Was an item that was out of stock due to unforeseen circumstances beyond anyone's control. They immediately called me to let me know. Unfortunately I missed there call but then an email was sent very... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I mis-ordered a product, the wrong strength. I had sent an email, but thought to try Customer Service. I got Jackson, he was great! He changed the order quickly and sent a confirmation email. Couldn't... Zobacz więcej
Reakcja na opinię
Ordered 10 bottles of vape juice, good prices for multi buy. Ordered on Monday before next day cut off time stated on website, didn't get delivered till Thursday, possibly fault of delivery company r... Zobacz więcej
Reakcja na opinię
Always order from here for everything. Great prices, quick delivery and the customer service team are great. When I emailed, my issue was resolved really quickly by Jackson which I really appreciated.... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
E-liquids.com the UK’s biggest online E-liquid & Vape store.
Dane kontaktowe
33 Bennett’s Hill, B25SN, Birmingham, Stany Zjednoczone
- info@e-liquids.com
- e-liquids.com
4,6
Doskonała
2 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Opened vapes!
Parcel arrived late, and when I opened it, my vapes where all opened with no seal. Had to bin the lot as I don't know if they are genuine or if someone else has touched their mouth on them. Total joke and will never order again from them!
25 kwietnia 2025
Opinia niezależna
Odpowiedź od E-liquids.com
Thank you for bringing this to our attention, and please accept our sincere apologies for the condition in which your order arrived. We completely understand your concerns and regret the inconvenience and disappointment caused.
As soon as we became aware of the issue, we acted immediately to put things right and sent out replacement items to ensure you received your order in the condition you rightfully expect. We take product integrity and customer safety very seriously, and we are currently reviewing this matter with our packing and dispatch teams to prevent such occurrences in the future.
We truly value your feedback, and while we're sorry to hear of your decision not to order from us again, we hope you'll reconsider giving us the opportunity to restore your trust.
Placed an order for next day delivery…
Placed an order for next day delivery with Royal Mail. not heard a peep from the company. No email with tracking number. No delivery. First and last time using this place. 2 days later received tracking number but have been told that the item has not been dispatched. Phone number does not work, they do not reply to emails. Terrible customer service, terrible business
22 kwietnia 2025
Opinia niezależna
Odpowiedź od E-liquids.com
We’re very sorry to hear about your recent experience this is far from the service we aim to provide. We understand how frustrating it is to place an order with next day delivery in mind and not receive timely updates or support.
We appreciate you bringing this to our attention and would really like the opportunity to put things right. If you're willing, please get in touch with us at 0121 272 2900, and we’ll prioritise resolving this issue for you.
Thank you again for your feedback it helps us improve.
Kind Regards
Angel
E-liquids.com
Great prices and very prompt delivery
Great prices and very prompt delivery. Will definitely order again
11 kwietnia 2025
Opinia niezależna
Great wee service
I'm well happy with the service I received - I stopped using my original supplier as they kept sending me the wrong juice. E-liquids.com got my order right, it was well packaged, and it even arrived a day earlier than I was expecting! First class service, thank you :)
11 kwietnia 2025
Opinia niezależna
Continuously late delivery even advertising next day delivery
Placed a good few orders using the next day delivery dpd. Last three times my order hasn’t been dispatched same day as advised. And sometimes 2-3 days later. One parcel never arrived and waited two weeks to be resolved and wait for replacement. Last order I’ve placed and still waiting for will be the last
14 kwietnia 2025
Opinia niezależna
Odpowiedź od E-liquids.com
Thank you for sharing your feedback, and we’re very sorry to hear about the delays and issues you’ve experienced with your recent orders. We understand how frustrating it must be when expectations around next day dispatch aren’t met, and when parcels don’t arrive on time.
We truly appreciate your past business and would like the opportunity to make things right. If you’re open to it, please contact us directly on 0121 272 2900 so we can review your current order and work toward a resolution.
Thank you again for your feedback it’s invaluable as we continue to improve our service.
Kind Regards
Angel
E-liquids.com
Excellent products & quick delivery and great prices
First time using this company and was dubious as the pricing was so competitive. Really impressed with the products and the quick delivery. I will definitely be using them again in the future
6 marca 2025
Opinia niezależna
Odpowiedź od E-liquids.com
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our collection, prices, and quick delivery service. It’s our priority to offer the best experience, and we’re glad we could meet your expectations. We look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
Prices and service that can't be beaten
The prices can't be beaten, and neither can the customer service.
I've used them for years now and have never had a bad experience, they carry themselves better than any business I've encountered in terms of customer service and the effort they put in.
It makes no sense considering how good the value is too!
I recommend them to everyone I know who vapes and everyone's always shocked at how good the prices are.
Thanks very much!
18 marca 2025
Opinia niezależna
Odpowiedź od E-liquids.com
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our collection, prices, and quick delivery service. It’s our priority to offer the best experience, and we’re glad we could meet your expectations. We look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
E-liquid
Amazing prices compared to my local vape shop I got double the amount of e-liquid for the same price. Delivery was superfast and I've just re-ordered I would highly recommend.
