Customer service was good until it wasn't. The item was delayed & my delivery was refunded, thank you. Each time I asked about delivery I'd receive an email as if thryre being proactive, they were not... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Got our new Barrel which was great. Struggled with the app and controlling it. Called the number and was put through to Johnny in technical support and he was AWSOME. Sorted it out with me on the phon... Zobacz więcej
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We’ve been using Ecoscent since opening our clinic and have been consistently impressed - not only with the quality of the fragrance and devices, but also with their outstanding customer service.... Zobacz więcej
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Excellent delivery service from start to finish. The delivery arrived on time, was handled with care, and the driver was professional, friendly, and courteous throughout. Communication was clear,... Zobacz więcej
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Informacje dotyczące firmy
O ecoscent.co.uk
Napisane przez firmę
At EcoScent, we are passionate about transforming spaces through the power of scent. As a leading UK-based scent marketing company, we combine innovative fragrance technology with expert knowledge to help businesses and individuals create memorable, immersive environments.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
Dane kontaktowe
Unit 17, Greenwich Centre Business Park, 53 Norman Road, SE10 9QF, London, Zjednoczone Królestwo
- 02031377283
- ecoscent@ecoscent.co.uk
- ecoscent.co.uk
4,1
Dobra
211 recenzji
Zaprasza klientów do wystawiania recenzji
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Odpowiada na 100% z negatywnych recenzji
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The scent and Puck are quality items ……
The scent and Puck are quality items … worth every penny
1 lipca 2026
Odpowiedź od ecoscent.co.uk
Hi Sharon,
Really appreciate this, means a lot.
Thanks for your support, and I'm glad it’s been a great addition to your space.
Best regards,
The EcoScent Team
Excellent product
The product is extremely well made I was expecting something made of plastic but this is solid metal and the finish is fantastic.
I use mine in a 1100sq ft apartment and it’s been tricky to get the intensity level set correctly, however, this is actually a positive as I have had to turn the levels down so much I can see the oils lasting much longer than I originally anticipated. I now have it on for three hours a day. 20 seconds working then a 200 second pause and you can still smell it coming up the stairs.
Customer service is brilliant, especially Johnny! Every company needs someone like Johnny. The chap is so knowledgeable about the products.
I’m looking forward to using more Barrels in other properties. The days of making somewhere smell of freshly baked bread to entice someone to buy are over!
Currently using a white tea scent but will also try the one that copies the Ritz for a deeper moodier scent.
All in all really please with the first week of ownership.
2 czerwca 2026
Opinia niezależna
Odpowiedź od ecoscent.co.uk
Hi Darren,
Thank you for such a detailed review, this is brilliant to read. We’re so glad you’re enjoying the build quality and finish of the machine, it’s something we take real pride in.
It’s also great to hear how you’ve dialled in the settings to suit your space. That level of control is exactly what we want users to have, and it’s a big plus that it’s helping your oils last longer too.
A special thank you for the kind words about Johnny; I’ll be sure to pass that on to him. He’ll really appreciate it.
Sounds like you’ve got a great setup already, and we’re excited for you to try more scents and machines across your other properties.
Thanks again for your support, it means a lot.
Best regards,
The EcoScent Team
Love love the smell it’s amazing 🤩…
Love love the smell it’s amazing 🤩 highly recommend it
20 maja 2026
Odpowiedź od ecoscent.co.uk
Hi Katherine,
Love this, thank you! We’re so glad you’re enjoying the scent; it’s great to hear.
Really appreciate the recommendation.
Best regards,
The EcoScent Team
Premium product, stylish & effective design.
I’ve been using the EcoScent Bluetooth Barrel – Wireless Portable Programmable Scent Machine for a few weeks now, and I’m genuinely impressed with both the performance and overall design.
The first thing that stood out to me was how sleek and modern it looks — it blends perfectly into my home without looking bulky or overly “techy.” Setup was incredibly simple. The Bluetooth app connected quickly, and I loved being able to customise the scent intensity and schedule directly from my phone. The programmable timer is a huge bonus because I can have the fragrance running only when I need it, which helps the oils last longer.
