We migrated one of our retail brands' CRM platform 2 years ago (and subsequently 2 more of of brands). The platform is really user-friendly with great tools that constantly get updated too. Our... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We’ve been using Dotdigital for the past two years, and the experience has been outstanding, largely thanks to our account manager, Chris Ash. Chris has been an absolute pleasure to work with... Zobacz więcej
Reakcja na opinię
We've been partnered with DotDigital for many years. Their solution has always delivered what we need, in an easy to use and simple way. We find it's very quick and easy to bring new colleagues up t... Zobacz więcej
Reakcja na opinię
After having going through general auditing at my company, it’s been an absolute freeze when needing answers and support from Dotdigital. This happened because Jonathan Jones (goes by Jay) Wit... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Dotdigital is a global customer engagement, marketing automation, and data platform that helps you and your teams create connected, personalized experiences across every marketing channel. You can bring all your customer data together, understand your audience, and automate cross-channel journeys that drive real results. With AI-powered insights from WinstonAI, built-in personalization, and integrations with platforms like Shopify, Adobe Commerce/Magento, and your CRM, Dotdigital makes it easy to deliver timely, relevant messages across email, web marketing, SMS marketing, WhatsApp, chat, push, social, ads, and more. Over 4,000 brands worldwide use Dotdigital to scale engagement, boost conversions, and build stronger customer relationships. We’re headquartered at London Bridge, UK with 450+ employees helping customers across the world including the UK, US, Europe, and JAPAC regions. We’re proud to be the world’s first carbon-neutral marketing automation platform, and we hold ISO14001, ISO 27701, and ISO27001 certifications.
Dane kontaktowe
No.1 London Bridge, SE1 9BG, London, Zjednoczone Królestwo
- 0845 337 9170
- team@dotdigital.com
- dotdigital.com
4,7
Doskonała
762 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great email service provider
We've used DotDigital for over 3 years now. Platform is very easy to use and flexible. We've had great success with an ERFM automation program that we briefed to the client services team, fine tuned and they then built for us. Support is very swift and had minimal issues overall.
1 lipca 2024
Opinia niezależna
Odpowiedź od Dotdigital
Hey Lee,
Thank you for your review! We're delighted to know that you find Dotdigital easy to use and flexible, and that our client services team has contributed to your success.
Your appreciation for our swift support is greatly valued, and we're committed to maintaining a high-quality experience for you!
Regards,
Rob H
Easy to use platform with great support
Easy to use platform with great features include the easy editor and web insights. Support team and account management are second to none.
28 czerwca 2024
Opinia niezależna
Odpowiedź od Dotdigital
Hey Adam,
Thank you for your positive review! We're thrilled that you find our platform easy to use and appreciate its great features, as well as our outstanding support and account management.
Regards,
Rob H
Nice software
Responsive team, solution that connects well with Magento, lot of tools to create impactful campaigns and lot of data on customers.
28 czerwca 2024
Opinia niezależna
Odpowiedź od Dotdigital
Hey Stefan,
Thank you for your kind review! We're glad that you find our team responsive and appreciate our platform's seamless integration with Magento.
Your satisfaction with our tools and customer data insights for impactful campaigns is important to us!
Regards,
Rob H
Odpowiedź od Dotdigital
Hey Jacob,
Thank you for your review! We're glad to hear that you find our software, account management, and support to be satisfactory.
Your positive feedback is appreciated.
Regards,
Rob H
Reliable and helpful products and excellent service
We have worked with Dot Digital for a number of years now and we find the service to be reliable and easy to use. We don’t use all of their products, but the ones we do use are useful and seem to help us generate enquiries into the business. On the occasions where we have spoken to the team, they are friendly and helpful, and we would recommend Dot Digital to anyone in the market for a digital marketing platform.
28 czerwca 2024
Opinia niezależna
Odpowiedź od Dotdigital
Hey Lee,
Thank you for your valuable review! We're delighted that you've found our platform reliable, easy to use, and helpful in generating business inquiries.
