We purchased two of the lite bikes, they were delivered very quickly at a time that suited me perfectly. What I am impressed with is the customer care, we had an issue with one of the bikes, spoke on... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent communication on purchase and regarding delivery. Would have valued more information on aftercare service. No idea on the best tyre pressures. Had an issue with the seat dropping as cycling... Zobacz więcej
Reakcja na opinię
Very prompt service and was pleased that the pannier rack had already been fitted and the battery was charged when the bike was delivered. Used the bike on our holiday to France and the bike easily co... Zobacz więcej
Reakcja na opinię
I must congratulate Glenn Russel of E-Go Bikes. I purchased a large folding bike during the New Year special offer and I'm delighted with it. The only slight gripe I have is that the drop-down stand i... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Electric bike seller.
Dane kontaktowe
Great Butts Farm, TN5 6EP, Wadhurst, Zjednoczone Królestwo
- 01732 905166
- info@e-gobike.co.uk
- e-gobike.co.uk
4,8
Doskonała
404 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od E-Go Bike
Many thanks for taking the time to review, very much appreciated.
Glen at e-go is very responsive and…
Glen at e-go is very responsive and helpful. The only issue is I am on my second replacement back wheel. Nothing to do with Glen, just the bike part's don't last very long in the UK climate.
28 maja 2024
Odpowiedź od E-Go Bike
Many thanks for your review, all the best
Service is brilliant no issues with…
Service is brilliant no issues with coming out to sort my bike out even though he came from 100 miles away . Excellent and efficient. Thank you
7 czerwca 2024
Opinia niezależna
Odpowiedź od E-Go Bike
Nice to meet you both today, whilst we know we have a great product, there is lots of choice out there but it's really the after sales backup that really counts and this is where we go the extra mile, all the best
The delivery time was excellent
The delivery time was excellent. Already assembled . Needed a bit of tweaking .
Yet to use it properly.
17 maja 2024
Odpowiedź od E-Go Bike
Hi Sarah, many thanks for your review, they really help! All the best.
Excellent Customer Service and Product
Excellent customer service, we had a problem with the back light, but a quick email and a new one was sent out next day. We have had the bike around 7 months now and super happy with it. (E-Go Max) Only thing I would say is if you are using it everyday, would be to get an upgrade of tires as we had a few punchers in the first few months before changing them.
Have recommended the service and the bike multiple times now.
28 października 2023
Opinia niezależna
Odpowiedź od E-Go Bike
Hi Darren, many thanks for taking the time to review the Max bike, all the best.
Odpowiedź od E-Go Bike
Many thanks for taking the time to leave a review
Very helpful company
Very helpful company. Fast and efficient service. Would definitely recommend
26 marca 2024
Odpowiedź od E-Go Bike
Hi Darren.
Many thanks for your review, happy to be of service.
Great customer service
I lost the keys to my seat locking bracket. I emailed Glenn who was very efficient at explaining to me what my options were. Once we had sorted what it was I needed, he had the replacement part to me within a day of postage.
Brilliant service
15 marca 2024
Opinia niezależna
Odpowiedź od E-Go Bike
Hi Mark, many thanks for your generous review.
Great bike & excellent service from this small co.
Excellent personalised service from this small company. Glenn was very attentive with pre-order enquiries and after bike ordered. Bike arrived exactly when promised, well packaged and ready to ride, with mudguards and rack already fitted. Very pleased with quality of bike and information available on website.
26 lutego 2024
Odpowiedź od E-Go Bike
Many thanks for your kind review, hope you continue to enjoy your Max+ bike.
Fantastic service. 2nd to none.
Only a small replacement but as always with e-go the query was dealt with fast, efficiently, and accurately.
15 lutego 2024
Odpowiedź od E-Go Bike
Many thanks Gerry, reviews like this are really important, it shows that we are not just interested in the bike sale but also the aftersales, we have an extensive selection of parts always in stock.
Very speedy delivery and quick response…
Very speedy delivery and quick response to emails even on Bank Holiday.
