Am avut o experiență foarte plăcută la această cazare. Gazda a fost extrem de primitoare și atentă, mereu disponibilă să ajute cu recomandări sau orice nevoie am avut, ceea ce a făcut șederea și... Zobacz więcej
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Our stay is still to come, but so far everything has gone perfectly. The booking process was very easy, smooth, and well organized. We’re really looking forward to our vacation!
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Lucia took on board our needs in the search and identified a good option. She also answered all requests for ifurther information in a speedy manner. The reservation and payment was quick and easy
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Company dealt with a number of emails as we were trying to organise flights. We weren’t pressured and every query was answered. The phone response was very good too.
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Informacje dotyczące firmy
O Easy Reserve Ltd
Napisane przez firmę
Easy Reserve Limited is an online holiday rental company that publishes vacation rentals provided by large tour operators, agencies and direct homeowners.
Easy Reserve's websites are the best place to start when planning a holiday: from luxury villas with pool in popular tourist areas of Italy, to cosy apartments and vacation rentals in Greece, Croatia, Spain etc, we have it all!
Our multilanguage websites are
Easy Reserve Italy Villas Tuscany Villas Holiday Homes Provence Easy Reserve is based in Dublin, Ireland, but our multi-lingual support personnel are located internationally.
Our mission is to help people experience the local culture, history and the beauty of the location they choose for their holiday, providing them with the perfect accommodation that will suit all of their needs.
Our motto is “Easy Reserve… Great vacations made easy!”.
Dane kontaktowe
310 The Capel Building, Mary's Abbey, D07 PD71, Dublin, Irlandia
- +353-1-699-4137
- https://www.easyreserve.com/contact.php
- easyreserve.com
4,5
Doskonała
454 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Memorable stay in Tuscany!
Great response to questions about booking and great experience in the villa we rented.
1 października 2025
Odpowiedź od Easy Reserve Ltd
Hi Perry,
Thank you so much for taking the time to leave us a review!
We're glad to hear that you found our team responsive and that you had a great stay in your villa in Tuscany.
Please do get in touch if you ever need anything else or want us to help you plan another memorable escape in beautiful Tuscany.
Best regards,
Easy Reserve
The property description was misleading…
The property description was misleading and greatly exaggerated, especially as to the difficulty of the location. While the map was posted on the website it was difficult to see the detail showing how difficult the road was. It took us 40 minutes to drive to town, 17 km described as “convenient’ in the property description. We did not contact the agency before vacating the property as there was obviously nothing they could do to improve the road situation. We had chosen a Cortona location due to the proximity of the different places we wanted to visit, but we realized the additional road time would have made it a terrific burden for our travel plans. In addition, the property was not terribly clean and the furnishings worn and uncomfortable (the condition of the furnishing also being something the owner could not have fixed at that point.) The agency would not consider even a partial refund although we felt that we were painted a very different picture of what to expect.
10 października 2025
Opinia niezależna
Odpowiedź od Easy Reserve Ltd
Dear Laurie,
We are sorry to hear that you found the location of your villa to be difficult. Unfortunately, Tuscan roads are well-known to be a bit more rustic and while this lends a romantic charm to the famously lovely countryside, it can be challenging for more nervous drivers.
We have written about this topic on our blog and if driving is a point of concern for a holiday, renters can always ask us for more details on distances and the type of road of the area - we are happy to provide deeper info.
As per our private conversation with you, our colleagues have pointed out that the position of the house is clearly visible on the map we publish and is shown to be set in the hills. Many of our guests seek it out for this very reason as it offers incredible views and tranquillity.
There is also little we can do about normal public roads, such as the one to Cortona from the villa in question, having bends in it as this is under the control of the local government.
When you left the property without informing us and only later contacted our team, we were left without any opportunity to try and resolve the issue and, as is clearly stated in our terms of service in your travel documents, this meant that it would not be possible to offer a refund.
We never want guests to be disappointed and are sorry that you were surprised but each destination and country has its own quirks and ways of doing things and roads that some drivers find challenging is a reality of visiting Tuscany.
