Sent wrong product, refusing to pay return costs
I ordered board game accessories from e-Raptor.pl
Upon arrival, I discovered they delivered a completely different product than the one I ordered and paid for.
When I contacted customer service to resolve their mistake, they refused to send a pre-paid return label. Instead, they claimed I should just accept the incorrect item because it looks "similar" to my original order, and insisted that I must pay for the return shipping myself if I want a refund.
Be very careful ordering here if you expect to receive what you actually paid for.



