Dotdigital Recenzje 763

Wynik TrustScore: 4.5 na 5

4,7

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Dotdigital's platform is top-notch, the product and the professionalism behind it really set them apart. On top of that, they've been an amazing partner. We've also collaborated on several events toge... Zobacz więcej

Oceniono na 5 z 5

We migrated one of our retail brands' CRM platform 2 years ago (and subsequently 2 more of of brands). The platform is really user-friendly with great tools that constantly get updated too. Our... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We’ve been using Dotdigital for the past two years, and the experience has been outstanding, largely thanks to our account manager, Chris Ash. Chris has been an absolute pleasure to work with... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We've been partnered with DotDigital for many years. Their solution has always delivered what we need, in an easy to use and simple way. We find it's very quick and easy to bring new colleagues up t... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Producent oprogramowania

Napisane przez firmę

Dotdigital is a global customer engagement, marketing automation, and data platform that helps you and your teams create connected, personalized experiences across every marketing channel. You can bring all your customer data together, understand your audience, and automate cross-channel journeys that drive real results. With AI-powered insights from WinstonAI, built-in personalization, and integrations with platforms like Shopify, Adobe Commerce/Magento, and your CRM, Dotdigital makes it easy to deliver timely, relevant messages across email, web marketing, SMS marketing, WhatsApp, chat, push, social, ads, and more. Over 4,000 brands worldwide use Dotdigital to scale engagement, boost conversions, and build stronger customer relationships. We’re headquartered at London Bridge, UK with 450+ employees helping customers across the world including the UK, US, Europe, and JAPAC regions. We’re proud to be the world’s first carbon-neutral marketing automation platform, and we hold ISO14001, ISO 27701, and ISO27001 certifications.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

763 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Dedicated Customer Support

DotDigital is by far the best email marketing platform I have ever used (and I've used a lot). Not only is the general user interface adaptive, but Wonho, our dedicated Customer Success Manager, is an absolute pleasure to work with. As we meet with him biweekly, he's become an tremendous asset and resource to our team. Won often identifies integral consumer 'Segments' to utilize and ways to improve automations. We really can't thank him enough.

4 października 2023
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Cassandra, Thank you so much for the review! We really appreciate it. Regards, Rob H

Oceniono na 5 z 5

I recently attended the Dotdigital…

I recently attended the Dotdigital Summit in London and found it a really insightful and enjoyable experience. The guest speakers, including Tim Peake and Rory Sutherland in particular, were really good. The venue was in a good location and I look forward to attending again next year!

7 września 2023
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Kasha,

Thanks for the review and feedback!

We're really glad you enjoyed the Summit this year, and hope to see you again next year!

Regards,
Rob H

Oceniono na 5 z 5

I recently attended the Dotdigtial…

I recently attended the Dotdigtial summit and it was a brilliant day of networking and sharing best practice. The morning consisted of inspiring speakers and in the afternoon we were able to attend smaller talks most relevant to our areas of work. I learned so much from the day and left feeling optimistic about the opportunities of email and digital marketing in my current role. And the food was really good. Would highly recommend!

7 września 2023
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Rebecca,

Thanks for the review!

Glad to hear you enjoyed the Summit.

Regards,
Rob H

Oceniono na 5 z 5

Dot Digital Summit 2023

The summit was a great experience, really well organised, lots of interesting sessions and keynotes. I would recommend anyone working in marketing to attend.

7 września 2023
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Sarah.

Thanks for the review!

We're really glad you enjoyed the Summit!

Regards,
Rob H

Oceniono na 5 z 5

My company has had a great relationship with Wonho and Dotdigital!

My company has had a great relationship with Dotdigital and our Customer Success Manager, Wonho. He works hard each and every week to advocate for our small but mighty team. If we are having issues, he's the first to find solutions. We've been working with Dotdigital for more than five years now and I can say we've decided to stay because of Wonho!