It's great to hear that our team has been friendly and supportive. Your recommendation means a lot to us!
Regards,
Rob H
Exceptional Support and Powerful Platform
Dotdigital's team and platform have exceeded my expectations. The support staff is responsive and helpful, ensuring smooth operation at all times. The platform is well-designed and feature-rich, greatly improving our marketing effectiveness. I strongly recommend Dotdigital for a top-notch marketing solution.
28 czerwca 2024
Opinia niezależna
Odpowiedź od Dotdigital
Hey Rebekka,
Thank you for your excellent review! We're thrilled to know that we've exceeded your expectations with our platform and responsive support staff.
Your recommendation and satisfaction are greatly appreciated, as we strive to deliver a top-notch marketing solution!
It is a good platform - at a cost
It is a good platform with strong features and a helpful support team. You can't go wrong.
Pricing is the main reason why it has not got five stars
28 czerwca 2024
Opinia niezależna
Odpowiedź od Dotdigital
Hey Jason
Thank you for your review! We're glad you find our platform robust and appreciate our helpful support team.
We understand your concern about pricing and will strive to continually improve and provide the best value.
Regards,
Rob H
Great product and the support is A+
Great product and the support is A+
Anyone looking for a complete marketing platform should consider Dotdigital as a comprehensive solution who value their customers.
28 czerwca 2024
Opinia niezależna
Odpowiedź od Dotdigital
Hey Jon,
Thank you for your fantastic review! We're thrilled that you find Dotdigital to be a great product and appreciate our top-notch support. Your recommendation and satisfaction mean a lot to us!
Regards,
Rob H
Great Platform and Awesome Customer Support
Great email marketing platform, Dotdigital, and awesome support and collaboration from Amirul Fahim.
28 czerwca 2024
Opinia niezależna
Odpowiedź od Dotdigital
Hey Kristine,
Thank you for your kind review! We're glad you find Dotdigital a great email marketing platform, and we appreciate your acknowledgement of the exceptional support and collaboration from Amirul Fahim.
Regards,
Rob H
Dot Digital has been an effective…
Dot Digital has been an effective platform for email marketing that has various features to be implemented which ease our strategies.
Chris Ash has been an exceptional CSM to us as well as very knowledgeable when it comes to resolving issues in Dot Digital. His support was great in assisting and guiding throughout our projects.
The support team has been very responsive too in resolving issues time to time.
28 czerwca 2024
Opinia niezależna
Odpowiedź od Dotdigital
Hey Mathuumitha,
Thank you for your positive review! We're delighted that Dotdigital's features have streamlined your email marketing strategies, and that you've had an excellent experience with our CSM, Chris Ash.
We appreciate your recognition of our responsive support team!
Regards,
Rob H
Highly recommend DotDigital!
My team are very happy with DotDigital. The user-friendly interface means managing campaigns is really straightforward, and the automation and analytics tools make it easy to run effective, targeted campaigns.
Our Senior CSM, Kayla, has been fantastic, offering great insights and strategic support. The customer support team is also super responsive. Highly recommend!
27 czerwca 2024
Opinia niezależna
Odpowiedź od Dotdigital
Hey Rosie,
Thank you for your wonderful review! We're glad that your team is happy with DotDigital's user-friendly interface, automation, and analytics tools.
It's great to hear that Kayla and our customer support team have provided exceptional service. We appreciate your recommendation!
Regards,
Rob H
Intuitive and thorough
Found the platform to be very intuitive with lots of great resources and tools for thorough analytics. The support team is amazing too!
26 czerwca 2024
Opinia niezależna
Odpowiedź od Dotdigital
Hey Madeleine,
Thank you for your kind review! We're delighted that you find our platform intuitive and appreciate our analytics features and resources. It's great to hear that our support team has impressed you as well.
