Din păcate coletul a ajuns cu întârziere, voi ați estimat 8-11 zile ,dar l-am ridicat după 18 zile, adică o săptămână peste termenul stabilit, de aceea nu vă pot da nota maximă ,în rest sunt mulțumit... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I can only talk regarding my order, but it was very fast delivered :) The box came completely destroyed including two of the three original packings inside the post box. But the products are not damag... Zobacz więcej
Reakcja na opinię
I ordered the 6-month Mossi London hair care kit and was initially disappointed to find that one item—the dermaroller—was missing. I contacted customer service, and although it took a few days to... Zobacz więcej
Reakcja na opinię
Vaig demanar uns productes capilars que constava una mica trovar a Espanya i cap problema. Va arrivar-me als pocs dies. Gràcies al traductor del mobil podíem entendre'ns ,pero hagués estat mes comode... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
The Mossi London is a leading cosmetic company renowned for its diverse range of high-quality beauty products. Our brand specializes in skincare, makeup, haircare, and fragrances, catering to various skin types and individual preferences. Committed to excellence, we offer innovative formulations crafted with premium ingredients to enhance natural beauty and promote self-care. Our products are designed to inspire confidence and empower our customers to look and feel their best.
Dane kontaktowe
Binckhorstlaan 36, 2516 BE, 's-Gravenhage, Holandia
- +31642505041
- Info@eacosmetics.nl
- eacosmetics.nl
4,0
Dobra
69 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Extremely sweet
I've been taking the ordered vitamins for a few days now, but it's still too early to speak about their effectiveness. The biggest issue is that when they dissolve in my mouth, they are extremely sweet and quite unpleasant, almost like an artificial coffee sweeteners.
22 lutego 2025
Odpowiedź od The Mossi London EU
Dear Marijo,
Thank you for your review. Regarding your feedback, our vitamins are indeed formulated with a vanilla flavor. This unique feature differentiates our vitamins from others on the market and makes them easier to consume for a broader audience.
Additionally, like any supplement, vitamins do not deliver instant results. Achieving noticeable effects requires time, consistency, and regular intake. The results can also vary depending on factors such as daily dosage and individual hair DNA.
We would like to clarify that Trustpilot is primarily a platform to review a company's performance rather than individual product experiences. If you would like to leave a product review, we encourage you to do so on our website.
We appreciate your feedback and are happy to assist with any further questions!
Best regards,
The Mossi London
Produit de bonne qualité
Produit de bonne qualité, odeur agréable, livraison rapide. Très bonne expérience..
28 lutego 2025
Odpowiedź od The Mossi London EU
Bonjour Remo C.,
Merci beaucoup pour votre retour positif ! Nous sommes ravis que vous soyez satisfait de la qualité du produit et de votre expérience avec nous. Votre satisfaction est notre priorité, et nous espérons vous revoir bientôt !
À bientôt,
The Mossi London EU
The package arrived neatly and was well…
The package arrived neatly and was well packed—my compliments! :)
26 lutego 2025
Opinia niezależna
Odpowiedź od The Mossi London EU
Hi M.Ano,
Thank you for your kind words! We're happy to hear that your package arrived in perfect condition and that you're satisfied with our service. We truly appreciate your support and look forward to serving you again in the future!
Best regards,
The Mossi London EU
Odpowiedź od The Mossi London EU
Bonjour Fabio,
Merci beaucoup pour votre retour ! Nous mettons un point d'honneur à offrir un service rapide et professionnel, et nous sommes ravis que vous ayez eu une expérience positive avec nous.
À très bientôt !
The Mossi London EU
Gutes produkt
Lieferung war schnell, und produkt ist auch gut, ich werde wieder bestellen
18 listopada 2024
Odpowiedź od The Mossi London EU
Hallo M.C.S.,
Vielen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass Sie mit unserem Produkt und dem schnellen Versand zufrieden sind. Wir freuen uns darauf, Sie bald wieder als Kunden begrüßen zu dürfen!
Beste Grüße,
The Mossi London EU
I didint recieve my itens yet
I didint recieve my itens yet! Two weeks and nothing...
23 października 2024
Odpowiedź od The Mossi London EU
Thank you for reaching out and sharing your experience. We're truly sorry to hear that your order hasn’t arrived yet, and we completely understand your frustration. We weren't previously aware that there was an issue with the delivery, but we’re taking immediate action to resolve this for you.
We've already contacted the courier, who has started an investigation to track your package, which we see is now in Portugal. While we wish we could speed up the process, the delivery timeline is unfortunately beyond our control once the package is in the hands of the courier. However, rest assured they’re actively looking into this, and we’ll keep you updated every step of the way until your order arrives safely.
Thank you for your patience, and please don’t hesitate to reach out if you have any more questions in the meantime.