2 stycznia 2024
Odpowiedź od E-Go Bike
Many thanks for taking the time to submit a review, all the best.
Highly recommend E-go’s bikes and amazing customer service as a bonus!
I bought my E-go Lite bike in 2020 and am so glad that I chose it! Not only was the bike a great buy during the pandemic, it continues to serve me well on my commute. It folds well and is super light, yet is still robust. Battery range is also decent.
I have been even more impressed with the excellent customer service I’ve received (Thanks Glenn) in terms of after sales.
I have since recommended E-go to 2 others who have purchased their own E-go bikes (the larger versions of mine) and I’ve heard good things too!
3 stycznia 2024
Opinia niezależna
Odpowiedź od E-Go Bike
Thank you very much for your kind words, reviews like this really make a difference.
All the best.
Glenn
Great fast service and advice a good…
Great fast service and advice a good company to deal with
2 grudnia 2023
Odpowiedź od E-Go Bike
Thank you Peter,
Customer service is very important to us
All the best
Excellence!
Exceptional customer service from even before I had purchased the bike!
My enquiries were always speedily responded to, sometimes within a matter of hours.
Additionally, there's the same exceptional courteous service after my bike was delivered fully assembled!
I cannot thank Glenn enough for just being the ever-accommodating, always-willing-to-help kind of guy.
No regrets whatsoever, but even better the bike turns heads wherever I go!
6 listopada 2023
Odpowiedź od E-Go Bike
Many thanks for your review, it's very much appreciated. All the best
Can honestly say these bikes are great
Can honestly say these bikes are great! Ours are now 3 years old, generally stored & thrown around on a boat & surviving in salty air with no problems. What I like most is they are so easy to construct when ashore & very intuitive to use when cycling off on adventures. We went for the Lite + & the 20” inch wheels & additional gears means there’s nothing we can’t tackle.
22 listopada 2023
Odpowiedź od E-Go Bike
Thanks for the review Rosemary, it really helps people make the decision to purchase. All the best
Excellent customer service
Excellent customer service and a quality product.
Went to try the bikebefore purchasing and wasn't rushed or pressured in any way. The bike is excellent and is making my commute to work so much easier
13 listopada 2023
Odpowiedź od E-Go Bike
Hi Mandy, many thanks for making the trip to try the bike, great that you're pleased with your purchase, all the best.
Brilliant product and customer service
We visited Glenn's workshop in September 2023, tested the bike, and then decided to purchase two bikes (E-Go Step for my wife and E-Go Max for myself – pictures below). Glenn helped to unpack and assemble the bikes.
We've been using the bikes for the past two months, and they feel solid, comfortable, and look really nice.
We had an issue with the seat post clamp on the E-Go Step, and Glenn managed to rectify it quickly.
Glenn was extremely helpful, providing excellent communication before and after the sale, and answering my questions.
The bike, company, and after-sales service are all excellent. I can thoroughly recommend them.
3 listopada 2023
Opinia niezależna
Odpowiedź od E-Go Bike
Hi Tyrone, many thanks for your very kind review, we sorted the seat post clamp issue, apologies for this, very unusual, I hope you both enjoy your bikes, all the best.
Great product,excellent company.
Excellent service from start to finish.Nothing was to much trouble even when I made a mistake it was sorted out.The whole experience was a pleasure.
The wife loves her bike.
7 października 2023
Excellent
The customer service was excellent, I had made a mistake with my order and they pulled out all the stops to rectify my mistake.
Excellent company,easy process start to finish.
9 października 2023
Opinia niezależna
Odpowiedź od E-Go Bike
Many thanks Stephen for your kind reply, we got there in the end.
All the best
couldn't attach the mudguards so took…
couldn't attach the mudguards so took it to a bike shop.
Would appreciate if it was delivered ready to ride.
26 września 2023
Odpowiedź od E-Go Bike
Hi Mr Winter, I'm sorry you struggled with the mudguards, we are always on the end of the phone/ webchat or email to help.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.