement wall within the picture. Please let us know if our installers overlooked the port. If you don't have an exhaust port, a contractor will have to install an exhaust first.

Oceniono na 1 z 5

We ordered a TV from Amazon and…

We ordered a TV from Amazon and apparently Electronic Express was the seller. Their truck delivered it instead of coming from normal Amazon channels. The drivers used a huge box truck and seemed to have a difficult time handling it, not being able to come up into our entry without a lot of trouble. There was nothing wrong with the TV. The problem came when they left they backed around into our community mailbox and turned it over sideways, leaving it unusable. When we contacted Amazon they said Electronic Express was responsible not Amazon. We contacted Electronic Express and they sent word to their transportation department who contacted us. We sent in pictures of the damage and asked for insurance coverage. They inquired if we had it on a ring camera or an eye witness. No one saw them back into it but it became evident when we walked outside after they left. It would take a vehicle that large to bend over a steel box and the concrete it was on. Now no one will call us back. The residents, all elderly, now have to go to the post office every day to get their mail. We just ordered a new mailbox and now have to have the old one removed, along with installation of the new one, and then have the post office rekey. It is just not right that Electronic Express has not taken responsibility for this incident and refused to contact us further. Expenses could run as high as $5000 that our residents will be responsible for because of Electronic Express Delivery.

7 lutego 2025
Opinia niezależna
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Odpowiedź od Electronic Express - Chattanooga

Apologies for not responding to your feedback sooner. I forwarded it to our delivery department, and they informed me that your mailbox was mostly fixed. Please contact our delivery department if the mailbox compartment you reported two days ago still does not open properly after it is serviced again.

Thank you.

Oceniono na 3 z 5

As described

As described. Accurate

22 lutego 2025
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Odpowiedź od Electronic Express - Chattanooga

Thank you for the feedback! What can we doe to earn a 4 or 5 star review from you in the future? Feel free to update your review and we'll see your updated response. We thank you in advance.

Oceniono na 5 z 5

TV ordering and delivery

The TV was ordered online and delivered by one of the local stores. Communication was very good letting me know in advance when the TV would be delivered. It came on the date advised.

7 lutego 2025
Oceniono na 5 z 5

Electronics Express is the only place that I do business

Strider and Lamar are amazing. Strider is beyond extremely knowledgeable about all things Tech. He is also very friendly and personable. Strider previously helped my wife and I pick out a washer/dryer set. We couldn't be happier with them. He recently helped us pick out a TV and TV Stand. He flawlessly set up delivery and hook up for both. We are extremely happy with all of the above. Strider is my sales guy, period. Lamar is in the financing department. I enjoy talking to him. He is so personable as well as knowledgeable. He has passed down some financing tips to me that I appreciate so much. If I'm going to buy something, I check out Electronics Express in Chattanooga Tn. first, period! No exceptions! Talk to Strider and Lamar for all your house hold and entertainment needs. You can thank me later.

1 lutego 2025
Opinia niezależna
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Odpowiedź od Electronic Express - Chattanooga

Thank you for your thoughtful and detailed review, Jonathan! We're thrilled to hear how much you’ve enjoyed working with Strider and Lamar—they truly go above and beyond for our customers. It’s great to know that your washer and dryer have been serving you well, and we’re excited that you’ve added a new TV and stand to your home. We appreciate your loyalty to Electronic Express in Chattanooga and look forward to helping you with any future needs. Enjoy your new setup!

Oceniono na 1 z 5

Why would I have to keep trying to…

Why would I have to keep trying to schedule a delivery date when you basically already gave me a delivery date when I placed my order now I’m just waiting and waiting because yall wanna be lazy and not be on top of y’all’s game and I’m still waiting on my stuff to come it’s Jan. 26th I was supposed to receive my stuff on the 22nd.

18 stycznia 2025
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Odpowiedź od Electronic Express - Chattanooga

We’re so sorry to hear about your frustration, and we sincerely apologize for the inconvenience this has caused. After reviewing our records, it appears we attempted delivery, but no one was home at the time. Additionally, it seems the contact number we have on file may not be correct, as the individual we reached indicated they have not shopped with us.

We want to resolve this for you as quickly as possible. Please check with out delivery department to confirm that they have the correct phone number on file so we can make sure the delivery is successful. Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right.

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