Dyson Recenzje 

Where to start. Admittedly our hoover purchased 4+ years ago has worked just fine until recently, but the customer service experience has to be one of the most shambolic I have ever encountered.

3 separate interactions with 3 different CS individuals, each as poor, unhelpful and unknowledgeable as the next.

Interaction 1: a back and forth troubleshoot where I was force-fed replacements with no attempt to source the actual problem, I ended up having to correct the agent on their diagnosis. The agent proceeded to mislead me in confirming what part they will be sending me despite agreeing initial diagnosis was wrong.

Interaction 2: having received the incorrect part that of course didn't fix the issue, I was then told returns policy was 14 days and not the 31 stated on the website. After stating this was unacceptable, the agent then did eventually process a returns label for refund

Interaction 3: 4 weeks later - no sign of the item I'd returned, no proactivity or common sense to check internal systems before requesting proof of postage, no desire to find a logical solution.

Had this been one isolated instance with one agent, you can let it slide but 3 in 3 points to a Customer Service org that needs gutting. Never again

Who decided to stop sending out a service engineer??? My Dyson Animal Ball Vacuum ,( which is only 12 months old), has a fault with the motor. I called to book an engineer call out only to be told that it has to be collected by Dyson to be repaired!! The collection date is 8th March and they can’t tell me how long it will take to be repaired!! What the hell am I supposed to do without a vacuum in the meantime ??? I have pets and that is why I ordered Animal Dyson

I have had Dyson since they started out and have always been very impressed but lately I’ve noticed how they have gone downhill and after this episode I’m going to covert to Shark and will never buy Dyson again !

Their refund process is horrendous. Even after they receive the product, collection that they organised, tracking states it has been delivered but they then request the actual paper receipt in order to "investigate" the delay. The paper receipt states the tracking number only and this can be tracked online.
Every communication I have with them just seems to be a delaying technique.
I requested a charge back from my bank in the end and reported Dyson to trading standards.
I urge more people to report them to trading standards.

I am updating my review as the issue has now been resolved. After several attempts and a lot of unnecessary stress regarding my proof of purchase, Dyson eventually honoured the warranty.
While I am satisfied to have come to a solution, the process of having to prove an official receipt over a mobile camera link was incredibly difficult and inaccessible, especially as a disabled customer. I appreciate that the second advisor eventually cleared the path for a resolution, but the initial hurdles were unacceptable. I hope Dyson looks into making their support more straightforward for those with additional needs.

My goodness! Dyson customer service has left such a bad taste in my mouth.I initially purchased a replacement filter (previous one had cracked) Nov 2025 for my Hd03 supersonic hair dryer. At the beginning of Dec they sent me a suposedly upgraded filter that was of less superior quality than the the original. I was shocked at the inferior tensile strength and quality (flimsy and thin plastic unlike the original) especially considering the price for the replacement. Not only was the filter incompatible (alignment difficulties) with my hair dryer, it snapped into two pieces with very, very little effort. I was mortified.

I contacted them and advice them of the situation. After much talking and viewing the problem via video. They said they would send me the original. Practically almost two months later nothing. ie Obviously I had been fobbed off with a phantom promise. Contacted them 2wks ago to say I was still waiting for the replacement filter and went through the drama of explaining the whole situation again including a video etc. I requested the original filter not the upgraded for obvious reasons. I received it last week. Only to realise that the plug/cord of my dyson hairdryer is a moulded one. This means when the hair dryer was manufactured they would have had to affix the filter on first before putting the cord/plug on. This also now means I cannot remove the plug (due to the moulded process) in order to thread the filter through the cord to affix the filter to the filter mesh cage at the base of the hair dryer. I phoned again to explain the situation.

They lady I spoke to explained that the upgraded filter is the one that is required. I again explained it is not compatible. She however insisting it is. I explained I had already tried the updated filter back in december etc. It was like speaking with someone who had had a lobotomy. Round and round we went. She viewed the problem via video link I suggested that I sent the hair dryer in to repairs dept so that they could the filter I had just received to affix it. She said I would have to pay for repair. All repairs cost £99 by the way. I said there is nothing to repair. I just need them to put the filter on ....round and round we went.

Then she put me on hold several times to get advice only to come back with the scripted narrative of they will send me the updated filter. Yes. You guess right. I said, but it is not going to fit what is the point ...... She got frustrated with me. I got frustrated with her just reading off her script. She claimed she was trying to help me, I informed her she was not helping by insisting the new updated filter will fit when I knew it would not due to incompatibility and misalignment that would occur.