2 października 2023
Opinia niezależna
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Odpowiedź od Dotdigital

Hi Matthew, Thanks for the review! We really appreciate it. Regards, Rob H

Oceniono na 5 z 5

Easy to use powerful platform and great customer service

We’ve been with Dotdigital for close to 10 years and have been happy with the innovation, growth and focus on customer service. Our Account Manager Alex is top notch, dedicated and helpful in partnering with us to achieve our goals and helping us navigate the ever-evolving trends, privacy concerns and best practices.
The platform is powerful, reliable, and very easy to use with a consistent feature set across the suite of products. We particularly appreciate the mature API that allows us to integrate easily with our back-office processes and systems.

2 października 2023
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Mike,

Thanks for the review.

We really appreciate it!

Regards,
Rob H

Oceniono na 5 z 5

Very Happy with Alyssa and Dot Digital

We have been with Dot Digital for over 5 years.Our account Manager of late, Alyssa, is key to our success with this robust platform. We have recently on-boarded a new hire to our marketing team and Alyssa has been a guiding light to get her up to speed and in the groove with our email program
Alyssa's patience and thorough knowledge of Dot Digital have been so reassuring. We look forward to 2024 and what we can accomplish.

2 października 2023
Opinia niezależna
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Odpowiedź od Dotdigital

Hey 👋️

Thanks for the review and kind words.

We really appreciate it.

Regards,
Rob H

Oceniono na 5 z 5

Alyssa B & Dot Digital

I've been doing email marketing for over ten years, working with many ESPs and Account Managers. Still, I never had the opportunity to work with Dot Digital until earlier this year in my new role. Alyssa Brown, our Account Manager, has been instrumental in our marketing success thanks to her attention to detail and passion for email marketing. Alyssa is truly a subject matter expert, and my calls with her are something I look forward to.

22 września 2023
Opinia niezależna
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Odpowiedź od Dotdigital

Hi Daniel

Thanks so much for your review! 
I'll pass this feedback back to Alyssa and the team! 

Regards 
Gemma I

Oceniono na 5 z 5

Great company with a great product and…

Great company with a great product and even better people. We firmly believe that dotdigital is the absolute best email marketing platform there is. And working with Alyssa has been great. Highly recommend.

29 września 2023
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Steve

Thanks so much for your review and kind words!
We appreciate it. 

Regards
Gemma I

Oceniono na 5 z 5

Excellent knowledge base and Great support

I have been using Dotdigital since 2021 and experience has been very positive. Dotdigital has an excellent knowledge base of email marketing. The platform is regularly enhanced and updated to keep up with market developments. Self-help documentation is extensive but when we need to speak with someone, professional help is readily available. Our account manager, Eunice (Ng) offers excellent support in making sure we have what we need to fully make use of the platform. She is patient, conscientious, follows up with our queries, and never made us feel we are asking too many questions. I am looking forward to more years with the platform. Thank you, Eunice and team!

26 września 2023
Opinia niezależna
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Odpowiedź od Dotdigital

Hey 👋️

Thanks for the review!

We really appreciate the kind words.

Regards,
Rob H

Oceniono na 5 z 5

Dotdigital offers a nice level of…

Dotdigital offers a nice level of personalized customer service that you don't often see in the email marketing space. Response times are speedy, and they're always willing to set up a call to address any issues you may be facing as a client.

26 września 2023
Opinia niezależna
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Odpowiedź od Dotdigital

Hi Evan, Thanks for the review! We really appreciate it. Regards, Rob H

Oceniono na 5 z 5

Dotdigital is a great platform! Excellent support.

Dotdigital is a great platform and their customer support is excellent. Eloise, our customer success manager, was super helpful in helping us learn the platform, and I really valued the one-on-one sessions I had with her. I also enjoyed the face-to-face workshops for learning and networking.

26 września 2023
Opinia niezależna
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Odpowiedź od Dotdigital

Hi Megan, Thanks for the review! We really appreciate it. Regards, Rob H

Oceniono na 5 z 5

Fantastic Account Management!!

I have been using Dotdigital for around 5 years now and it has been amazing seeing the platform grow. I haven't come across a platform that allows you to build EDMs in so much detail with such ease.