Odpowiedź od The Mossi London EU
Thank you for your feedback. We’re sorry to hear about your concerns regarding your package.
Please rest assured, your package is not lost. According to the tracking information, it is currently en route to you. You can follow its progress using this link:
https://jouw.postnl.nl/track-and-trace/RI668456418NL-BG-8800?language=nl
We understand that waiting can be frustrating, and we appreciate your patience. If you have any further questions or concerns, please feel free to reach out to our customer service team, who would be happy to assist.
Thank you for your understanding.
Best regards,
EA Cosmetics
Excellent service
Excellent service, delivered in 10 business days
WIll be using again
16 września 2024
Het pakket is nooit aangekomen
11 maja 2024
Odpowiedź od The Mossi London EU
Cher Monsieur Dridi,
Nous regrettons que vous ayez laissé cet avis alors que votre colis est disponible à retirer au point relais La Poste Marseille Conciergerie. Il a été déposé là-bas parce que personne n'était à la maison lors de la livraison. Nous vous avons déjà informé de cela par e-mail, y compris un lien pour suivre l'état de votre envoi.
Dear Mr. Dridi,
We regret that you left this review when your package is available for pickup at the La Poste Marseille Conciergerie. It was left there because no one was home at the time of delivery. We have previously informed you of this via email, including a link to track your shipment.
Best regards,
The Mossi EU
I bought The Mossi London 6 months…
I bought The Mossi London 6 months treatment and it was delivered .thank you EA cosmetics.
26 maja 2024
Ditta seria bravi soddisfatto e prodotti super scontati
-Una ditta seria dopo 10 giorni lavorativi e il pacco non è stato consegnato subito mi hanno rimborsato soldi
e mi hanno cercato di offrire e spedire shampoo gratis
-Bravi e c'è tengano per soddisfare loro clienti
-Professionale fanno di tutto per risolvere qualsiasi problema.
-loro prezzi super scontati
-vi consiglio di comprare da loro
In caso di ritardo fanno di tutto per accontentare loro cliente bravi bravi bravi
15 maja 2024
Odpowiedź od The Mossi London EU
Gentile Cliente,
Ci dispiace molto per l'inconveniente che ha riscontrato con il suo ordine. Abbiamo seguito la sua spedizione e condotto un'indagine con PostNL e Poste Italiane. Purtroppo, il pacco risulta smarrito. Abbiamo immediatamente rimborsato l'importo pagato.
Inoltre, le abbiamo offerto l'opzione di inviare nuovi prodotti in omaggio, ma comprendiamo che questa soluzione non sia stata accettata.
Siamo veramente spiacenti per l'accaduto e ci impegniamo a migliorare il nostro servizio per evitare simili situazioni in futuro.
EA Cosmetics
Dear Customer,
We are very sorry for the inconvenience you experienced with your order. We have been in contact with you regarding your shipment and conducted an investigation with PostNL and Poste Italiane. Unfortunately, the package is lost. We immediately refunded the amount you paid.
Additionally, we offered to send new products as a gift, but we understand that this solution was not accepted.
We are truly sorry for this incident and are committed to improving our service to prevent similar situations in the future.
Kind regards,
EA Cosmetics
Site sérieux
Rapidité, qualité des produits et disponibilité du service après-vente. Merci beaucoup
9 maja 2024
Alles hat wunderbar funktioniert
Alles hat wunderbar funktioniert. Die Ware ist innerhalb einer Woche geliefert worden. Danke!
27 kwietnia 2024
Niks op aan te merken.
Gebruik het nu bijna een half jaar en zie positieve resultaat. Snelle levering was ook heel fijn!
3 maja 2024
Opinia niezależna
Todo perfecto ,,Producto inmejorable…
Todo perfecto ,,Producto inmejorable ,,no lo hay igual.
10 marca 2024
Fast delivery
26 lutego 2024
Last month
Last month, I had the opportunity to shop from an online store specializing in cosmetic products, and the experience left a remarkably positive impression. The company stood out with its extensive range of products, high-quality offerings, and effective customer service.
During a minor issue I encountered with a product, my experience became even more positive thanks to the customer service. The support team promptly addressed my concern and provided a satisfactory solution, showcasing their dedication to customer satisfaction.
In terms of pricing, the company offered reasonable rates for the quality of the products. Furthermore, they regularly organized campaigns and discounts, providing additional advantages to customers.
My purchased items were delivered on time, and the packaging was meticulously done. The company's commitment to environmental considerations was evident in the recyclable packaging materials used.
In conclusion, my experience with this cosmetic company was highly positive. With factors such as quality products, effective customer service, reasonable pricing, and environmental consciousness, the company has succeeded in ensuring customer satisfaction. I can confidently say that it is a brand I will continue to choose for future cosmetic purchases.
28 grudnia 2023
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.