drbrowns.co.uk Recenzje 

23
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Received steriliser and bottles plus dummy etc,good quality and arrived promptly 😄

Oceniono na 5 z 5

I accidentally ordered to the wrong address (my old one ) by the time I rang the order had left the warehouse,but after a really lovely helpful chat with the lady working customer services she got th... Zobacz więcej

Oceniono na 1 z 5

Didn't meet their premium delivery as it arrived later than they said it would. Contacted them about this via email as I paid extra for the delivery and got no response at all. Bottles weren't even wo... Zobacz więcej

Oceniono na 5 z 5

Great service. Quick and efficient refund on my second order due to me ordering the wrong product. Will continue buying the products. Narrow bottles are more suited to my small baby

Informacje dotyczące firmy


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

23 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 60% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(23)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23

Napisz recenzję
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Oceniono na 5 z 5

I accidentally ordered to the wrong…

I accidentally ordered to the wrong address (my old one ) by the time I rang the order had left the warehouse,but after a really lovely helpful chat with the lady working customer services she got the deliver sent back and to the right address promptly ,so grateful ! My son with a high pallette and who has difficulty latching gets on so well with the dr brown narrow neck bottles

29 kwietnia 2026
Oceniono na 5 z 5

Excellent toothbrush!

My 2 year old loves this product. She asks to do her teeth and spends much longer brushing them than she did with her previous toothbrush. Its well made, hygienic and easy for her to use.

5 maja 2026
Oceniono na 5 z 5

Great service

Great service. Quick and efficient refund on my second order due to me ordering the wrong product. Will continue buying the products. Narrow bottles are more suited to my small baby

11 marca 2026
Oceniono na 5 z 5

Easy

Easy, friendly website, reasonable prices and product delivered on time it predicted.

10 lutego 2026
Oceniono na 3 z 5

Poor quality measuring guide

I have to use dr browns as no other option with baby having cleft palate he can only use these but im very disappointed in the quality of print on bottles. Baby is 6mth old and already bottle measuring guide has come off in places making it difficult to measure feeds and meaning i have to purchase replacement more frequently than i would have other makes.

30 stycznia 2026
Oceniono na 5 z 5

Very reliable service.

I accidently put the wrong delivery address but then I contacted the customer service who instantly replied and amended the address and informed me via email about the updated delivery address. The products of Dr Brown are always reliable and trustworthy. The delivery was on time with the expected product.

12 stycznia 2026
Oceniono na 1 z 5

Serious Quality and Safety Concern

I recently purchased a Dr. Brown’s bottle Feeding set and was extremely disappointed by the quality of the product.
Out of the 8 teats included in the set, 7 have a clear manufacturing defect. The teat outlet is uneven and has excess silicone material attached. This raises a serious safety concern, as small pieces of silicone could potentially detach during use and pose a choking or ingestion hazard for infants.
What is particularly concerning is that Dr. Brown’s own product instructions warn that small parts which are accidentally inhaled or swallowed may cause serious injury. Unfortunately, the condition of these teats directly contradicts that safety guidance.
I strongly recommend that other parents carefully inspect the teat outlet before use.
I have already reported this issue to Dr. Brown’s customer service, but unfortunately, I have not received any response to date.

6 stycznia 2026
Logo drbrowns.co.uk

Odpowiedź od drbrowns.co.uk

We’re very sorry to hear about your experience and appreciate you highlighting your concerns.

The safety of babies is always our highest priority, and we take any reports of potential defects extremely seriously. We understand how concerning this must have been, particularly given the safety guidance included with our products.

We can confirm that replacement teats were sent to you last week as a priority. All Dr. Brown’s products are manufactured to strict quality and safety standards, however on rare occasions a product may not meet our usual expectations. Your feedback has been shared with our quality team so the issue can be fully reviewed.

Please accept our sincere apologies for the delay in responding and for any inconvenience this has caused. We truly appreciate you taking the time to report this and helping us maintain the high standards parents expect from us.

If you have any further questions or concerns, please don’t hesitate to get back in touch- we’re always happy to help.

Oceniono na 1 z 5

Disgusting customer service Velcro…

Disgusting customer service Velcro broke after 1 week use tried to not refund or solve the problem until i threatened to take my evidence to the police
You suck

15 grudnia 2025
Logo drbrowns.co.uk

Odpowiedź od drbrowns.co.uk

We’re really sorry to read this and are disappointed to hear about your experience. We take customer feedback and product concerns extremely seriously.

However, we’re unable to find any record of prior contact from you regarding this issue. This review is the first time we’ve been made aware of a problem with the product.

We always aim to resolve any concerns quickly and fairly, and we’d genuinely like the opportunity to look into this for you. Please contact our customer service team (info@drbrowns.co.uk or 01538 710839) directly with your order details and any relevant information so we can investigate and assist you further.

We’re here to help and would welcome the chance to put this right.

Oceniono na 1 z 5

Not worth it, rubbish communication too

Didn't meet their premium delivery as it arrived later than they said it would. Contacted them about this via email as I paid extra for the delivery and got no response at all. Bottles weren't even worth it, my baby ended up being sick drinking from them which he never did with the previous make I was using. Also one leaked all over the bag it was in.

3 grudnia 2025
Oceniono na 5 z 5

Great

The experience was great as I had to return my products, it was paid back very easily.
Unfortunately, there is no glass bottles anymore, that is such a shame. I hope they will return soon.
Thank you for the products you propose !

1 grudnia 2025

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