The customer service team is great. I have bought from these guys a few times now and every time has been an easy transaction. Products are as described and shipping is fast! I will definitely continu... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Thought I would try out DVD HUB, and was so glad I did! They have a awesome range of items and limited edition titles hard to find in my country, I ordered a item and was very happy of how quickly it... Zobacz więcej
Was struggling to obtain a copy of the Tron Legacy 4K Remaster Steelcase from overseas at a reasonable price. And local options (I thought) were not possible. DVD Hub had a listing, but was har... Zobacz więcej
I hadn't heard of DVD Hub before, but after an order with Arrow Video in the UK went bad, I picked up a copy of Bullet in the Head from these guys instead. Very happy with the service - they mailed my... Zobacz więcej
Informacje dotyczące firmy
Dane kontaktowe
4655, Hervey Bay, Australia
- support@dvdhub.com.au
- dvdhub.com.au
4,6
Doskonała
51 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Would recommend
Was iffy about using them originally but, so far every experience has been great.
Have purchased half a dozen times now, cannot fault them. Fast postage, excellent customer service.
3 lipca 2025
Opinia niezależna
Best of the Best
Always well packaged and sent quickly, thank you to every team member at dvdhub! Yours truly, Dylan
27 czerwca 2025
Opinia niezależna
DVD Hub is fantastic
Have used DVD Hub a couple of times now and plan to keep doing so. Both times I have purchased they items have shipped quickly and arrived well packed. Great service for Aussies to get their hands on UK/US titles as well as local releases. Free shipping for purchases over $100 is great also. Would highly recommend
25 czerwca 2025
Opinia niezależna
Thank you DVDHub!
I started buying from DVDHub early this year and they have NEVER let me down thanks to them I can continue updating my Marvel films and finding surprises while browsing they’re one of the few places I actually feel safe ordering online from.
18 czerwca 2025
Opinia niezależna
Prompt delivery and happy with product
Products arrived to Rural NSW (Tamworth) in under a week. Ordered a region free blu-ray of Indiana Jones and the Dial of Destiny. Plays without any trouble on my Xbox Series X. Will shop here again.
5 czerwca 2025
Opinia niezależna
DVD Hub the best.
DVD Hub are the only physical media suppliers I use now. They are prompt shippers, have a great (and growing) selection, and communicate well. I recommend them.
11 kwietnia 2025
Opinia niezależna
This is the WORST most DISHONEST…
This is the WORST most DISHONEST business there is. While trying to order Moana 2 I’m online asking questions. Their website GLITCHES and you end up with the wrong dvd. Even taking a screenshot they claim it was MY mistake. They refused even with the proof sent to negotiate postage of CORRECT dvd claiming I’d changed my mind. They then REFUSED to refund the full amount claiming once again I changed my mind. JOSH is an arrogant, rude, conceited individual. They get their money by ripping people off. DO NOT BUY FROM THEM.
PS: while in the response to my HONEST review they are still claiming they are not responsible. So…. While I was talking to them online they actually STILL HAD Moana 2 in stock. Because they sent me the email telling me my order was accepted and being processed for posting. So they are STILL lying. I received a whole .28 CENTS in refund. So you will get charged postage when ordering which is fair, although many are postage free, then you have to pay postage to send the item back which was the wrong one in the first place, then you have to pay postage AGAIN for the correct one. That is 3 lots of postage. $23.85 in total. Liars and thieves.
2 maja 2025
Opinia niezależna
Odpowiedź od DVD Hub
Hi,
Thank you for your feedback.
We’re sorry to hear you were unhappy with your experience. For the benefit of future customers reading this, we’d like to clarify a few key points.
During communication with the customer, they were advised that Moana 2 [DVD] was not in stock and available for purchase. As there is no ability to place an order for an out of stock item, the customer was informed they can only sign up for a restock notification for the item.
The order placed was for Moana [DVD], which was correctly selected and processed. No issues were raised during the ordering process or after receiving an order confirmation email.
When a return was later requested, we offered support in line with our standard change-of-mind return policy. This policy outlines that return postage is not covered in cases where the item received matches what was ordered, and that the original postage is also non-refundable.
We’re always open to resolving customer concerns fairly and respectfully. However, we do not tolerate abusive or aggressive communication toward our team.
Our goal remains to provide a professional, honest, and helpful service, and we can always be contacted via chat support or email. Anyone with questions or concerns are always encouraged to contact us at any point during their transaction.
Kind regards,
The DVD Hub Team
Rare steelbook titles with stellar postage packaging to prevent damage
Really impressed with the overall service offered by DVD Hub: stocking rare and special edition (such as Steelbook) titles that are often not released by local distributors (especially since some are no longer releasing any physical media in Australia).
The best part is their understanding that they have a special and valuable product, and packed my three titles so well with plenty of padded protection, ensuring my order arrived without damage. Definitely more than you can say for gambling a purchase from overseas retailers who offer little to no packaging (and therefore a high chance of receiving a damaged product). My order shipped quickly, and arrived within the provided timeframe from Australia Post.
Reaching out to support to ask a question (new topic, unrelated to my order) led to a friendly and genuinely helpful response.
Really impressed with the offerings of DVD Hub - definitely will be a return customer.
29 kwietnia 2025
Opinia niezależna
Really Bad Customer Service in your…
Really Bad Customer Service in your face We couldn't care less "F" Off if you don't like it. On their website, website states quite clearly 3 DVDs for $55, but my total came to $92.80 delivered. I asked them why and got the above attitude. I wouldn't waste your money on this website go elsewhere people. I would rather pay a little more $$$ and buy from Amazon Australia 🇦🇺 and get free delivery. Absolute rubbish 🗑 behaviour from an Australian business...Shameful to say the least. 😡🤬
27 marca 2025
Opinia niezależna
Odpowiedź od DVD Hub
Hi Brandon,
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed and that you felt our communication was not to your expectations.
We would like to clarify that at no point did any member of our team use inappropriate language or display the attitude you have described. We always aim to treat all customer enquiries with courtesy and professionalism.
To address your concerns:
- Our "3 for $55" promotion applies only to selected titles, which are clearly marked on our website.
- Free shipping is available on orders over $100, as outlined in our Shipping & Returns page and throughout checkout.
Following your feedback, we have made further adjustments to our website to make the details of these promotions even clearer for our customers.
We appreciate all feedback, as it helps us continue to improve the experience we offer. Should you have any further questions, we are always happy to assist.
Kind regards,
The DVD Hub Team
Doświadczenie Trustpilot
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