This was my first experience using Online Health Consulting. Annie was my customer service rep and she was wonderful and quick to respond and kept me updated. It took a little while as the first physi... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had an online consultation with Dr. Bruno da Silva on Tuesday because I was dealing with a urinary tract infection. The entire experience was excellent from start to finish. Dr. Bruno was kind, prof... Zobacz więcej
Reakcja na opinię
Very professional platform I had a few technical issues at my end but the administrator was very professional liasing with me and the doctor. The doctor was clearly very ethical and interested in ensu... Zobacz więcej
Reakcja na opinię
Dr Victor Nicolas Casafus, is very professional. He is kind, warm and compassionate. He listens and is comforting and understanding. He spent a lot of time with me. I felt so much better after talkin... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Dr. Galen is a global telehealth platform designed to make healthcare more accessible, convenient, and reliable. We connect patients with qualified doctors across a wide range of specialties, enabling them to receive professional medical advice, prescriptions, and guidance from the comfort of their own homes. With 24/7 availability, multilingual support, and a network of experienced doctors operating across 130+ countries, Dr. Galen ensures timely and seamless medical assistance wherever you are.
Dane kontaktowe
311 RANCH ROAD 620 S STE 211, 78734-4776, Austin, Stany Zjednoczone
- +1 415 251 2044
- support@drgalen.org
- drgalen.org
4,6
Doskonała
312 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 75% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great!
No problems, everything went good and I got the help I wanted.
23 czerwca 2025
Opinia niezależna
Odpowiedź od Dr.Galen - Online Health Consultation
Thank you so much for your kind words, Lola! We’re truly happy to hear everything went smoothly and that you got the help you needed. If you ever need anything again, you can reach us anytime, Wishing you good health always!
Odpowiedź od Dr.Galen - Online Health Consultation
Thank you so much for your kind words and recommendation, Beatris! We’re really glad to know you had a good experience with us. It means a lot to our entire team. We’re always here whenever you need us!
Odpowiedź od Dr.Galen - Online Health Consultation
Thank you for your lovely feedback, Bettina! We’re happy to hear that your experience was easy, quick, and friendly, just the way we aim to make it for every patient. We look forward to helping you again whenever you need us!
I had a very positive experience with…
I had a very positive experience with Dr. Galen during my consultation. Dr. Sathish Kumar examined my mother's health report and allayed the fears of angiogram treatment. He clearly explained about the medications and follow up treatments. I truly appreciate the approach and would highly recommend Dr. Galen to anyone seeking a compassionate and knowledgeable doctor. Excellent consultation overall.
21 czerwca 2025
Opinia niezależna
Odpowiedź od Dr.Galen - Online Health Consultation
Thank you so much for your kind words and detailed feedback, Pandi Ganesh! We’re truly glad to hear that our Dr. Sathish Kumar was able to provide clarity and reassurance regarding your mother’s health. It's our mission at Dr. Galen to ensure every patient feels supported, understood, and cared for throughout their journey.
Your recommendation means a lot to us, and we’re always here whenever you or your loved ones need us again.
Drgalen.org and it’s representative:
The person with whom I was speaking was extremely: knowledgeable, infinitely patient, and went way above the call of duty.… Even coaching me on things I was trying to do in order to be set up to use the tool of doctorgalen.org to make an appointment with a specialist doctor. I would highly recommend this person and their service to anyone for that purpose.
17 czerwca 2025
Opinia niezależna
Odpowiedź od Dr.Galen - Online Health Consultation
Thank you so much for taking the time to share your experience, Sheri! We’re truly delighted to hear that our team member was able to support you with such dedication and care. Going above and beyond to help our patients is exactly what we aim for at Dr. Galen, and your kind words mean the world to us.
We’re grateful for your recommendation and are always here whenever you need assistance or a consultation in the future.
Efficient service
I needed an emergency medical service in Bulawayo for my mother, and Dr Busman responded swiftly and professionally. His prompt arrival and expert care made all the difference in a stressful moment. I’m truly grateful and highly recommend this service to anyone in need of urgent medical assistance.
15 czerwca 2025
Opinia niezależna
Odpowiedź od Dr.Galen - Online Health Consultation
Thank you so much for your heartfelt feedback, Brian. We’re truly glad to hear that our Dr. Busman was able to respond quickly and provide the care your mother needed during such an urgent time. It means a lot to us to know our service could make a difference when it mattered most.
Your kind words and recommendation are deeply appreciated. We’re always here to support you and your loved ones whenever you need us.
A great service to those who don’t have lot of time.
Wonderful service to people who don’t want to spend their time doing what others can do for them…regarding details that they don’t want to spend time figuring out or waiting to figure out.
If you make an appointment, call them to verify your scheduled appointment.
22 maja 2025
Opinia niezależna
Odpowiedź od Dr.Galen - Online Health Consultation
Thank you so much for your kind words and honest feedback, Pam!
We're glad to hear that you appreciated the convenience of our concierge service, our goal is exactly that: to take care of the details so you don’t have to.