Now I am waiting for an updated filter which I don't want, which I know wont fit or align properly, which I also know will snap like brandy snap at the least exertion or pressure applied for a hair dryer machine that was not made to accommodate it. I note online that many other customers have had this experience regarding the filter for the original supersonic hair dryer. In hindsight if I had been aware was going to be so problematic for a basic replacement I would not have purchased this hair dryer.

Oh. I have also been advised as a parting shot that when I receive the updated filter which they plan to send that I am to take it to a dyson shop and let them do it. Implication. I am just too thick to affix a filter as it couldn't possibly be that the specification is incorrect. Bear in mind this will be the same filter that they sent me in Dec of 2025. I am still waiting for the answer for what is the next step which she didn't appear to have the answer for, of what to do next when it still doesn't fit even when I take it to a dyson shop. Honestly You cant make it up.

Moral of the story. DO NOT PURCHASE DYSON PRODUCTS. They are not genuinely interested in resolving a problem or tailoring a response. Your experience will be gaslit. What is the point of making a hairdryer where you will be unable to replace a part due to a fault design and failure to acknowledge that the updated filters are not compatible with the original Supersonic dyson hair dryer. This hair dryer was a huge investment on my part and very expensive.

I give them a big fat ZERO star rating. Including the dyson mantra " We do not stop caring about our machine once they are yours ..... what a joke. Needless to say I will never again purchase a dyson product. Quality control of goods is naff including customer service satisfaction.

As forJames Dyson and his lobotomised customer service staff. You are the weakest link. Goodbye!

Ps. You need to give us the option of "UP Yours" sign on the "How did we do" questionnaire you sent me afterwards ... The nerve. May a thousand camel fleas infest your armpit James Dyson.

RevAir here I come.

What an astonishing experience. I have just spent 30 min on the phone to the Dyson helpline (Lisa). Wanted the serial number of my (now unsupported) DC34 but could not tell me where to find it. It was like speaking to an automaton. Eventually I asked to speak to a manager. Not possible. I asked about the Dyson complaints procedure and to speak to the Complaints dept. Not possible. "I'm not authorised to put you through". It really was like George Orwell's 1984. I doubt I shall ever again become a customer of a company that provides such shoddy customer support.

Ordered a vacuum cleaner, advertised with next day delivery. Rang customer service 48 hours after it should have been delivered only to be told they think it will arrive tomorrow, but said it is now out of their hands. The tracking shows it is sat in Coventry, with no further updates. When I asked to make a complaint I was told it should arrive tomorrow and so I had reiterate that this is not in line with the next day delivery advertised. I have yet to hear from the complaints department.

It's lightweight convenient and easy to use. Mine has lasted 4 years and it still works good the filter isn't to dirty and it just works good. A con is the battery life is short it's so loud at 83 db this is an honest review:)

If I could give you 1/10th of a star, I’d feel generous. I have vivid dreams of smashing this hoover up and I love them. Llamas swallow more frequently. For some delusional reason my parents think this hoover is ‘alright’ even though they’ve had it replaced around 4 times. Do not buy this hoover; if you want to get the best for your money buy Jimmy Carr, he sucks in more air in the 4 seconds he laughs than this hoover does in its whole battery life. I thought I was useless until I used this.

Paid £99 for Dyson service on my vacuum cleaner 7weeks ago. Machine was returned with the ball in pieces. A repair was booked with a wait time of 2 weeks but was returned to me again this time with a broken handle. A new repair was booked with another 2 week wait. It was due to have been collected today but no one turned up. I called Dyson again spoke to someone on a very bad line who didn’t speak great English and they cut me off so had to call again. Fortunately the second call went better and I did manage to speak to someone helpful but discovered that my anticipated repair had been lost in the system and it wouldn’t be collected today and a new date was booked for another 2 weeks.
Dyson needs to sit up and listen to all the complaints. My machine wasn’t initially broken it only required servicing everything else has been caused by your workshop and has resulted in 2 extra collections and deliveries by couriers all of which must add up to a considerable amount of money lost to the company and even greater loss of goodwill from me.

I have purchased a 799£ item from Dyson in July.
It was delivered (left in the street, in front of my front door). I live in a busy area, of course a Dyson package can be easily stolen.
I never found my package. Requested a new delivery to a post office to make it safer. The delivery never happened.