One of the best features is how quiet the machine is. Unlike other diffusers I’ve tried, this one is practically silent, making it ideal for bedrooms, offices, or relaxation spaces. Even better, the scent distribution feels smooth and consistent rather than overpowering. It creates that subtle luxury hotel fragrance effect throughout the room.
The wireless portability is another standout feature. After charging, I was able to move it between rooms without worrying about cables or plug sockets. The battery life has been excellent so far, and the build quality feels premium with its aluminium finish.
Coverage is surprisingly strong for a compact unit. It easily handles open-plan living areas and leaves the space smelling fresh for hours. I also appreciate that it uses cold-air diffusion technology rather than heat or aerosols, which feels cleaner and more professional.
If you’re looking for a stylish, effective, and easy-to-use scent machine for your home, office, or small commercial space, I’d definitely recommend the EcoScent Bluetooth Barrel. It delivers a premium scenting experience without being complicated or noisy. Worth the investment if you enjoy creating a welcoming atmosphere in your space.
28 maja 2026
Opinia niezależna
Odpowiedź od ecoscent.co.uk
Hi Adam,
Thank you so much for taking the time to share such a detailed review; this was a fantastic read. It’s great to hear how well the Bluetooth Barrel is fitting into your space, both in terms of design and performance.
We’re especially pleased that you’re enjoying the quiet operation, consistent scent distribution, and the flexibility of the app and scheduling; those are exactly the features we’ve worked hard to get right. It’s also great to hear the portability and coverage are working well for you.
Really appreciate your recommendation and support - it genuinely means a lot to us.
Best regards,
The EcoScent Team
GOLDEN BAMBOO
To purchase a product was really quick and delivery was good but most of all Golden Bamboo fragrance oil is truly amazing smell definitely recommend it
19 maja 2026
Opinia niezależna
Odpowiedź od ecoscent.co.uk
Hi Katherine,
Thank you for your kind feedback. We’re so glad to hear everything arrived quickly and that you’re loving the Golden Bamboo scent, it really is a favourite.
We really appreciate the recommendation!
Best regards,
The EcoScent Team
Absolutely stunning scents
Absolutely stunning scents! Beautifully packed. So so recommend ecoscent! Its bit pricey but worth every penny! They take care of every detail ⚘️
22 maja 2026
Opinia niezależna
Odpowiedź od ecoscent.co.uk
Hi Roksana,
Thank you so much for your lovely words, this is great to hear. We’re so glad you’re enjoying the scents and that everything arrived beautifully packaged.
We really appreciate your note on pricing as well, and it means a lot to hear you feel it’s worth it.
Thanks again for your support and recommendation.
Best regards,
The EcoScent Team
Perfect product and service
7 maja 2026
Odpowiedź od ecoscent.co.uk
Hi Tamas,
Thank you so much, we really appreciate that. Great to hear both the product and service hit the mark for you.
Thanks again for your support!
Best regards,
The EcoScent Team
Wow, you won’t be disappointed!
Wow!
I love this stuff, after visiting a hotel by emmerdale village, the hotel was enveloped with this scent, wrapped in their scent for two days I had to order it for myself- for home.
I ordered the mini diffuser, and 100ml of sandalwood, bergamot & citrus. (It’s divine!)
On arrival, wrapped in beautiful black packaging, padded & luxurious looking it felt like my birthday. I couldn’t wait to get the scent inside the diffuser & envelope my home like the hotel! Everyone comments on it, the small diffuser covers the whole of my 3 bed downstairs. It’s lovely. Everyone that walks through the door comments on how lovely it smells.
The 100ml has lasted around 3 months, with use in the morning & evening after dinner and I’ve since brought the same scent in a 30ml as the 100ml is expensive, and also so I can see how long it lasts with daily use. To see if it’s more affordable, maybe a monthly purchase. With the 30ml I also received a gift, a cleaning solution in the same 30ml size which was a lovely surprise.