Regards,
Rob H
Jonathan goes above and beyond!
After having going through general auditing at my company, it’s been an absolute freeze when needing answers and support from Dotdigital.
This happened because Jonathan Jones (goes by Jay)
Without his dedication and help with my questions, I’d be absolutely lost! He’s always been prompt to answer. No matter how big or little, he’s always been there.
He made my Dotdigital experience a dream! If anyone needs great customer support, then Jay is your guy!
21 czerwca 2024
Opinia niezależna
Odpowiedź od Dotdigital
Hey Jason
Thank you for your review! We're thrilled to hear that Jay has made such a positive impact on your Dotdigital experience with his dedication, prompt responses, and exceptional support.
We take pride in having team members like him and always strive to provide outstanding customer service.
Regards,
Rob H
Great product with quality support
Great product with quality support, our account manager Bryony has been amazing.
26 czerwca 2024
Opinia niezależna
Odpowiedź od Dotdigital
Hey Stephen,
Thank you for your positive review! We're glad you're satisfied with our product and support, and we're happy to hear that your account manager, Bryony, has been excellent.
Reagrds,
Rob H
Easy integrations
The vast array of integrations & API documentation make using the system for remarketing very simple once setup. The product widgets work well, and reporting is fairly straightforward. Having Fresh Relevance come on board is another bonus as well; as the simpler dashboard design has made it's way across both platforms now for a more seamless UX. Would recommend their service for any size business.
25 czerwca 2024
Opinia niezależna
Odpowiedź od Dotdigital
Hey Simon,
Thank you for your review! We're glad that our integrations, API documentation, and product widgets make remarketing easy for you.
It's great to know that the Fresh Relevance collaboration has enhanced the UX, and we're thrilled that you'd recommend our service to businesses of all sizes!
Regards,
Rob H
Really good support and account…
Really good support and account management.
24 czerwca 2024
Opinia niezależna
Odpowiedź od Dotdigital
Hey Kate,
Thank you for your kind review! We're delighted to hear that you're satisfied with our support and account management. Your positive experience is crucial to us.
Regards,
Rob H
Exactly what you need
For the volume of emails we send to our database on a monthly basis, DotDigital is reasonably priced. The software is extremely user friendly whether that's navigating round the system, managing lists, creating visual reports, or building campaigns. The personal customer support is also excellent - we have had a good experience with our Account Manager Pandora.
25 czerwca 2024
Opinia niezależna
Odpowiedź od Dotdigital
Hey Kieran,
Thank you for your wonderful review! We're thrilled that DotDigital's pricing, usability, and features meet your needs, and that you've had a great experience with our customer support and your Account Manager, Pandora.
Your satisfaction is our priority!
Regards,
Rob H
Great people to work with
Great people to work with. Super helpful with everything. Implementation went smooth and always felt good customer care
25 czerwca 2024
Opinia niezależna
Odpowiedź od Dotdigital
Hey Aleksander,
Thank you for your great review! We're delighted that you've had a pleasant experience working with our team, and that the implementation process was smooth.
Providing excellent customer care is our priority, and we appreciate your kind words!
Reagrds,
Rob H
Great service Jay!
Working with Jay is such a dream, always so attentive (even with all my daft questions). I was new in role and new to Dotdigital and the support and guidance I received was superb!
25 czerwca 2024
Opinia niezależna
Odpowiedź od Dotdigital
Hey Alison,
Thanks for the review and kind words!
We appreciate it.
Regards,
Rob H
Jay is a fantastic account manager
Jay is a fantastic account manager, always very responsive and extremely helpful for any asks that we have.
25 czerwca 2024
Opinia niezależna
Odpowiedź od Dotdigital
Hey Victoria,
Thank you for your kind review! We're delighted to hear that Jay, as your account manager, has consistently been responsive and helpful with your requests.
Your satisfaction and positive experience are important to us!
Regards,
Rob H
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.