Now, 7 months later and I am still waiting for a resolution! I have asked to escalate the case but nothing is ever resolved

Bought a Dysonfor Christmas. Bought myself a display case on 25/12. Had to email 3 times to get this to be sent. Came damaged - glue had become unstuck. It took over a month to arrive. I couldn’t access the refund/return slip due to them asking for a ‘zip code’ which we do not have in the Uk. Eventually managed to get a response having cancelled it through my bank. At this point they sent me another returns label and gaslight me ‘it’s probably in your spam’. Buy what you want from John Lewis or somewhere else.

If I could give MINUS 0 stars I would. This company is SO incompetent, I'm now having to take my warranty issue to the next level. They have basically stole my hair dryer and never followed through on their promiseSSS, to replace, after they promised TWICE now I would receive overnight delivery. Taking this to my solicitor this week.
Will never purchase with them again.

We live in a small flat and barely use our Dyson, yet after almost exactly 2 years—right when the warranty ends—we’re told the entire motor needs replacing for £100. For such an expensive vacuum, this feels completely unfair and ridiculous. At this rate, you might as well buy a £100 vacuum and replace it every two years. Terrible durability and disappointing customer care.

I can see how trust in Dyson quality dwindled down in disproportion to the price of their products.
I bought a Dyson Vacuum cleaner just over 2 years ago. It was the most expensive option out of similar rivals from different brands.
Just a little over 2 years after the purchase, and as soon as the warranty expired, My V12 absolut started falling apart.
First it stopped suction voluntarily and intermittently, then it became more often, like an old engine that struggles to start up. I spoke to the customer services of Dyson and was advised that this was the lithium battery natural wear and tear, and a new battery was purchased, it wasn't cheap (£100), but the problem persisted. It was later found that the issue was with the engine. Reluctantly with replaced it. The product is very flimsy, but it worked until recently, when the floor brush Motorhead stopped working suddenly.
Now this is another part of the item that has to be replaced. And it isn't cheap again!!!

This way soon i'll have a completely new vacuum unit, but with no warranty, and for double the price.
This is unacceptable. I could have just bought myself a different hoover for a fraction of the initial price.
Dyson brand isn't the same. It lost its quality!
Infinitely disappointed!

This is a top up.
I have originally left this review on 13/02/2026 and today on 14/02/2026 I have to add that yet another part of this item just broke. This time it's the tube. You'd expect things like hoover to be solid, as you'd perform vigorous job with it, yet this "cheap" plastic is so overwhelmingly fragile and untrusty.
Totally unworthy of the money!

You just can't make it up! It's just falls apart day by day! Such inadequate quality

Please do something about it Dyson

Worst customer service. I ordered a wand replacement from Dyson and when attempting to pay for the order via Apple Pay, the Dyson website showed a problem with payment authorisation. I attempted to pay again and as a result, two orders were placed and two sets of payment taken. I called Dyson to cancel the orders and submitted a form to cancel the orders due to purchasing a new vacuum. One order was refunded. The second order has not been refunded. I have spoken to four different customer service representatives and a virtual Dyson agent. All have said they are awaiting an update from the Dyson warehouse about the wand being returned. Today, I spoke to a customer service advisor called Natalia who said that due to the address being shown as a test address, the wand was never delivered. I said I have Ring Doorbell footage showing the wand being attempted to be delivered by their delivery agent twice with the date and time showing. She said well there is no delivery address so no wand was sent out. I said so what about my refund? That makes no sense. She said I was being argumentative and I was not listening to her. She then asked me if she could help me with anything else. I said if you haven’t been able to help me with my refund request what makes you think you could help me with “anything else”? This is daylight robbery. Dyson pocketing monies from customers due to a glitch in their website and then asserting oh there is no address on your order so no refund. That too when the billing address on that same order is my correct and complete address. Avoid Dyson as they clearly do not care for their customers. Their advisers are rude and looking for any reason to end the call.

I have already stopped buying Floorcare Machines, but for my wife 2 hairdryers, both of which had multiple repairs and 2corale straighteners in, the new replacement now fully broken ( just outside warranty ) with high repair price and no flexibility to help any level of customer loyalty or brand, I will not use Dyson ever again. Shame. Nice products, terrible reliability, poor servuce

Horrible product, battery almost died after a year and product fall apart.

My Dyson V10 became faulty. It was still under warranty. I called Dyson who answered phone within 3 minutes. They diagnosed the issue and posted out a free replacement part. All friendly and effortless.

after waiting over a month for my order today I recieved my order but it is the wrong part, after contacting through chat and being asked to provide a photo of the said part sent, which I could not do I gave up and phoned, am now waiting for them to tell me whether they can now send the correct item and what I do with the wrong item!