I have been to many audiologies with mixed success and feelings after the experience. The Eardoc in Sydney has changed all that. Fantastic atmosphere, friendly stuff and most importantly very professi... Zobacz więcej
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82 year old male having worn hearing aids for many years visiting many audiologists I’ve finally found an audiologist that listens to your concerns and works with you for a better outcome. After four... Zobacz więcej
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The whole process from enquiry to receiving my first ever hearing aids was flawless. Mo has contacted me quite a few times to ensure the aids we’re set up to my needs and that the whole experience wa... Zobacz więcej
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Professional and Excellent service Mo was very good at explaining the in and outs of everything about hearing problems witch i didn't realise. Laura at the Winston hills clinic was very reassuring whe... Zobacz więcej
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Informacje dotyczące firmy
- Audiolog
- również w kategorii:
- Naprawa aparatów słuchowych
- Sklep z aparatami słuchowymi
Napisane przez firmę
EarDoc started because we believed hearing care in Australia could be done better. For too many people, getting help with their hearing means long waits, rushed appointments, a sales pitch they didn't ask for, and walking out the door with something they don't really understand. We've spent years on the other side of that conversation, and we knew it could feel completely different. We're an Australian hearing care practice led by Mo Helou, Clinical Audiologist and founder, with clinics across Sydney and a nationwide telehealth service that reaches patients wherever they live, including regional and remote communities who've been quietly underserved for decades. EarDoc sits alongside our sister practice, NeuroAudiology Australia, where Mo and the team work closely with neurologists on more complex cases such as dizziness, balance disorders, tinnitus, and cochlear implant assessments. It means the care you receive isn't fragmented or siloed. It's joined up, thorough, and shaped by a deeper understanding of how the ears and the brain truly work together. What makes us a different is our 21-Day Hearing Better Solution. Instead of asking you to commit to hearing aids in a clinic room under fluorescent lights, we let you try them in your own life first. At the dinner table. In the car. Watching the footy. Having coffee with the people you love. We fine-tune your devices remotely through our app, so you're not driving across the city for a fifteen-minute adjustment. If the hearing aids aren't helping you, you send them back. If they are, we'll know, because you'll tell us. We've had the privilege of helping more than 5,000 patients reconnect with the conversations, voices, and moments they'd been quietly missing. We hear the same thing from a lot of them. I wish I'd done this sooner. I didn't realise how much I'd been missing. I forgot what my grandkids' voices sounded like. Those words are the reason we keep doing this work. Whatever brings you to us, whether it's managing tinnitus, exploring hearing aids, recovering from dizziness, or just needing your ears cleaned properly, our promise stays the same. We'll listen first. We'll explain things in plain English. We'll never push you toward a decision you're not ready for. And we'll treat you the way we'd want our own parents to be treated, because someone, somewhere, treated ours that way. Hearing loss is one of the most under-recognised health issues in this country. It's linked to social isolation, exhaustion, and cognitive decline. It quietly takes the music, the laughter, and the small everyday conversations that make a life feel full. It doesn't have to be that way. Hearing connects us to the people we love. Protecting that connection, for as long as you want it, is the whole reason we do this work.
Dane kontaktowe
104/35 Doody Street , 2015, Alexandria , Australia
- 1300327 362
- support@eardoc.com.au
- eardoc.com.au
4,7
Doskonała
50 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
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Inni użytkownicy przeglądali również
I was asked to do a survey and I was…
I was asked to do a survey and I was happy to do it as the person doing the survey was very understanding.
10 grudnia 2025
Odpowiedź od Eardoc
Hi James, thanks for taking the time to share this. We’re glad the experience felt understanding and easy for you, and we appreciate you helping us with the survey.
5⭐️ for support
I’ve only ever had great support from the team at eardoc for any problems associated with my hearing aids
The zoom chat is a great innovation and enables issues to be sorted without having to drive anywhere. Love it
Thank you for your friendly, helpful care and advice.
9 grudnia 2025
Odpowiedź od Eardoc
Hi Gayle,
Thank you so much for your kind words. We’re really glad you’ve felt supported each time you’ve needed help. The video chats are there so you don’t have to travel every time something needs adjusting, and it’s great to hear they’ve made life easier for you.
We appreciate you, and we’re always here whenever you need us.
Warm regards,
The EarDoc team
Telehealth
I reached out with a few questions about telehealth services as I wasn't sure how it compared to in person appointments. I had a video call with the Audiologist Mo and he explained how the same testing and services could be conducted over the phone by connecting your hearing aids to the hearing aid app. At first a bit skeptical, I went ahead with the remote telehealth program and was pleasantly surprised with how similar it was to an in clinic appointment. The hearing aids were programmed and tuned to suit my lifestyle, and I have access to schedule as many telehealth appointments as I need. I understand how others, like me initially, would be skeptical about telehealth and remote fittings, however I would definitely recommend it as the hearing aids ended up being fitted better than with my previous in-clinic provider.