Compared to other diffusers I’ve used this absolutely knocks them out of the park! Delivery is within a couple of days too, with emails to update you.
Don’t hesitate to buy!
6 maja 2026
Odpowiedź od ecoscent.co.uk
Hi Alisha,
Wow, thank you so much for this - what an amazing review to read. We love hearing how you discovered us through a hotel and then brought that same experience into your home.
It’s great to know the Puck diffuser is filling your space so well and that the scent is getting so many compliments. And we’re really glad the packaging and little extras made it feel special too, that’s exactly what we aim for.
We really appreciate you sharing your thoughts on sizes and value as well, that kind of feedback is genuinely helpful for us.
Thanks again for your support; it honestly means a lot.
Best regards,
The EcoScent Team
Absolutely beautiful scents ,long…
Absolutely beautiful scents ,long lasting and so easy to manage timings,am obsessed!Only downside is out of their control,I live in Ireland and the shipping of €40 and customs charge of €37 makes it difficult to justify continuing but product itself is truly amazing!
3 kwietnia 2026
Opinia niezależna
Odpowiedź od ecoscent.co.uk
Hi Margaret,
Thank you so much for your lovely feedback, we’re so glad to hear how much you’re enjoying the scents and how easy you’re finding the scheduling. “Obsessed” is exactly what we love to hear 😊
We completely understand your point on shipping and customs to Ireland, and we really appreciate you highlighting it. It’s something we’re always looking at improving where possible.
Thanks again for your support, it genuinely means a lot to us.
Best regards,
The EcoScent Team
This is my third purchase .
This is my third purchase .. I love the product... the selection of scents has something for everyone's taste. Quick delivery . I am very happy with my purchase.
4 maja 2026
Opinia niezależna
Odpowiedź od ecoscent.co.uk
Hi Ann,
Thank you so much for coming back to us again; we really appreciate your continued support.
It’s great to hear you love the product and that the range of scents has something for everyone. We’re also glad the delivery has been quick for you.
Thanks again for your kind words, it means a lot to us.
Best regards,
The EcoScent Team
Fragrant workplace!
Product is great, company responsiveness and customer service is exceptional.
20 kwietnia 2026
Odpowiedź od ecoscent.co.uk
Hi Chris,
Thank you for your kind feedback! We’re pleased to hear you’re enjoying the product and that it’s making your workplace smell great.
It’s also fantastic to know our team’s responsiveness and service stood out to you.
We really appreciate your support.
Best regards,
The EcoScent Team
The product looks nice and the odors I…
The product looks nice and the fragrances I purchased smelt good. I must say that trying to program it was tiring.
23 kwietnia 2026
Odpowiedź od ecoscent.co.uk
Hi Arlene,
Thank you for your feedback. We’re really glad to hear you like the look of the product and the fragrances you chose.
I’m sorry to hear the setup felt tiring. That’s not the experience we want for you. If you need any help at all, please don’t hesitate to reach out, our team is always happy to guide you through it step by step.
Thanks again for sharing your thoughts; it really helps us improve.
Best regards,
The EcoScent Team
Overall very pleased with product
Promptly delivery and item packaged well. Bit of a shame I received the silver top product when I ordered the gold top product. But it works really well and gives off much more scent than a diffuser would. Overall very pleased.
23 kwietnia 2026
Odpowiedź od ecoscent.co.uk
Hi Harriet,
Thank you for your feedback. I’m glad to hear your order arrived quickly and was well packaged and that you’re enjoying the strength of the scent.
I’m sorry about the mix-up with the silver top instead of gold. That’s not what you ordered and we appreciate you flagging it. If you’d still like us to sort this for you, just let us know and we’ll be happy to help.
Thanks again for your support, we’re pleased to hear you’re overall happy with your purchase.
Best regards,
The EcoScent Team
Great Product..
