Dreamcloudsleep Recenzje 

Unfortunately I can only provide a review for the order and delivery process since my mattress has still arrived! The site promised a 3-5 day delivery. I added the white glove service which they indicated would take an additional 2 days. Prior to the mattress shipping, I contacted them to cancel the white glove service because I didn't want to wait. My back pain is severe and I needed a new mattress asap. Received no response to emails or help ticket submission. Continued to call (you wait in excess of 1 hour on hold), email and submit ticket. Finally received an email saying that WGS was not refundable. By that time, the mattress had shipped. It's now been sitting in some warehouse in my city for 8 days. More endless calls on hold, numerous promises that the WGS will call me today...call me tomorrow...call me by end of day Monday. Still, nothing! Do not order from this company. Customer service and anything customer related is an absolute joke. I spent thousands of dollars (there were no delays in them taking my money) and I'm treated like crap. No thanks! Cancelling my order and calling the BBB. I'm also making it my mission to slam them on every social media site possible.

The customer service and shipping process is poor. Customer Service Reps do not have accurate information on shipment.

When I ordered the mattress I was told I would get 2 pillows and a sheet set. I asked if the pillows could be exchanged for king size pillows since I ordered a king size mattress? I was told that everything would ship together. I was also told they had a facility in CA.

After no update until I called them I found out that my mattress was being shipped all the way from Maryland by FedEx ground and I was only getting the mattress. I was on chat and asked them to cancel the order and to process a refund immediately or to send me a mattress from the CA facility. The person claimed to reroute the mattress and that I needed to wait until the received it to receive a refund which made no sense considering they took the money from my account right away.

I contacted their customer service line and was on the phone for an hour, I opted to have them call me back. When they called they were having issues. They called from a second line and I explained the issue and the customer service rep hung up and didn’t return my call.

This was the worst experience I’ve ever had at this point. The product can be great but it does nothing if the customer service is terrible.

Essentially zero customer service.

I would say zero but have received one email response but no additional communication. Will not answer phone or call back (option to leave your number). I did receive mattress but since it arrived stained we will not sleep on it. Have created a dispute with credit card company to get refunded. They offer a 365 day return but may as well be a thousand year if they will never answer phone to initiate the return process. Also curious as, prior to my review, there are two 1 star reviews wich somehow average to 3 stars?

I cannot comment on the mattress as I ended up canceling but I can comment on the customer service. The website says ships in 2 or 3 days. After the 4th day, I called. After a long wait I finally spoke with a representative who could not tell me when it will ship. When she pulled up my order she said the comment on the order said that shipping was delayed due to high volume. I had to call them...you would think they would contact me to let me know shipping would be delayed. I had read reviews on the mattress before I purchased, but did not review their customer service. After this phone call, I did. All has similar stories about delayed shipments and poor communication. Since I needed a mattress ASAP..as I was moving... I decide to cancel. I emailed and called the company to cancel. When I spoke to a representative she said the mattress was on the trailer and that she couldn't cancel. She told me to call her when I received a tracking number from Fed ex and then she would re-route the mattress back. How does a mattress get on a trailer with no tracking number!? After 4 days, I received an e-mail stating that the mattress is shipping with a tracking number. I called again and now told that they cannot cancel the shipment but I should refuse the mattress when it arrives. I asked her...what if I am not home? The representative stated that if the mattress is delivered, I should call and they will schedule a pick up. Like I want another box in my just moved into house! I asked her to call Fed ex and stop the shipment. She said she could not do that!? So I called Fed ex with the tracking number and they cancelled the delivery and will be sending back to the company. Seriously....this is not customer service! Which is the main reason I cancelled. What if I have a problem? I do not trust that issues would be taken care of correctly or in a timely manner. FYI I also called my bank and disputed the charge on my credit card which Dream Cloud had of course already processed. I don't trust them to credit me in any timely fashion. So...again, I cannot comment on the mattress but if you are looking for decent customer service....look elsewhere. PS: I ended up ordering a mattress from Saatva which has excellent customer service as they have kept me apprised of my order every step of the way.

Very disappointed. I cant really review the mattress because the adjustable base was never sent. They state a 2-3 day delivery but we are going on a month and still nothing. Support keeps saying it will ship next week but never does. I cant really comment on the mattress since i dont have anything to put it on!