The Dotdigital team is also amazing to work with. They are there whenever needed and always love to hear feedback. I have really appreciated having the same account manager through my time with Dotdigital, Chris Ash has been an absolute gem. Hes always been there to help, never making me feel like I am asking too much.

13 września 2023
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Amy

Thanks so much for your review!
We appreciate your kind words. 

Regards
Gemma I

Oceniono na 5 z 5

Dot Digital is a great platform with a…

Dot Digital is a great platform with a lot of potential. I enjoy the well-thought design and features which stand out in the competition. They are committed to train and elevate their customers skills with regular webinar and best practices emails. The customer support team do an excellent job. But I'd like to personally thank Eloise W. for her dedication and knowledge.

7 września 2023
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Ramin, Thank you so much for the review. We really appreciate it! I'll pass the kind words on to Eloise. Regards, Rob H

Oceniono na 5 z 5

Lightning-fast and incredibly helpful

I can't say enough good things about DotDigital's live chat support and our account rep! Their team are lightning-fast and incredibly helpful. No matter how complex an issue, they always respond promptly which is crucial for any business critical projects. They're not only quick but also super friendly and professional. Big thanks to the team!

1 września 2023
Opinia niezależna
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Odpowiedź od Dotdigital

Hi Ginny 

Thanks so much for your review and kind words!
We appreciate it!

Regards
Gemma I

Oceniono na 5 z 5

Dotdigital Support Service - Eloise W

I work within the Dotdigital platform very regularly for my brand. If it wasn't for my amazing rep Eloise Whitcroft, I would not have been able to grow and deliver successful outcomes for the business. Eloise has been excellent at managing onboarding, training and guidance for our team. Especially when we are rolling out new and unique projects. Thanks to her we have had a really positive experience with the platform over the past year and look forward to another great year ahead.

31 sierpnia 2023
Opinia niezależna
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Odpowiedź od Dotdigital

Hi Yasmine, Thank you so much for the review! I'm so glad to hear that Dotdigital is working well for you and your business! I'll be sure to pass the kind words on to Eloise. Regards, Rob H

Oceniono na 5 z 5

Great platform and customer support

I am immensely grateful to DotDigital for their exceptional email marketing platform and unwavering customer support. From the very start, their prompt responses and eagerness to assist have been remarkable. The user-friendly platform boasts impressive features. A heartfelt shoutout to Eunice Ng for her dedicated service over the past two years – consistently offering valuable insights and campaign enhancement suggestions. Without a doubt, I wholeheartedly recommend DotDigital's platform; it's been an absolute game-changer.

30 sierpnia 2023
Opinia niezależna
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Odpowiedź od Dotdigital

Hi Liyana, Thank you so much for the review! We really do appreciate it. I'll be sure to pass your kind words onto Eunice! Regards, Rob H

Oceniono na 5 z 5

My Experience with dotdigital

dotdigital has been a game-changer for our marketing efforts! The platform's intuitive interface and robust features make creating, managing, and analyzing campaigns a breeze. From automation to personalized journeys, dotdigital empowers us to engage with our audience in meaningful ways. The customer support is top-notch – whenever we have questions, they're right there with expert guidance. Thanks to dotdigital, our marketing strategy has reached new heights of effectiveness and efficiency.

The initial rollout was faster than their norm. Made faster with the support they gave.

1 lipca 2023
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Raja,

Thank you so much for the review!

We really appreciate it!

Regards,
Rob H

Oceniono na 5 z 5

DotDigital is incredibly easy to use…

DotDigital is incredibly easy to use even for a beginner at handling CRM. User-friendly interface, reliable platform, and a joy to operate. Plus, DotDigital's support team is excellent, especially Eunice Ng, our Customer Success Manager.

TRAPO has definitely experienced incredible growth, thanks to robust Email Marketing platforms like DotDigital!

25 sierpnia 2022
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Ionut,

Thank you so much for the review!

We really appreciate it.

I'll be sure to pass your kind words on to the team and Eunice!

Regards,
Rob H

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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