Ordered a personalised wine glass late on a Saturday evening. Received an email on Monday advising the glass had already been created and dispatched. Glass arrived Wednesday - parcel was well packaged... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered a product (personalised chopping board) from Dust and Things which when it arrived it had slight damage. I contacted them and within a matter of hours I had an e mail apologising and within... Zobacz więcej
I loved the item which I ordered but sadly, it didn't work properly. However, after I reported this, I was straight away sent a replacement which is perfect. Excellent and very friendly customer se... Zobacz więcej
I ordered a “midnight” Chuug tankard as a gift for a dear friend. It arrived within 2 days of ordering ! Fantastic ! The quality and attention to detail are excellent and I know my friend will be deli... Zobacz więcej
Informacje dotyczące firmy
O Dust and Things
Napisane przez firmę
Dane kontaktowe
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, Zjednoczone Królestwo
- 03452221501
- support@dustandthings.com
- dustandthings.com
4,6
Doskonała
2 tys. recenzji
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fabulous gifts !
Very quick delivery of the 2 planters I bought as gifts for a golden anniversary and 60th birthday.
Superb personalised presents which were ordered having received one myself and loved it !
Excellent experience dealing with this company👏
18 lutego 2024
Brilliant customer care
Brilliant customer care. We had a slight issue with the order and it was sorted immediately with no hassle.
1 lutego 2024
TECHNICAL ISSUE CAUSING NOT RECEIVED MY ORDER WHICH IS A VALENTINES DAY GIFT - edit had not ignored as originally thought
Still not received the item, ordered on the 6th February and paid an additional £6.95 for next day delivery. ITS VALENTINES DAY TODAY (more than a WEEK since I’ve ordered) AND STILL IS NOT HERE SO I NOW HAVE TO BUY SOMETHING ELSE TO COMPLETE THE GIFTS. I have emailed the bloody support email twice with 0 response at all. DO NOT USE THIS COMPANY as they have taken my money with literally nothing to show for it.
Edit: theyhad responded via emaill but unfortunately went into spam so did not see. They have issued a full refund and have explained the situation to my girlfriend of the late present and what it is. An unfortunate situation but i appreciate they did actually respond and came to a solution of a refund since there was no response back. Will reorder as i still like theproduct and want it for us to share!
14 lutego 2024
Opinia niezależna
Odpowiedź od Dust and Things
Hi Aaron,
Thanks for taking the time to leave us a review.
We've been trying to contact you regarding your order, and are currently awaiting a response to proceed.
Our apologies if these emails had been missed. Would you mind checking your inbox for our emails and any spam folders please? We're unable to proceed without a response I'm afraid.
Once we've received a response we'll be more than happy to create and ship your order right away.
Love and thanks,
Gemma G
Just a lovely frame.
15 stycznia 2024
My order arrived and was beautifully…
My order arrived and was beautifully engraved , they were exactly as described on the website and a perfect gift. Thank you
9 stycznia 2024
Fantastic product and above and beyond…
Fantastic product and above and beyond customer service
10 stycznia 2024
Customer service was lovely
Customer service was lovely. Had a technical problem with my order. Emailed them, not only did I get a fast helpful response but my order was then dispatched the same day. Amazing. Item arrived in enviromently friendly packaging and is perfect. Thank you so much xx
3 stycznia 2024
Beautiful light bought for my daughter…
Beautiful light bought for my daughter who loved it
3 stycznia 2024
Still not received my order
3 stycznia 2024
Odpowiedź od Dust and Things
Hi Sophie,
Thanks for taking the time to leave us a review.
We had been trying to contact you regarding your order, and were awaiting a response to proceed to create your gift.
I can see from our correspondence that whilst our email was missed, we have created and shipped your order and I'm happy to see your order was delivered within 2 working days once we had received a response.
We do hope your gift will be loved!
Love and thanks,
Gemma U
I loved the item which I ordered but…
I loved the item which I ordered but sadly, it didn't work properly. However, after I reported this, I was straight away sent a replacement which is perfect. Excellent and very friendly customer service. I also received a personal note from the supplier apologising for the first faulty item. Thoroughly recommend Dust and Things.
9 stycznia 2024
A lovely addition to my home office…
Excellent customer service and I am delighted with my purchase. It was also nice to receive a note included to say who had engraved my desk lamp. Thank you Gaby. A lovely addition to my home office and I would definitely make a further purchase without hesitation.
31 grudnia 2023
A very well made item
A very well made item, can't believe the price Inc postage as well.
28 grudnia 2023
It hasn’t arrived yet
It hasn’t arrived yet **I have seen your reply but there is no email in my inbox or spam asking me for more information** please advise
27 grudnia 2023
Odpowiedź od Dust and Things
Hi Jayne,
Thanks for taking the time to leave us a review.
We've been trying to contact you regarding your order, and are currently awaiting a response to proceed.
Our apologies if these emails had been missed. Would you mind checking your inbox for our emails and any spam folders please? We're unable to proceed without a response I'm afraid.
Once we've received a response we'll be more than happy to create and ship your order right away.
Love and thanks,
Gemma G
Very hand on and quick response
26 grudnia 2023
Really beautiful quality book
Really beautiful quality book, arrived a lot quicker than expected too.
Definitely recommend.
26 grudnia 2023
Really good device
25 grudnia 2023
Doświadczenie Trustpilot
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