13 marca 2025
Opinia niezależna
Odpowiedź od E-liquids.com
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our collection, prices, and quick delivery service. It’s our priority to offer the best experience, and we’re glad we could meet your expectations. We look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
Great prices ,great website with…
Great prices ,great website with practical advice that ive never seen on any other site but should of seen.fast delivery quality products too.
6 marca 2025
Opinia niezależna
Odpowiedź od E-liquids.com
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our collection, prices, and quick delivery service. It’s our priority to offer the best experience, and we’re glad we could meet your expectations. We look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
Easy shopping
Easy shopping cheap deals really good company to do business with and I for one keep going back every time I need liquid,coils or even a new vape. Highly recommend.
10 lutego 2025
Opinia niezależna
Odpowiedź od E-liquids.com
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our collection, prices, and quick delivery service. It’s our priority to offer the best experience, and we’re glad we could meet your expectations. We look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
Odpowiedź od E-liquids.com
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our collection, prices, and quick delivery service. It’s our priority to offer the best experience, and we’re glad we could meet your expectations. We look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
Odpowiedź od E-liquids.com
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our collection, prices, and quick delivery service. It’s our priority to offer the best experience, and we’re glad we could meet your expectations. We look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
Excellent customer service and next day…
Excellent customer service and next day delivery...Thank-you 👌
14 lutego 2025
Opinia niezależna
Odpowiedź od E-liquids.com
Hi Mark,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our collection, prices, and quick delivery service. It’s our priority to offer the best experience, and we’re glad we could meet your expectations. We look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
The best vape liquid I've found
The best vape liquid I've found , I had to order different ones last time and this time I got my usual vape juice which is juice bar , the difference was outstanding.
I always buy from this site as delivery is quick and not too expensive. The juices last me over a month aswell . So I'm spending only £20 per month which is fantastic considering to what I was spending on cigarettes. I feel better vaping , it seems mire acceptable although changing over is not easy , you just have to get the right strength and juice for you . If I want a cigarette I'll have one , however im 90% vaping alone . Lots of choice on the site
12 lutego 2025
Opinia niezależna
Odpowiedź od E-liquids.com
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our collection, prices, and quick delivery service. It’s our priority to offer the best experience, and we’re glad we could meet your expectations. We look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
Excellent service all round
Excellent service all round. Loads of choice, good prices and offers, speedy delivery. Highly recommended. 5 🌟
4 lutego 2025
Opinia niezależna
Odpowiedź od E-liquids.com
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our collection, prices, and quick delivery service. It’s our priority to offer the best experience, and we’re glad we could meet your expectations. We look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
Not happy but it came
They're okay took absolutely ages to come even though paid extra for it to come next day , said I missed on verification which there was none until I whatsapped and was told so , was frankly very annoyed as I had to buy disposables to hold me over as there isn't juices round my area .
3 lutego 2025
Opinia niezależna
Odpowiedź od E-liquids.com
Thank you for taking the time to review us. I have located your order and noted that it was placed after the 6:30 PM cutoff for same-day shipping on Friday evening.
Unfortunately, this, combined with a short courier delay, meant your order took a little longer than we would have liked on this occasion.
We truly appreciate your patience and hope to have the opportunity to provide you with a smoother experience in the future.
Hope to see you again soon!
Ordered 10 bottles of vape juice
Ordered 10 bottles of vape juice, good prices for multi buy.
Ordered on Monday before next day cut off time stated on website, didn't get delivered till Thursday, possibly fault of delivery company rather than company itself will try royal mail next, will use again but order well before I run out. Communication about order etc was good, just shame about delivery delay
6 lutego 2025
Opinia niezależna
Odpowiedź od E-liquids.com
"Thank you for your honest review. I can see that your order was dispatched, but unfortunately, DPD encountered some delays. I sincerely apologize for any inconvenience this may have caused. We hope to see you again soon.
Lost orders ----- again and again
Placed two orders last week. Stated Royal Mail delivery. Warehouse sent by DPD - I have now 'lost' five orders through this.
Contacted customer services - No explanation just an offer of a refund.
Asked what went wrong - ...... still waiting
Over £100 - no refund yet...
Disappointing to say the least.
Regular customer,..... just disappointed.
Waiting for my money back
** Another email sent and still waiting for my refund **
31 stycznia 2025
Opinia niezależna
Odpowiedź od E-liquids.com
Hello Sheryl,
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you have experienced with your recent order. This is not the level of service we strive to provide, and we deeply regret any inconvenience caused.
We understand how important timely delivery and responsive customer service are, especially when you choose us for next-day delivery. Please be assured that we are looking into this matter to prevent such issues in the future.
Kind Regards
Customer Services Team | e-liquids.com
Bought a pod device which unfortunately…
Bought a pod device which unfortunately went wrong after a couple of weeks,sent an email telling of my problem and a couple of emails later I had received a refund,no fuss at all,thanks Richard.
30 stycznia 2025
Opinia niezależna
Odpowiedź od E-liquids.com
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our collection, prices, and quick delivery service. It’s our priority to offer the best experience, and we’re glad we could meet your expectations. We look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
Smooth transaction
Smooth transaction, delivery on time every time. Super thanks
8 stycznia 2025
Opinia niezależna
Odpowiedź od E-liquids.com
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our collection, prices, and quick delivery service. It’s our priority to offer the best experience, and we’re glad we could meet your expectations. We look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
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