Best regards,
Easy Reserve
Odpowiedź od Easy Reserve Ltd
Hi Belinda,
Thank you so much for taking the time to leave a review - we love to hear back from customers!
We're also so glad to hear that you had a positive experience with our staff - they do their best to be helpful and communicative.
Please do not hesitate to get in touch, should you need anything else at all!
Best regards,
Easy Reserve
Odpowiedź od Easy Reserve Ltd
Hallo Marcel,
Bedankt dat je de tijd hebt genomen om een beoordeling achter te laten, we stellen dat erg op prijs!
We zijn erg blij om te horen dat je het boeken snel en gemakkelijk vond.
We hopen ook dat je een geweldige vakantie hebt en als je nog iets nodig hebt, aarzel dan niet om contact op te nemen met ons team!
Met vriendelijke groet,
Easy Reserve
Odpowiedź od Easy Reserve Ltd
Hi Suni,
Thank you for taking the time to leave us a review - we love to hear back from customers!
We're also glad to hear that you had an easy experience booking with us.
If you need anything else at all, please do not hesitate to reach out to our team.
Best regards,
Easy Reserve
Holiday house has been robbed
Holiday house has been robbed - our stay has been canceled after 3 days - I had to wait for more than 2 months and send multiple mails and calls to have a refund which wasn't even a gesture but a simple refund of the days we couldn't stay. No gesture, no apologies, nothing. Awful experience, never again.
7 lipca 2025
Odpowiedź od Easy Reserve Ltd
Hi Fabian,
We would like to apologise once again for this issue and how long it took to be resolved.
As we said in our private correspondence, there is, unfortunately, an internal protocol that has to be followed in such instances. However, especially in high season, this process that involves multiple parties can take longer to resolve. This was the case in your situation, despite the best and dedicated efforts of our team.
We are sure this was very frustrating for you and we are sorry we couldn’t move the process along more quickly.
We always want our customers to have positive experiences and strive to make this happen. Some things are outside our control and this was an extraordinary circumstance that we would hope no guests would have to deal with.
In the end, we did ensure that you were refunded for the days that you could not enjoy of your holiday.
We regret that you had to endure a break-in while on holiday as this is an unusual experience that we wouldn’t wish on anyone and hope that all of your future vacations – with or without us – are less eventful and more relaxing.
Best regards,
Easy Reserve
Had voor gespreide betaling gekozen en…
Had voor gespreide betaling gekozen en zou ca 300 euro moeten betalen als eerste betaling via Ideal. toen ik daar op verder ging was het bedrag verhoogd tot 782,50 euro wat niet direct mogelijk was door een limiet. Daardoor moest ik 4 uur wachten voordat dit mogelijk was
5 października 2025
Odpowiedź od Easy Reserve Ltd
Beste JG,
Het spijt ons ten zeerste dat uw boekingservaring niet optimaal was.
Naar aanleiding van uw ervaring hebben we ons boekings- en betalingsproces herzien om ervoor te zorgen dat dit probleem zich niet meer voordoet. We willen met name benadrukken dat, hoewel we veel verschillende betaalmethoden aanbieden (waaronder Ideal), de mogelijkheid tot betaling in termijnen momenteel alleen kan worden gebruikt met een creditcard of betaalpas.
Het spijt ons zeer dat dit voor verwarring heeft gezorgd en de boeking minder soepel heeft laten verlopen. Dankzij uw recensie maken we op onze website nu nog duidelijker welke betaalmethoden voor elke optie worden geaccepteerd, zodat toekomstige klanten een betere ervaring hebben.
We wensen u een fijne vakantie en als u nog iets nodig heeft voor, tijdens of na het verblijf, neem dan gerust contact op met ons team.
Hartelijke groeten,
Easy Reserve
Odpowiedź od Easy Reserve Ltd
Hi Peter,
Thank you so much for making the time to leave us a review - we always love to hear back from our customers!
We're delighted to hear that you found it easy to book with us and hope every part of your vacation is easy and relaxing.
If you need anything else at all, please do not hesitate to get in touch with our team.
Best regards,
Easy Reserve
Great website
Great website, easy to filter and find what we wanted. Everything very smooth.
