Wine not delivered after nearly 2 weeks and no refund either. However, a fantastic lady called Charlotte was immediately on the case (pun intended 😄) helpful and apologetic when I contacted Drinkwell... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Absolutely amazing. The wine is delicious, ships and delivers quickly and is very reasonably priced. Love the flexible subscription service too! Charlotte was incredible... had a few hiccups which wer... Zobacz więcej
They desperately need to change delivery provider from Evri. Utterly appalling service. Don't expect your order to reach you - mine didn't and I've still been charged. I'm now going to cancel my subsc... Zobacz więcej
Very fast delivery of our favourite - Skinny Brands lager. Like the fact that the boxes are marked as fragile and which way up they should be stacked. There have been a couple of casualties in unmarke... Zobacz więcej
Informacje dotyczące firmy
- Sklep z winem
- również w kategorii:
- Dostawca i producent napojów
- Dystrybutor piwa
- Klub miłośników wina
- Piwnica z winem
- Sklep z alkoholem
O DrinkWell
Napisane przez firmę
DrinkWell – your premier online destination for 'Better for You' alcohol.
Our specialty lies in offering a curated selection of award-winning wines, beers and spirits that are lighter in calories, sugar and carbs.
We believe in transparency and so we provide comprehensive nutritional information for every product we offer.
Whether you're watching your calorie intake or simply seeking a cleaner option, DrinkWell empowers you to make informed decisions without sacrificing enjoyment.
🥂Join us in raising a glass to better choices.
🤝 Already part of our amazing community? Refer your friends here today: https://drinkwelluk.com/pages/refer-a-friend
Our specialty lies in offering a curated selection of award-winning wines, beers and spirits that are lighter in calories, sugar and carbs.
We believe in transparency and so we provide comprehensive nutritional information for every product we offer.
Whether you're watching your calorie intake or simply seeking a cleaner option, DrinkWell empowers you to make informed decisions without sacrificing enjoyment.
🥂Join us in raising a glass to better choices.
🤝 Already part of our amazing community? Refer your friends here today: https://drinkwelluk.com/pages/refer-a-friend
Dane kontaktowe
Landmark House, Station Road , SK8 7BS, Cheadle Hulme, Zjednoczone Królestwo
- 0161 726 5994
- hello@drinkwelluk.com
- drinkwelluk.com
4,5
Doskonała
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Arrived really quickly and wines are…
Arrived really quickly and wines are surprisingly tasty
4 kwietnia 2025
Fast and efficient service traces Rose…
Fast and efficient service traces Rose my favourite not dry at al, value for money
4 kwietnia 2025
TERRIBLE
TERRIBLE
Quick to offer discounts that simply do not materialise at checkout, I would not recommend this company
10 kwietnia 2025
Opinia niezależna
Delivered in quick time by a courteous…
Delivered in quick time by a courteous and helpful person
2 kwietnia 2025
Odpowiedź od DrinkWell
Many thanks for your review, Charlie.
We're so happy to hear of your positive experience with delivery and hope you enjoy your drinks!
Odpowiedź od DrinkWell
Thank you for your review - we're so happy to hear of your great experience!
Didn't listen to the customer
The delivery of 12 bottles cones with far too much packaging and is really too heavy in one box. Also there is a particular wine i did not like in the bundle that i asked be replaced with any of the others. This did not happen. I have now cancelled my subscription and am ordering directly from SLW company which is cheaper by £18
30 marca 2025
Odpowiedź od DrinkWell
Many thanks for your review, Linda.
We're sorry to hear that one of the wines aren't quite to your taste within a pre-built case. Our team have been in touch with you to attempt to resolve this by creating a bespoke case for you instead however they have unfortunately not heard back as of yet.
The email may have landed in your junk, so be sure to check there. They have emailed again today with the hope you receive this one.
Would have given a higher score but I…
Would have given a higher score but I am afraid the courier company you use ruined what would have been a seamless order. I’m afraid to say they have a bad name for a reason. As a result of their inefficiency we missed the opportunity to taste test this wine as planned.
1 kwietnia 2025
Odpowiedź od DrinkWell
Many thanks for your review, Debbie.
We've taken a look into this and can see that your order was placed just before 4pm on 1st April and shipped by our warehouse and passed to the courier on 2nd April, with delivery then taking place on 4th April.
As Standard delivery was selected on your order, we advise to allow 2-3 working days for delivery. We aim to dispatch all orders placed prior to 12 noon weekdays, on the same day and anything after this time within 24 hours.
If a faster delivery is required, we advise to opt for our Express delivery service which promises delivery within 1-2 working days.
We hope this information is useful, if you have any questions for the team, please get in touch with Customer Care - hello@drinkwelluk.com as we would be more than happy to assist!
Delivery was super quick and well…
Delivery was super quick and well packaged
My friend loved her present
Thank you
31 marca 2025
A good find.
This is delicious wine,smooth and tasty while being lower calorie.
The order was executed well with good communication and speedy delivery.
29 marca 2025
great products and service.
28 marca 2025
Abi is very efficient and great
Abi is very efficient and great - she makes the experience work
24 marca 2025
Excellent 10/10
24 marca 2025
The wine is poor quality
The El Ninot de Paper Grenache Shiraz wine is poor with very little body and an acidic aftertaste. It will be used for cooking only.
21 marca 2025
Odpowiedź od DrinkWell
Many thanks for your review, Steve.
We're very sorry to hear that this wine wasn't quite to your taste - our team will be in touch to assist further with some recommendations for you.
Delivery always prompt
Delivery always prompt. The wine is a regular purchase.
Thank you
21 marca 2025
I only received 12 bottles when I…
I only received 12 bottles when I ordered 13. I emailed and received a ticket number and then 4 days later the missing bottle of wine arrived with no response, no explanation, nothing. Was disapointed with the customer service.
13 marca 2025
Odpowiedź od DrinkWell
Many thanks for your review, Pixie.
We're sorry to hear this. It seems that this was due to the parcels being accidentally separated within the DPD system, this had then caused a delay with the second parcel containing your final bottle of wine.
Our Customer Experience Manager emailed you on Tuesday 18th March at 11:19am regarding this matter, however this email may very well have landed in your junk or spam folder - apologies if so!
Please rest assured that we reply to every email we receive, so if you can't see a response from us, always check your junk folder.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.