Purchased the Ecoscent Bluetooth barrel. Really enjoying the item simple to use and scents are good quality. The customer service deserved a mention too. They are always on hand to assist with enquires and also have a WhatsApp chat for fast communication..
9 kwietnia 2026
Odpowiedź od ecoscent.co.uk
Hi Wesley,
Really appreciate you taking the time to share this. It’s great to hear you’re enjoying your Bluetooth Barrel and finding it easy to use, that’s exactly what we aim for.
I’m especially glad our team could support you when needed and that the WhatsApp chat has been helpful. We try to keep things quick and simple for you.
Thanks again for your support, it means a lot.
Best regards,
The EcoScent Team
Love scent
Love scent, love my stylish home diffuser and great support from the team when I needed some guidance on how to use machine.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od ecoscent.co.uk
Hi Jana,
Thank you for your kind words! We’re so pleased to hear you love the scent and your diffuser, and that our team could support you when needed. It’s great to know you’re enjoying the experience.
Best regards,
The EcoScent Team
A great product that is easy to use.
7 kwietnia 2026
Odpowiedź od ecoscent.co.uk
Hi Ricardo,
Great to hear you’re enjoying it and finding it easy to use. That’s exactly what we aim for.
Thanks for taking the time to share your feedback.
Best regards,
The EcoScent Team
Odpowiedź od ecoscent.co.uk
Hello,
Thank you for your kind review. We’re so pleased to hear you love the scents and that you’re enjoying their long-lasting quality.
If you ever need any recommendations or support, we’re always here at ecoscent@ecoscent.co.uk.
Best regards,
The EcoScent Team
OUTSTANDING customer service e
I have had the most amazing customer service from a lovely lady called Grace, Had some difficulty with delivery because of the apartment block I live in and she went above and beyond to try to find a resolution and keep me in touch every step of the way. Can thoroughly recommend this company the obviously take care of their customers. I don't feel like just a number .
11 marca 2026
Opinia niezależna
Odpowiedź od ecoscent.co.uk
Hi Samantha,
Thank you so much for your kind words. We’re delighted to hear about your experience and that Grace was able to support you throughout the delivery challenges. We always aim to keep our customers informed and make sure everything is resolved smoothly, so it’s wonderful to know you felt well looked after.
Your recommendation means a lot to us, and we’ll be sure to pass your lovely feedback on to Grace.
Best regards,
The EcoScent Team
Thrilled with my Ecoscent purchases. Lovely range of scents. My house always smells fresh even after cooking.
Thrilled with my Ecoscent purchases. My house always smells fresh even after cooking. Excellent packaging suitable for gifts and reliable deliveries
8 marca 2026
Opinia niezależna
Odpowiedź od ecoscent.co.uk
Hi Sue,
Thank you for your wonderful review.
We’re pleased to hear you’re thrilled with your EcoScent purchases and that your home stays fresh even after cooking. It’s also great to know the packaging and delivery met your expectations.
If you ever need any help or recommendations, we’re always here at ecoscent@ecoscent.co.uk.
Best regards,
The EcoScent Team - Toby
Loved it but wouldn’t buy again
Loved my product but expected it to last longer. Not even two years old and completely broke. Eco scent charge for return costs parts and labour after 12 month warranty runs out. My mums also broke after 12 months.
9 marca 2026
Opinia niezależna
Odpowiedź od ecoscent.co.uk
Thank you for your feedback and for taking the time to share your experience.
We’re sorry to hear that your diffuser has stopped working sooner than expected. Our units are designed to last for many years when maintained in accordance with the cleaning and usage guidance supplied and when used with EcoScent fragrance oils.
While the standard manufacturer warranty is 12 months, we also offer extended warranty options for customers who would like additional peace of mind beyond the initial warranty period. It’s very uncommon for our diffusers to fail in this way, so we would genuinely like the opportunity to review what may have happened and see how we can assist. If you could please contact our support team at ecoscent@ecoscent.co.uk with your order details, we would be happy to take a closer look.
Thank you again for bringing this to our attention.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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