We work every day to make it easier for people to find and connect with their preferred doctors, which is exactly why we created this service. Your words truly validate that mission, and we’re so happy to have been able to help you. We're always here whenever you need support again, thank you for trusting us!
Fraud, Scam,DO NOT USE.
This is an absolute scam.
I am a physician. I don’t do outpatient visits. I ONLY work at a trauma hospital. And it says I will see people for $7 for a concierge visit. Complete and utter bs.
Reporting this fraud to FTC, BBB and anyone else I can think of.
11 czerwca 2025
Opinia niezależna
Odpowiedź od Dr.Galen - Online Health Consultation
we sincerely apologize for the incorrect listing, Dr Wyatt Palmer.
Our platform sources publicly available data to help patients find care options, and we never intend to misrepresent any provider's scope of practice or availability. We take such concerns very seriously, and we have immediately removed your profile from our platform to prevent any further confusion.
To clarify, the $7 concierge visit fee mentioned on our platform is not a fee for your consultation. It is a coordination fee charged to the patient for helping them book an appointment on their behalf. Patients are always directed to visit the provider directly and make payment directly to the provider or the hospital, we do not collect or handle any consultation fees for in-person visits.
We also work with trauma doctors who assist patients when appropriate, and we ensure all listings match a provider's actual practice to the best of our knowledge.
We fully respect your position, and if there’s anything else we can do or if you’d like a written confirmation of the removal, please don’t hesitate to contact us. Thank you once again for alerting us, and we truly regret any inconvenience caused.
This service is very helpful
This service is very helpful. Fast reply and communicative, professional! Also Dr. Amar Residovic in Sarajevo was amazing! world class integrative functional medicine doctor and acupuncturist!
5 czerwca 2025
Opinia niezależna
Odpowiedź od Dr.Galen - Online Health Consultation
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great experience with our service and with Dr. Amar Residovic in Sarajevo. It means a lot to know you trusted us and successfully visited the doctor through our platform. We're here whenever you need support again, thank you for choosing us!
My baby was born in a foreign country
My baby was born in a foreign country. This app made it super easy for me to get in touch with a doctor in the same country that spoke English who could review her charts and put my mind at ease. The appointment was same day. Well worth it. Extremely positive experience.
10 czerwca 2025
Opinia niezależna
Odpowiedź od Dr.Galen - Online Health Consultation
Reading your message truly moved us, Ken. Knowing we could help ease your worries during such a special and delicate time especially while you were far from home means the world to us.
We’re so glad you found comfort in speaking with our doctor who understood your needs and could guide you with care and clarity. That’s exactly why we do what we do to be there for moments like this. Thank you for trusting us with your baby’s care.
Good Platform for Doctors and the…
Good Platform for Doctors and the Patients are using a very useful Environment for the Medical Attention Through the Telemedicine Service
10 czerwca 2025
Opinia niezależna
Odpowiedź od Dr.Galen - Online Health Consultation
Thank you so much for your kind words, Dr. Mauricio Alejandro Usme Arango! We’re really glad to hear that you find our platform helpful and easy to use. It means a lot to us that both you and your patients are having a good experience with our telemedicine service. We’re happy to have you with us and truly appreciate your support.
This is a scam website that charges…
I'll edit my original post. I found my practice listed on your website, with a $9 "concierge" fee for a patient to schedule an appointment. I have never asked you to list my practice. I do not accept patients through ANY referral service. So, I connected over your chat feature posing as a patient looking to schedule. The person chatting with me was clearly using a translator. They did their best to get me to agree to the $9 fee, saying Dr. Lipman was a very well respected doctor. When I asked if Dr. Lipman's practice accepted insurance, or had availability, I was told that I needed to pay the fee in order to find out any information about the practice.
Original post-
"This is a scam website that charges patients money to tell them the doctor they want to see isn't taking patients."
8 czerwca 2025
Opinia niezależna
Odpowiedź od Dr.Galen - Online Health Consultation
We’re sorry to hear you feel this way and would like to offer some clarification, Dr. Lipman.
We are a global online consultation platform that freely promotes healthcare providers and helps patients connect with them. We refer patients directly to doctors at no cost. Patients pay the consultation fee directly to the clinic or via their preferred method.
The $9 mentioned on our platform is clearly labeled as a concierge fee, which covers the assistance we provide to patients in locating the right doctor and helping with appointment coordination. This fee is only collected after the patient agrees to it, and many choose this option for the added convenience.
Our intention is never to mislead or misrepresent, we aim to simplify the process for both patients and providers by bridging the gap in access. As per your request, we have now removed your profile from our platform.
disgusting
This platform’s customer service is honestly disgusting. I did a ton of research and finally found a doctor I really trusted. The site said I could book an appointment for today or tomorrow and it even let me choose the preferred time for today, so I paid the $9 to book. Then the customer service tells me the doctor actually has a 6-8 week—or maybe even 6-8 month—waiting time, and they want to switch me to some other doctor. I said no, I don’t agree. But they still wouldn’t refund my $9.
I told them, you only told me the doctor wasn’t available after I paid—that’s not fair to me.
