Complete Amateurs
Having had E-Pick Pack fulfil our orders was a disaster from start to finish, lost stock, shipping wrong quantities, false tracking, incorrect billing, etc etc ..
A few key points that caused issues:
- They do not use barcoding for goods in / goods being dispatched, instead they insist on hand writing our own sku on each box, or handwriting on sticky tape
- Ignoring the use of barcodes caused lots of mis-picks and sending too many of items on multiple occasions..
- Due to having many orders cancelled due to stock not being on the shelf when picking an order, we requested a stock take. Over £5000 worth of stock was lost in 3 months when a stock count was completed, representing a loss of 12% of our stock value.
- Numerous times, goods were marked as shipped with a tracking number but were never collected by the courier from the warehouse, who knows where the goods ended up...
- We had a contracted rate for goods being received from suppliers (in boxes and pallets) and being checked and stored, yet this rate was more than tripled and we were forced to pay the invoices at the higher rate, effectively holding us to ransom.
- E-Pick Pack booked down 3 hours to check-in 20 items over a 2 pallet delivery, charging £45 (contracted rate was £5/pallet), that's 9min/£2.25 an item! Similar deliveries to our own warehouse have taken less than 30 minutes.
They also do not have a fork lift truck (yet they show one in images promoted on their homepage), nor do they use any bar code scanners (yet show them on their website homepage) - this may explain the excessive time and resulting charges for handling the goods in processes.
- We had an agreed tariff for courier charges, for shipping throughout the UK and Europe. Our invoice charges differed massively over the first 3 months, resulting in additional charges of around £1200, we contested this to be told the services had to be paid for whilst E-Pick contested them with the courier. In the end the courier would not change the charges, so we were asked to pay the bill, we ended up agreeing to pay a third of the over charges as a gesture so we could continue with the relationship between the two companies.
- A delivery was received from our supplier, E-PickPack confirmed all 19 items as having been delivered and checked in. An order came through a week or so later for one Sku ( of which 3 units were in this delivery), yet the warehouse pickers could not locate the stock. We challenged them on this and asked for a sweep to locate the stock, they said they did not have time and suggested that it may have been checked off in the delivery but accidentally put in our Quarantine/Faulty stock. Upon exit we found 2 of these and a few other items that were not faulty (so 1 unit has been lost completely) , that had been stored with our faulty stock and we had also been charged for 2 months of storage on the same items too.
- The key point and perhaps deciding factor for us leaving, was trust, I'll quote: E-Pick-Pack : "I don’t like small expensive item in the middle of the warehouse where staff and temp are working there earning less than £10 an hour. Even if I don’t think it was stolen, I can’t remove the possibility when you told me the price."
Some of the above may sound unbelievable, but all of these issues actually happened. So, if you value your stock, your customers and your business, you may wish to consider finding a reliable fulfilment provider as we have now done.
13 lutego 2019
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