9 września 2025
Odpowiedź od Easy Reserve Ltd
Hi Robert,
Thank you for taking the time to leave a review - we love to hear back from customers!
We're so glad to hear that you found the website easy to use and helpful.
Please do not hesitate to get in touch, should you ever need anything else at all from our team!
Best regards,
Easy Reserve
Tuscany Villa 2026
It was a pleasure working with Easy Reserve. The website is very user friendly and when we had questions they answered all of them in a timely manor and in detail all the way to booking.
10 września 2025
Odpowiedź od Easy Reserve Ltd
Hi Kevin,
Thank you so much for taking the time to leave a review! We love to hear back from our customers.
We're so glad to hear that you found our website easy to use and our team helpful!
Please don't hesitate to get in touch, should you need anything else from us.
Best regards,
Easy Reserve
Bei Fragen( (hier zum Bezahlvorgang)…
Bei Fragen( (hier zum Bezahlvorgang) sind sie nicht ereichbar über anggebene Telefonnummer, auf E-Mails wird nicht geantwortet!
8 września 2025
Odpowiedź od Easy Reserve Ltd
Hallo Dirk,
wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen entstanden sind.
Es gab einen Fehler in unserem System, der verhindert hat, dass die Zahlungsbestätigungs-E-Mails - sowohl die erste Bestätigung als auch die Bestätigung des Zahlungseingangs - verschickt werden konnten.
Wir können Ihnen auch bestätigen, wie in unserem privaten Schriftverkehr mit Ihnen, dass trotz dieses Fehlers im System die Buchung korrekt abgeschlossen wurde und Sie sich nun auf Ihren Urlaub freuen können.
Während wir das Problem mit der E-Mail behoben haben, um ähnliche Vorfälle in Zukunft zu vermeiden, versuchen wir immer noch, die technischen Probleme mit der deutschen Telefonnummer zu beheben. Wir haben viele andere Nummern und möchten uns höflichst einladen. jede Kunden auffordern, diese zu nutzen, wenn sie sich schneller melden müssen, aber aber auf ein Problem stoßen.
Wir möchten uns noch einmal für die entstandenen Unannehmlichkeiten entschuldigen. Wenn Sie noch etwas für Ihre bevorstehende Reise benötigen, zögern Sie bitte nicht, uns eine E-Mail zu schicken.
Mit freundlichen Grüßen,
Easy Reserve
Have used before very easy to navigate…
Have used before very easy to navigate and book
4 września 2025
Odpowiedź od Easy Reserve Ltd
Hi Martin,
Thank you so much for taking the time to leave us a review!
We're delighted to hear that you are a repeat customer and that you continue to find our website easy to use.
If you ever need anything else at all, please do not hesitate to reach out to our team!
Best regards,
Easy Reserve
reactivité
2 września 2025
Odpowiedź od Easy Reserve Ltd
Bonjour Bernard,
Merci d'avoir pris le temps de laisser un avis. Nous apprécions beaucoup les commentaires de nos clients !
Nous sommes ravis d'apprendre que vous avez passé un bon moment chez nous.
Si vous avez besoin d'autre chose, n'hésitez pas à contacter notre équipe.
Cordialement,
Easy Reserve
Good and fast contact and response
2 września 2025
Odpowiedź od Easy Reserve Ltd
Hi Jeannette,
Thank you so much for taking the time to leave a review. We always love to hear back from our customers!
We're so glad to hear that you found us to be quick and responsive.
Please don't hesitate to get in touch with our team, should you need anything else.
Best regards,
Easy Reserve
This ‘service’ is a scam
This ‘service’ is a scam. Money was taken out of our account without our approval or knowledge
23 lipca 2025
Opinia niezależna
Odpowiedź od Easy Reserve Ltd
UPDATED EDIT:
Hi Lisa,
We have no records on file of reservations under your name, nor any payment received in your name, and no record of conversations with you on our system. We've tried to request more info from you via Trustpilot to understand your claim and its authenticity but you refused to provide any further info.
We always try to resolve any issue our customers face when booking with us, but we are sure that, in this case, you are not talking about an issue with us but another company.