Plus, I could barely understand the customer service guy’s English, and he kept coughing the whole time. I honestly felt like telling him to go book an appointment himself and get that cough checked out. Wouldn’t be surprised if he can’t even find a decent doctor on this crappy platform either. If anyone from your site’s management sees this, keep the $9—I’ll consider it a donation to that guy so he can go see a doctor. Hope he actually uses it to get checked out!
9 czerwca 2025
Opinia niezależna
Odpowiedź od Dr.Galen - Online Health Consultation
We’re genuinely sorry to hear about your recent experience and appreciate you taking the time to share your feedback.
We understand how disappointing this must have been. The doctor’s availability should have been made clearer before payment, and we truly regret the confusion. Sometimes, the availability shown may not reflect real-time updates, especially for highly requested doctors with long waiting times. We offered an alternative to avoid further delay, but we respect your decision and understand your frustration.
We’ve also taken note of your feedback regarding the customer support interaction and will be addressing it seriously to ensure a better experience for all users going forward.
As we could not meet your expectations, we have processed a full refund as a goodwill gesture. The confirmation has been sent to your email, and we hope this helps in some way.
Odpowiedź od Dr.Galen - Online Health Consultation
Thank you for your feedback, Dr. Mageswaran! We’re glad to hear you had a nice experience. We appreciate your support and look forward to continuing to work with you.
Odpowiedź od Dr.Galen - Online Health Consultation
Thank you for your feedback, Dr. Amar. We're truly glad to hear that everything is in the best order. Your continued support and professionalism mean a lot to us. It's always a pleasure working with you, and we’re here anytime you need anything.
Well,haven’t had too many experiences, but it was fast (that is good), I got support, was clear
Well, it was fast (which is good), clear, good support, doctor was friendly and explained clearly everything was good
6 czerwca 2025
Opinia niezależna
Odpowiedź od Dr.Galen - Online Health Consultation
Thank you so much for the kind words, Dr. Carlos René Bello Rendón! It truly means a lot to us. We're so happy to hear that you felt supported and well taken care of. Patients remember not just what was said, but how they were made to feel and you've clearly made a lasting impression.
Your kindness, clarity, and friendly approach are exactly what patients need. Thank you for being the kind of doctor who brings both knowledge and comfort into every conversation.
We’re grateful to have you with us.
Asked to be seen due to horrible pain…
Asked to be seen due to horrible pain and spasms due to herniated disc and in acute pain while traveling and being re injured here in Albania. Was met with useless prescriptions. No help whatsoever. Being told to take meds completely unrelated to my condition like antibiotics and nasal sprays for sinus problems??? This practice took $45 to run me in circles of nonsensical care for over 2 hours. One of the worst medical experiences I have ever had in my life. I even provided paperwork of my diagnosis of the herniation. They told me to take herbs! I cannot warn you enough to stay away from this practice that will take your money and offer nothing that you cannot get yourself over the counter in a pharmacy. They refuse to refund me. Promised a doctor visit to help and then bailed on that idea. It was a measure of unprofessionalism and frustration that left me in tears in an already fatigued and painful state of being. I’m disgusted and deeply regret wasting my money and hours of my time. Not to mention the worsening of my mental state while seeking relief and being met with this joke of a substitute for help.
3 czerwca 2025
Opinia niezależna
Odpowiedź od Dr.Galen - Online Health Consultation
Thank you for your feedback, and we're sorry to hear about your experience.
We would like to clarify that during your consultation, controlled medications were requested. However, as per Albania’s medical regulations, and for safety and legal reasons, our doctors are not permitted to prescribe controlled substances beyond what is allowed locally. This is not a matter of unwillingness, but strict regulatory compliance.
Also, please note that the fee charged was $35, not $45. Our team dedicated extra time to assist you and followed up with care.
We understand your frustration, but the doctor’s decisions were based on your condition and what could legally be prescribed. If you need further help within these guidelines, we’re here for you.
Friendly and great communication
Friendly and great communication, super responsive and helped me with the prescription that I needed today
2 czerwca 2025
Opinia niezależna
Odpowiedź od Dr.Galen - Online Health Consultation
Thank you for your kind review, Marlena. We’re pleased to hear that you found our team friendly and communicative. Helping you with your prescription needs efficiently is always our goal.
Odpowiedź od Dr.Galen - Online Health Consultation
Dear Terry, Thank you for your feedback. We’re glad you found the process fast and easy.
You can not trust this company
You can not trust this company. They have me listed as a provider and charge 9$ for arranging a telehealth appointment with me. SCAM!!!
29 maja 2025
Opinia niezależna
Odpowiedź od Dr.Galen - Online Health Consultation
We would like to clarify that we are freely promoting your practice and referring patients to you at no cost to you. Patients pay your consultation fee directly to you at your clinic or through your preferred method.
The $9 mentioned on our platform is clearly labeled as a concierge fee, which is for assisting the patient in locating your practice and arranging an appointment. We always obtain proper consent from the patient for this fee, and many patients actually prefer this service for the convenience it provides.
Our goal is to support both patients and providers by making the process smoother, never to mislead or misrepresent.
If you still wish to have your profile removed, please share your full name and specialty, and we will remove it promptly.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.