24 listopada 2025
Odpowiedź od Eardoc
Hi Sarah,
Thank you for sharing this. It’s completely understandable to feel unsure about telehealth at first, especially when you’re used to in-clinic appointments. We’re really glad Mo was able to walk you through the process and that you felt comfortable giving it a try.
It’s lovely to hear that the fitting, tuning and follow-up felt just as thorough for you, and that the hearing aids are now set up in a way that suits your day-to-day life. Having the option to book telehealth whenever you need support can make a big difference.
We appreciate your recommendation, especially for others who may feel a bit hesitant like you did at the start. Thanks again for trusting us with your hearing care.
Warm regards,
The EarDoc team
Buying hearing aids through EarDoc felt…
Buying hearing aids through EarDoc felt seamless from start to finish. The technology they use is years ahead of what I’ve seen elsewhere. My audiologist fine-tuned the sound over a call and the changes came through my app right away. I never had to step into a clinic.
1 marca 2025
Odpowiedź od Eardoc
Hi Ahmad, thank you for sharing this.
We’re really glad the whole process felt simple and that the remote fine-tuning worked well for you. It’s exciting to be able to support people without them always needing to come into a clinic. Appreciate you trusting us with your hearing care.
Excellent customer service - highly recommend
Excellent customer service. The team at EarDoc have gone above and beyond making the transition to my new hearing aids a personal and seemless process. I was skeptical at first, to how hearing aids can be set up remotely but the experience definitely exceeded all my expectations. The in home setup is great - it takes away the clinical and impersonal hearing adjustments in an office. Would highly recommend this service. I have had hearing aids for 20 years and this has been the best experience I have had.
15 listopada 2025
Odpowiedź od Eardoc
Hi Cher,
Thank you so much for taking the time to share this. It really means a lot, especially coming from someone who has worn hearing aids for many years.
We understand why you were sceptical at first. Remote fittings feel unfamiliar until you actually experience them. We’re glad the in-home setup felt personal, relaxed and supportive, and that everything worked smoothly for you.
Our goal is to make hearing care feel comfortable, human, and centred around your life, not just the clinic. Knowing this has been your best experience so far is incredibly encouraging for our team.
Thank you again for trusting us and for the kind recommendation. We’re always here if you need anything.
Warm regards,
The EarDoc team
It was a pleasure to deal w a…
It was a pleasure to deal with a company, that has staff that are passionate about what they do and have great product knowledge, very good communication skills, they listened showed empathy, educated and guided me accordingly, very professional thank you keep up the good work.
23 października 2025
Odpowiedź od Eardoc
Hi Zaklina, thank you for sharing this.
Our team really cares about taking the time to listen, explain things clearly, and make sure you feel supported. We’re glad that came through. Appreciate your kind words.
I was dreading the usual back-and-forth…
I was dreading the usual back-and-forth appointments, but EarDoc completely changed that for me . From purchase to the fitting, everything was explained clearly and handled online. My hearing aids were adjusted while I was sat at home, using the app during a Telehealth call. Couldn’t have been easier.
7 października 2025
Odpowiedź od Eardoc
Hi Daniel, really appreciate this.
A lot of people feel the same way about constant appointments, so it’s great to hear the online process felt clear and easy. Glad the telehealth tuning worked smoothly for you.
What stood out for me with EarDoc was…
What stood out for me with EarDoc while visiting in Australia was how advanced the whole process felt.
I ordered my hearing aids, had my first adjustments done over telehealth, and watched the settings update instantly on my phone.
It was transparent, quick, and nothing like the drawn-out system I was expecting:)
11 września 2025
Odpowiedź od Eardoc
Hi Aya, thanks for sharing this.
We’re really glad the process felt clear and easy for you. Telehealth tuning can feel a bit surreal the first time, but it’s a great way to stay supported without the hassle. Safe travels, and we’re here if you ever need anything again.
Hearing Aids from EarDoc
I purchased hearing aids from EarDoc and I couldn’t believe how smooth the process was. To see the level of tech they use to program my hearing aids and how I can login to my app and my audiologist can do changes like I am in the clinic was just unreal. These guys are DEFINITELY ahead of the industry.
25 września 2025
Odpowiedź od Eardoc
Hi Anto, thanks so much.
We work hard to make hearing care simple while still giving proper clinical support, so it’s great to hear that came through. Glad the tech is helping you get the most out of your hearing aids. We’re here anytime you need us.
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