If you can provide a reservation ID, property name, or proof of payment to us then we assure you that we will get to the bottom of this. You can contact us by filling out the form on this page: https://www.easyreserve.com/contact.php.
If you can't, we must assume that this is a misunderstanding and your 1-star review is unjust.
We always work hard to provide the best customer care so please provide the required information to help you if you believe that you are, indeed, our customer. If you think you have the wrong business, no hard feelings, just kindly remove this review.
Thank you,
Easy Reserve
*******************************************************************
Hi Lisa,
It appears that you have accidentally left this review on the wrong page.
We do not charge a fee for our services but are a villa rental company. Our villa rental experts do try to help customers find the right vacation rental for them when requested but this is not at a fee.
There is a company with a very similar name to us that charges a service fee to users and it is likely that this is the business that you are actually looking for.
We're sorry to hear you had a bad experience and hope you find a suitable resolution but, as far as we can tell, it had nothing to do with our business. If we're right and this is the incorrect company that you have reviewed, would you please remove this review as it affects our business?
Best regards,
Easy Reserve
Diligent and responsive staff
Very courteous and responsive staff. Clearly understood our requirements and responded accordingly
28 sierpnia 2025
Odpowiedź od Easy Reserve Ltd
Hello David,
Thanks for taking the time to leave a review - we love to hear back from customers!
We're so happy to hear that you found us to be helpful, courteous, and responsive.
If you need anything else please do not hesitate to get in touch!
Best regards,
Easy Reserve
Hurtig til at svare tilbage
Hurtig til at svare tilbage, har endnu ikke været afsted så svært at give 5 stjerner derfor 4
19 sierpnia 2025
Odpowiedź od Easy Reserve Ltd
Hej Kunde,
Tak fordi du tog dig tid til at skrive et svar – vi er altid glade for at høre fra vores kunder!
Vi er glade for at høre, at du indtil videre har oplevet, at vi svarer hurtigt.
Vi håber, du får en dejlig ferie, og du er velkommen til at kontakte os, hvis du har brug for noget før, under eller efter din rejse.
Med venlig hilsen,
Easy Reserve
Love working with EasyReserve!
Love working with EasyReserve!
I have booked 4 separate villas in Tuscany over the years with them. They are very responsive to my questions.
Website is very easy to navigate and villa options are endless!
25 sierpnia 2025
Odpowiedź od Easy Reserve Ltd
Hi Diane,
Thank you so much for taking the time to leave us a review. We love hearing from customers, especially repeat customers like yourself!
We're so glad to hear that have had great experiences booking with us so far and hope this is something that only continues in the future.
Please do not hesitate to get in touch with our team should you ever need anything before, during, or after a vacation.
Best regards,
Easy Reserve
Seems to be a very High deposit of eur…
Seems to be a very High deposit of eur .1000 in Cash - is it not possible to do a bank transfer ?
24 sierpnia 2025
Odpowiedź od Easy Reserve Ltd
Hi Henrik,
Thanks for taking the time to leave a review - we always appreciate hearing back from our customers!
In regards to the security deposit in question, this is something that is set in place by the owners as a precaution. Most owners will ask for one and usually in cash. We understand that this is a little bit inconvenient but it is standard within the industry.
However, if you would like to see if it might be paid with a different method, you are more than welcome to contact our booking team and they can ask on your behalf. You can use our contact page to reach out. https://www.easyreserve.com/contact.php
Thanks again for getting in touch! If you need anything else, please do not hesitate to reach out to our team.
Best regards,
Easy Reserve
Heel mooie verblijven (op foto) nog af…
Heel mooie verblijven (op foto) nog af te wachten in het echt...
19 sierpnia 2025
Odpowiedź od Easy Reserve Ltd
Hallo Ilse,
Bedankt dat je de tijd hebt genomen om een beoordeling achter te laten, we horen graag van onze klanten!
We zijn erg blij om te horen dat je een vakantiehuis hebt gevonden dat je bevalt en dat je ernaar uitkijkt om het in het echt te zien.
We hopen dat je een fijne vakantie hebt en als je voor, tijdens of na je reis iets nodig hebt, aarzel dan niet om contact met ons op te nemen!
Met vriendelijke groet,
Easy Reserve
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